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WorksheetsA customer complaint
Total questions: 20
Worksheet time: 15mins
Where are they?
in a call center
at home
at the reception
What is the subject of the video ?
a job presentation
a conversation between friends
a request for online shopping to a call center
What is a call center?
a website to buy online
a platform to call if you have a problem with your order
Associez le mot avec son synonyme.
When you chat with colleagues you
(a)
How do you translate "Je suis vraiment insatisfait de....."
How do you translate "Je veux mon argent maintenant"?
How do you translate "Je veux parler au responsable"?
How do you translate "J'ai un problème avec l'article/le produit" ?
I have a problem with the article/the product.
I am satisfied
How do you translate "Que comptez-vous faire à ce sujet ?"?
What is a synonym for " request"?
a complaint
advice
praises
How do you translate "vérifier "?
Which picture refers to "dial"?
Which picture refers to " hang up "?
Which picture refers to " ring"?
When you want to call someone later you
call him back
don't call him
call him up
When you want someone to be patient on the phone you can say
wait for a moment please
hold on for a second please
listen for a second
stop waiting
When you take your phone to answer you
take the phone
pick up the phone
wait on the phone
take the call
You can translate : " puis-je vous aider par ? "
May I help you ? / Can I help you ?
Do I help you ? / Should you help me ?
Who can help you ?
You can translate "un client " par
a customer
a client
a shop assistant
a sales representative
