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Worksheetsمحاضرة الConflict and negotiation
Total questions: 46
Worksheet time: 23mins
A dynamic process involving opposing parties.
Negotiation
Conflict
Controlling
A perceived condition where parties experience goal
incompatibility and interference.
Negotiation
Controlling
Conflict
Sources of Conflict(except)
Increased competition in healthcare
Changing roles of nurses
Leadership styles and poor communication.+Job ambiguity, legal threats, and rising expectations.
Organizational complexities and differing values.
Avoiding the conflict temporarily.
Conflict،
Encourages open communication and emotional release.
Negative
Positive
fosters cooperation- Clarifies issues
Negative Aspects
Positive Aspects
Clarifies issues, improves problem-solving, fosters cooperation.
- Encourages open communication and emotional release.
Negative Aspects
Positive Aspects
increases hostility-decreases morale
Positive Aspects
Negative Aspects
Factors leading to conflict (e.g.,
incompatible goals, unclear roles)
Felt Conflict
Antecedent Conditions
Manifest Conflict
Conflict Resolution
Recognition of conflict existence.
Felt Conflict
Perceived Conflict
Antecedent Conditions
Emotional response to conflict
Perceived Conflict
Felt Conflict
Antecedent Conditions
Conflict Resolution
Managing or resolving the issue to
minimize negative effects
Manifest Conflict
Conflict Resolution
Felt Conflict
Perceived Conflict
Between superiors and subordinates
Horizontal Conflict
Vertical Conflict
Intra-personal Conflict
Interpersonal Conflict
Between different departments or
units.
Intra-personal Conflict
Horizontal Conflict
Interpersonal Conflict
Inter-group Conflict
Within an individual.
Intra-personal Conflict
Interpersonal Conflict
Intra-group Conflict
Inter-group Conflict
Between two or more people.
Vertical Conflict
Inter-group Conflict
Intra-personal Conflict
Interpersonal Conflict
Conflict within a group
Interpersonal Conflict
Intra-group Conflict
Horizontal Conflict
Vertical Conflict
Between different groups with
competing goals.
Inter-group Conflict
Vertical Conflict
Horizontal Conflict
Intra-personal Conflict
Intra-group Conflict
Avoiding the conflict temporarily.
Smoothing
Withdrawal
Avoiding
Forcing
Downplaying differences and emphasizing
common ground.
Avoiding
Smoothing
Forcing
Withdrawal
Ignoring the conflict, which may escalate
problems
Smoothing
Avoiding
Withdrawal
Forcing
Imposing a solution, effective in emergencies but
harmful long-term.
Smoothing
Avoiding
Forcing
Withdrawal
Rules for Mediating Conflict
One party wins at the expense of the other.
Focus on issues, not personalities.
Imposing a solution, effective in emergencies but
harmful long-term.
Rules for Mediating Conflict
Avoid placing blame; encourage problem-solving
Imposing a solution, effective in emergencies but
harmful long-term.
Imposing a solution, effective in emergencies but
harmful long-term
Rules for Mediating Conflict
Avoid placing blame; encourage problem-solving
Imposing a solution, effective in emergencies but
harmful long-term.
Imposing a solution, effective in emergencies but
harmful long-term
Rules for Mediating Conflict
Avoid placing blame; encourage problem-solving
Imposing a solution, effective in emergencies but
harmful long-term.
Imposing a solution, effective in emergencies but
harmful long-term
One party wins at the expense of the other.
Negotiation
Competing
Collaboration
Rules for Mediating Conflict
Imposing a solution, effective in emergencies but
harmful long-term.
Maintain an accepting environment for discussion.
Ignoring the conflict, which may escalate
problems.
is a process that uses power, information, timing, and pressure to secure a commitment to change behavior.
Controlling
Negotiation
Conflict
A win-lose strategy where one party maximizes its goals at the expense of the other.
Cooperative Negotiation
Competitive Negotiation
Defensive Climate
A win-win strategy where both parties work together to reach mutual agreement.
Competitive Negotiation
Defensive Climate
Cooperative Negotiation
Types of Negotiation?
Defensive Climate
Cooperative Negotiation
Supportive Climate
Types of Negotiation?
Supportive Climate
Competitive Negotiation
Defensive Climate
Negotiation Principles
A win-win strategy where both parties work together to reach mutual agreement.
Maintain self-identity and awareness of personal values.
Explain the background and purpose.
Negotiation Principles
Summarize and monitor compliance.
Explain the background and purpose.
Understand others’ perspectives without judgment.
Negotiation Principles
Explain the background and purpose.
Be flexible and adaptable
Define and discuss key issues.
Negotiation Principles
Communicate objectives.
Define and discuss key issues.
Repair damaged relationships effectively.
Steps of Negotiation(except)
Prepare for negotiation
Communicate objectives.
Explain the background and purpose
Define and discuss key issues
Be flexible and adaptable
Steps of Negotiation
Competitive Negotiation
Communicate objectives.
Cooperative Negotiation
Climate for Negotiation
Cooperative Negotiation
Competitive Negotiation
Supportive Climate
Climate for Negotiation
Competitive Negotiation
Defensive Climate
Cooperative Negotiation
Uses controlling strategies and promotes conflict.
Competitive Negotiation
Cooperative Negotiation
Defensive Climate
Supportive Climate
Encourages open communication and problem-solving.
Supportive Climate
Defensive Climate
Competitive Negotiation
Cooperative Negotiation
Technical (speaking, writing), Human (trust, empathy), Conceptual (analysis, planning).
Preparation Skills
Classic Skills
Strategy Selection Skills
Evaluation Skills
Gathering facts, setting objectives, and planning strategies
Preparation Skills
Strategy Selection Skills
Classic Skills
Evaluation Skills
Using clear and effective communication.
Classic Skills
Preparation Skills
Strategy Selection Skills
Evaluation Skills
Assessing the effectiveness of negotiation.
Preparation Skills
Strategy Selection Skills
Evaluation Skills
Classic Skills
