• it is not necessary to respond when communicating

A communication has 5 parts: sender, message content, message channel, and context.

Barriers are rarely present in the communication process

Messages may be interpreted based on the receiver's experience, background, and other factors

A vision statement defines the company's purpose and values to employees and customers

When correcting employee behavior it's best to wait for several days after the incident happened

________ is any sound that interferes with clear reception during the communication process.

Statement that gets readers attention

Person who begins the communication process

_______ is the act of identifying with feelings, thoughts, and attitudes of another person

__________ includes gestures, expressions, and other elements that are not spoken.

_______ is the process of sending and receiving information by speech, gestures, or writing, for some type of response or action

Why might a person from Britain have trouble understanding someone from America?

The ability of a person to be believed

The type of communication that helps people understand how well they have done something and how to improve

What type of communication describes the company's purpose and key objectives

• ______ is the most important part of sending a message

• it is important to __________ when talking on the phone

If a caller has been on the phone longer than 60 seconds, offer to _______

People spend ___% of their day communicating with one an other

Nodding in agreement is an example of

"HMU" and "IRL" is an example of

Communication is a ____ way street

having a preconceived idea about someone