Font size
WorksheetsBF10 Unit 3 and 4
Total questions: 48
Worksheet time: 25mins
How can positive customer relations boost productivity?
by ensuring proper bookkeeping
by cutting down on equipment costs
by avoiding wasted time and resources
by creating new manufacturing processes
Which is a trend in proper information management?
decreased competition
increased number of workers in an office
decreased number of electronic documents
increased compliance of laws and regulations
An office supply company provides discounts to teachers to make them feel important. The company is modeling which activity?
positive customer service
business planning
technology upgrade
communication skills
Which is a reason that the role of human resources management is changing?
Business costs are going down.
The workforce is younger than ever.
There is greater diversity in the workforce.
Employees place a greater emphasis on personal lives.
Which activity demonstrates information management?
hiring appropriate employees
researching customers’ needs
conducting employee evaluations
storing and retrieving employee payroll data
When someone says that a business has good internal relations, this means the business has which?
strong managers
happy employees
business partners
satisfied customers
When should customer relations skills, such as courtesy and friendliness, be emphasized during a business’s activities?
during facilities design
during the hiring process
during marketing research
during technology planning
What is the main purpose of management?
to obtain the needed resources
to accomplish the business’s goals
to reach a specific level of customer
to create accurate financial statements
In the human resource management process, what is the first task to be completed for staffing?
recruiting
determining need
determining job descriptions
screening and selecting applicants
Which action is a part of information management?
customer service protocols
management of technology
management of security operations
disseminating information for decision-making
Which U.S. law relates to information management?
The Taft-Hartley Act
The Sarbanes-Oxley Act
The Landrum-Griffin Act
The Sherman Antitrust Act
Which is a true statement about making promises to customers?
It is better to over-deliver.
It is better to over-promise.
Customers do not remember broken promises.
Businesses should not make promises to customers.
Why is information management necessary for strategic information in a business?
to write an annual report
to make long-term decisions
to create sales presentations
to develop a short-term advertising campaign
How can information management be a challenge?
No one wants to participate in it.
There is only one right way to do it.
Many people do not understand what it is.
There is often not enough data to organize.
When Caring Companions and Smiling Pets merged two years ago, what was the most likely effect on the primary business activities of both companies?
All of the primary business activities were unaffected.
Each primary business activity became two smaller business activities.
All of the primary business activities combined into two distinct activities.
Each primary business activity combined with the matching activity of the other firm.
What is the primary reason customers give for not returning to a business?
lack of available parking
lack of advertised merchandise
lack of courtesy from salespeople
lack of customer-service personnel
What is one reason human resources management is important to the success of a business?
Human resources is responsible for customer complaints.
Human resources is responsible for staffing the business.
Human resources is responsible for reducing wasted inventory.
Human resources is responsible for eliminating jobs for the company.
A group of individuals wants to open a museum that will display items from early settlers of the area. The group will charge just enough admission to pay the museum’s operating expenses. Will the museum be a business?
Yes, the museum will be a for-profit business.
No, the museum will be a charitable institution.
Yes, the museum will be a not-for-profit business.
No, the museum will not be considered a business.
Which is an important function of human resources management?
social media
capital investment
domain development
employee recruitment
How are salespeople who practice good customer relations primarily benefiting a business?
They are promoting poor service.
They are developing repeat customers.
They are preventing customer objections.
They are segmenting the business’s market.
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating which workplace ability?
creativity
natural talent
technical skill
aggressive behavior
Shannon is the manager and he ensures proper work effort by setting:
job standards.
diversity quotas.
hiring objectives.
expense budgets.
Which statement is true about a management information system (MIS)?
It includes people, processes, and practices.
It is the same thing as an information management program.
It does not assist with a business’s information management program.
It may be one part of a business’s overall information management program.
What should employees understand about each customer in order to develop positive customer/client relations?
The customer is in a hurry.
The customer is like most others.
The customer is a possible problem.
The customer is a unique individual.
Which behavior best describes the primary business activity of operations?
hiring qualified employees
planning for future success
producing goods and services
keeping accurate financial records
Connor is working on a billboard to showcase his new service. What part of the marketing mix is he working on?
place
price
product
promotion
The Happy Toys Company Board of Directors has decided to give some of its profits from the year to its shareholders. It has decided to pay a:
bribe.
dividend.
liability.
tax.
The finance activity regarding how to source income is called:
accounting.
acquiring funds.
administering assets.
making capital investment decisions.
Which represents the inflow of funds into a business?
cash
debt
expenses
liabilities
Cliff wants to know how much money his business made this year. He wants to know his business’s:
margin.
cash flow.
end result.
bottom line.
The purpose of having accounting standards is to:
create jobs for people.
avoid experiencing employee conflicts.
create uniformity between financial statements.
produce documents that look professional.
The accounting document that shows a business’s revenue and expenses is a/an:
balance sheet.
income statement.
cash flow statement.
statement of owner’s equity.
Beth wants to hire a disc jockey for her son's graduation party. Deanna offers her a promotional package that includes three hours of music, special effect lighting, and a video. Deanna is marketing:
goods.
ideas.
places.
services.
Kathy wants to know whether her boutique made or lost money this month. The financial document she should view is her:
balance sheet.
income statement.
cash flow statement.
statement of owner's equity.
A change in products will have the most direct impact on a business's:
distribution.
finances.
marketing.
operations.
Beverly has noticed that during the holiday season, her business needs more inventory, which also increases her:
debits.
holding cost.
profit and revenue.
opportunity for shortages.
Molly plans out each part of the operations process to ensure the right item is in the right place at the right time. What part of the operations function is this?
marketing
logistics
purchasing
quality control
Isaac buys wood from a lumber mill to make some park benches. The wood is part of his:
inputs.
outcomes.
outputs.
services.
Dalton diagrams out where each machine in the production process needs to go to maximize the efficiency of the space. What part of the operations function is this?
routing
logistics
purchasing
quality control
Cash is an example of:
assets.
expenses.
equity.
liabilities.
Isabelle owns a home cleaning business. She invoices her customer and records the transaction as soon as she finishes each home cleaning. Which type of accounting method is Isabelle using?
accrual
cash
cost
managerial
Jerome makes laptop computers. The laptops are part of his:
input.
output.
parts.
resources.
Jordan owns a successful landscaping business. Landscaping is an example of a/an:
input.
inventory.
output.
service.
(a) : marketing element requiring marketers to determine the amount of money they will ask in exchange for their products.
__________________: a marketing function needed to communicate information about goods, services, images, and/or ideas to achieve a desired outcome.
place
promotion
publicity
Deanna's party planning business offers a promotional package that includes three hours of music, special effect lighting, and a video.
Deanna is marketing a (a)
Connor is working on a billboard to showcase his new service. What part of the marketing mix is he working on?
place
price
product
promotion
Label the different parts of the supply chain
Production
Raw goods
Retailers
Distributor
Consumers
Supplier
