NEW
Font size
WorksheetsPreguntas sobre el DCO
Total questions: 63
Worksheet time: 32mins
When is the savings slot used?
When the customer does not know their Jobsite number.
When a Jobsite has not been created, or the material is not included in the contract.
I don't know
When is the load agenda used?
When the DCO shows an error, for mortar orders, or when the planner indicates it.
When the DCO does not show the offer requested by the customer.
For mortar orders and when the requested offer is not available.
When is the waiting list used?
When the customer requests it, or the counteroffer is far from the time desired by the customer.
When the requested offer does not appear in the DCO.
When modifying an order taken through the web or the app, and the requested offer is not available.
If a customer calls about an order with Confirm to Dispatch, what do we do?
Refer them to the website/app and inform them that we cannot help.
Fulfill the customer's request, emphasizing that they can manage it through the website/app.
If the customer is from group A, we help; if they are from group B or C, we refer them to the website.
If the nearest plant does not appear in the DCO offers, what do we do?
Take the order through the Loads Agenda
Talk to the planner to assign more trucks so that offers appear.
Make a counteroffer, and if the customer accepts, save the order.
If a customer specifies a particular plant for their order, what do we do?
Follow the customer's preference, regardless of its proximity.
Check if the plant appears in the DCO and select it because it is the customer's choice.
Check the DCO and choose the closest plant from the options, regardless of the customer's preference.
A planner asks us to change the plant of an order, but it does not appear in the DCO. What do we do?
If it does not appear in the DCO, we cannot change it.
If the planner requests it, take it through the Loads Agenda if it is not available.
It depends on whether the customer is A or B; if C, we cannot modify it.
A customer wants material that is not in their contract. What material should we choose?
Temporary material (savings slot).
Do not take the order; inform them that the material is not included and refer them to the sales team.
Inform my team leader and let them decide.
A customer calls to place an order in cash. Should we take it?
Yes.
No, we do not take cash orders.
Only if it's Friday or Saturday.
If we have an order with mortar material and no offer appears, should we take the order?
Yes, through the Loads Agenda
Yes, but only if it is a modification.
No.
A new customer is calling. How do we take the order?
Create a savings slot until they are assigned a Jobsite number.
Inform them that we need to wait for their Jobsite number and save their phone number to call them later.
Create the Jobsite and then take the order.
If a customer calls to change the requested time of an order, can we do it without verifying the DCO?
Yes, that´s what we do.
Only if the order was taken through the Loads Agenda.
No, I must recheck the availability in the DCO.
What does DCO mean?
Digital Confirmation Offer.
Digital Counteroffer.
Data Center Operation.
Which of the following statements about the Schedule button is FALSE?
Copies orders.
Verifies availability with the DCO.
Can only be used for premium customers (Group A).
Can we see who created the order on the order-taking screen?
No.
Yes, in the Order Log button.
Only the team leader.
Can we cancel an order on the tracking screen?
Yes.
No, only on the order-taking screen.
Only with authorization from the team leader.
What is the purpose of the order log?
To view the order history, modifications, status changes, etc.
To check the availability of plants.
This button is not on the order-taking screen.
What are the three main aspects that the DCO considers to show offers?
Availability of trucks, material, and distance.
Availability of trucks, material, and travel time.
Availability of trucks, travel time and customer preference
Which of the following statements is TRUE: What is the benefit of saving an order through the DCO?
Ensures capacity and availability to complete the delivery.
If I make a modification, I don't need to check it again, saving time.
The order will not move from the selected plant, ensuring it stays there for the customer.
What does SLD mean?
Service Level Differenciation
Service Level Demand
Service Level Discriminator.
Can we bypass the SLD through the DCO?
Yes.
No, only through the load agenda.
The DCO does not consider the SLD when looking for options.
Does the DCO show the same offer that a customer sees on the website/app?
Yes.
No.
It depends on the version they are using.
Where can I see the availability of plants?
I can't; I will ask my team leader or planner.
It's not necessary since the DCO indicates it when placing the order.
What is a plant? Isn't that in my garden?
What do I do if a customer does not have their Jobsite number but is a regular customer?
Look it up through the help option on the order-taking screen.
Tell them to call back later since we cannot look it up.
Take their number and call back later to see if they have found it.
What should I do to create a new Jobsite?
Nothing; it happens automatically.
The sales team takes care of it.
Open an event in Notifica.
If I cancel an order on the order-taking screen, what steps should I follow?
Press the modify button, complete the pop-up, and confirm.
Press the modify button, complete the pop-up, confirm, and save the order.
Any of the above options is correct.
Can a customer modify an order through the app or website?
Yes.
No.
Only in certain subgroups like Northwest, Yorkshire, and London.
Can we inform a customer about their SLD level?
Yes, to motivate them to buy more.
No, we can only tell them the lead time required to place an order.
