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Worksheets

IT VOCABULARY

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

When two different software systems are configured to work together seamlessly, this process is known as:

a)

Deployment

b)

Integration

c)

Frontend

d)

Escalation

2.

A specific URL where an API receives requests and sends responses is called:

a)

Dashboard

b)

Hotfix

c)

Endpoint

d)

Backend

3.

After a user successfully logs in, a temporary credential used to verify their identity for subsequent requests to protected resources is called:

a)

API Key

b)

Status Code

c)

Authentication Token

d)

Alternative Solution

4.

A unique string of characters used to identify an application or developer when interacting with an API, often for usage tracking and access control, is typically a:

a)

Authentication Token

b)

API Key

c)

401 Unauthorized

d)

Hotfix

5.

If a client's request to a server is rejected because it lacks valid authentication credentials, the server will likely return a:

a)

200 OK

b)

404 Not Found

c)

500 Internal Server Error

d)

401 Unauthorized

6.

Numeric codes such as 200 OK, 404 Not Found, or 500 Internal Server Error, which indicate the result of a request to the server, are known as:

a)

Authentication Tokens

b)

Status Codes

c)

API Keys

d)

Endpoints

7.

When an application uses a service or functionality provided by the software of another company, such as a payment gateway or a mapping service, it is leveraging a:

a)

Frontend API

b)

Third-Party API

c)

Backend API

d)

Internal API

8.

A web-based interface that provides a quick visual summary of key data, performance metrics, or system status is often referred to as:

a)

Backend

b)

Endpoint

c)

Dashboard

d)

Hotfix

9.

The part of a software application with which users interact directly, including the graphical interface and user experience, is the:

a)

Backend

b)

Data Retrieval

c)

Frontend

d)

Integration

10.

The server-side component of a software application that handles data processing, business logic, and interactions with the database, hidden from the user, is the:

a)

Frontend

b)

Dashboard

c)

Hotfix

d)

Backend

11.

The process of retrieving or accessing information from a database or storage system is called:

a)

Deployment

b)

Data Retrieval

c)

Integration

d)

Escalation

12.

When a support technician encounters a problem that they cannot resolve and escalates it to a more experienced team or a higher authority, _________ the problem.

a)

Prioritize

b)

Resolve

c)

Escalate

d)

Investigate

13.

Deciding which errors to correct first based on their severity and impact on users is an example of:

a)

Research

b)

Prioritize

c)

Resolve

d)

Deploy

14.

The first step taken to understand the nature and cause of a reported software problem is:

a)

Escalate

b)

Deploy

c)

Investigate

d)

Hotfix

15.

The ultimate goal of solving a software error is _________ the problem, which means finding and implementing a permanent solution.

a)

Investigate

b)

Alternative Solution

c)

Resolve

d)

Prioritize

16.

Before implementing a major change in a system, a team conducts a _________ to understand the possible positive and negative consequences.

a)

Root Cause Analysis

b)

Data Recovery

c)

Impact Assessment

d)

Deployment

17.

To understand why a critical server interruption occurred, the engineering team conducted a _________ thorough investigation to identify the underlying root causes.

a)

Alternative Solution

b)

Hotfix

c)

Root Cause Analysis

d)

Impact Assessment

18.

When a critical system fails and a quick and temporary solution is needed to get it working again while a permanent solution is developed, this temporary solution is a:

a)

Hotfix

b)

Deployment

c)

Workaround

d)

Integration

19.

A small urgent patch applied to a live production system to immediately correct a critical error is known as a:

a)

Workaround

b)

Hotfix

c)

Deployment

d)

Integration

20.

The final stage of the software development life cycle, where the completed and tested application is released to a live environment for end users, is called:

a)

Integration

b)

Data Recovery

c)

Deployment

d)

Research