Yes, but only for customers A or B, informing them about the lead time for placing the order.
Can we modify an order created by the customer in the app?
No.
Yes.
Yes, but only within the first 24 hours after the order is placed.
What is the best way to search for materials linked to the job site for which I'm placing the order?
It is not possible.
Using the material search help button.
I can only search if there is no contract.
Which job site number should I use when creating a savings slot?
The plant where the savings slot will be stored.
It doesn't matter since the order will be canceled once the customer's Jobsite is assigned.
A location close to the Point of Delivery (POD).
Can internal or external notes be left for colleagues or the driver?
Yes, both.
Only for the truck driver.
Only internal.
Can we remove the checkbox if a self-collecting customer wants the order at their job site?
No.
Yes.
It depends on whether the plant is close to the POD.
Can a service agent copy an order from the pop-up in the order history?
Yes.
No, orders are copied through the Schedule button.
That button is not on the order-taking screen.
Which of the following is NOT a responsibility of a service agent?
Identify the customer and correctly capture their contact information.
Address complaints, doubts, or questions about deliveries.
Allocating truck availability.
Is the POD always the same number as the Jobsite?
Yes, always.
No, although most of the time it is.
Never.
Are unloading frequency and unloading time the same?
No, frequency refers to how often a truck is required, and time refers to how long unloading takes.
Yes, they are the same.
No, frequency refers to loading time, and download time refers to the duration of the download.
If I know which plant is closest but it does not appear in the DCO options, what should I do?
Talk to the planner.
Inform the customer that the closest plant is not available.
Confirm with the customer regardless of the plant where the order is stored.
How do I cancel a savings slot once the product or Jobsite has been created?
Cancel it as you would a standard order.
Inform colleagues and cancel the savings slot.
Savings slots are never canceled; they are only modified.
What does MEP mean?
Most Economical Plant.
Most Efficient Plant.
Most Energetic Plant.
DCO validates Same Day Orders from OLS
Yes, all of them
No
Only After Cut-off time (12am)
In which screen can I see the orders for the same day, waiting list, no availability, etc.?
TPO
Order taking
RMX OLS special orders report
Sending emails instead of using events in Notifica is correct as long as you need a quick response.
True
False
The “Ready to receive” status (which corresponds to Waiting List) is changed in the order taking screen.
False
True
If there’s no availability in a plant, what should be prioritized?
Find alternative plants with availability.
Temporarily reserve slots in “Loads Agenda”
Increase overbooking in the current plant
A Notifica event should ONLY be used for new customer and additional mixes.
True
False
The SLD should be taken in consideration, and the customer must be informed with the required notice period to manage orders.
True
False
I can save orders through “Loads Agenda” to reserve slots when there’s no availability in the required plant.
True
False
It is correct to use “Loads Agenda” when DCO shows an error, even if the cause hasn’t been identified.
True
False
CSR´s can add trucks into the system to create availability when there are no slots.
True
False
If I reduce the frequency in an order that requires multiple loads, I’ll need more trucks.
True
False
What is the correct way to add a recipe to an existing contract?
Send an email to the relevant department.
Use the “Notifica” event.
Inform via Teams because it’s faster.
To change the RMS order status from “To-be confirmed” to “Confirmed”:
I must check in DCO for availability as it may come from the Special Scenarios Report.
I change the status directly in the tracking screen.
I don’t change it; the planner does.
What’s the first thing you should do if a customer requests a volume change and there are no available slots?
Talk to the planners to move the order to another plant with space.
Use “Loads Agenda” since the customer had already placed the order.
Make a counteroffer using DCO.
I’m able to see all the following customer’s information in “Customer Visibility View” except:
Credit details
Order history
Order invoice
I’m able to create, modify and cancel sales orders via Customer Visibility:
True
False
The customer can change the jobsite by themselves in Cemex Go after the sales order was saved:
True
False
If we have a saving slot (temporary order), we can modify the original order
Only if it is a mix change.
No
Only if it's a POD change.
If a customer places an order for the same day...
I have to review it because it doesn't go through DCO.
When I see it in "To be confirmed," I will call the customer to see if they want it, and if so, I will confirm it.
A customer cannot place same-day orders.
Choose the FALSE statement:
Overbooking allows me to sell more trucks than I have.
The DCO takes overbooking in consideration.
I can never use the loads agenda.
When should I select "Confirm to Dispatch"?
When the customer asks me to do it so they can confirm the order
When I don't have the offer the customer wants
Every time I create an order
If an OLS customer wants to cancel an order...
I cancel it after asking for the reason and trying to reschedule.
I cancel it but tell them to do it through OLS next time so they don’t call.
OLS... What’s that??? Isn’t that a supermarket?
Select the correct answer:
In CemexGO, only customers A and B can create orders according to the SLD.
CemexGO orders from customers A and B have priority over customer C.
None of the above answers is correct.
