The process of communication includes all but which of the following:

To better compete and to reduce expenses, businesses have been flattening management hierarchies. This means that frontline employees will be

Every country has a unique culture, common heritage, joint experience, and shared learning that

Despite attempts by employers to foster diversity, harmony and acceptance do not follow automatically when people who are dissimilar work together.

In the communication process, feedback helps the receiver understand a message encoded by the sender.

Most of us possess good listening skills since we listen at 25 percent efficiency.

Rachel is listening to an outsider who has been brought in to teach sales reps how to improve their sales techniques. She can improve her comprehension by establishing an open mind-set, listening for main points, taking selective notes, and

Today's workers communicate less than ever before because information technology and the Internet have greatly reduced the need for communication skills.

To minimize oral miscommunication among cross-cultural audiences, businesspeople should use simple English, check frequently for comprehension, and

As a new employee, you are listening to the manager explain a new procedure for handling customer orders. You find it difficult to focus because you disagree totally with the new plan. What type of barrier to effective listening are you experiencing?

When verbal and nonverbal messages conflict, receivers tend to put more faith in verbal cues.

One cause of poor listening is that listeners can process thoughts more than three times faster than speakers can say them.

Members of low-context cultures generally value independence and self-assertion whereas members of high-context cultures may resist independence because it fosters competition and confrontation instead of consensus.

Communication is defined as the transmission of information and meaning from one individual or group to another.

Mr. Lee, who owns a mid-sized company, can capitalize on workforce diversity by understanding the value of differences, not expecting conformity, creating zero tolerance for bias, and

A survey conducted by the Malaysian government in 2005 revealed that ____________ were the main reasons for unemployment in Malaysia.

Because people can transmit messages more rapidly, more often, and to greater numbers of people than ever before, ______ skills are particularly important in today's workplace.

When you realize that a person's nonverbal cues contradict what the person is saying, you should

Believing in the superiority of one's own culture is known as stereotyping.

A huge number of ________ overwhelmed their two Web sites.

Banks are installing multilingual ATMs to serve ________.

Some ________ are giving up land lines for cell phones.

Business is better on ________ than on ________.

Frozen ________ fill the grocery's lockers at Thanksgiving.

Only the ________ and the Sanchezes brought their entire families.

Both ________ instituted strict proofreading policies.

Luxury residential ________ are part of the architect's plan.

Voters in three ________ are likely to approve new gas taxes.

The instructor was surprised to find two ________ in one class.

Voters in three ________ are likely to approve new gas taxes.

The instructor was surprised to find two ________ in one class.

André sent digital photos of two ________ in France before we planned our trip.

Most companies have copies of statements showing their assets and ________.

My flat-screen monitor makes it difficult to distinguish between ________.

Both of her sisters-in-law were ________ with high principles.

Your clothing, grooming, and posture send an instant ______ message about you.

An active listener capitalizes on 'lag' time. One way to do this is to

The communication process is more effective when senders discourage feedback, which may consist of verbal and nonverbal responses from the receiver.

As a listener, you should NOT take notes because the note taking process interferes with your focus on the speaker's total message.

Flattened management hierarchies, increased emphasis on teams, heightened global competition, and innovative communication technologies are trends that result in less and less need for workers to develop communication skills.

Clay is discussing a business deal with an Asian person. Although Clay uses simple words and enunciates clearly, his Asian listener misunderstands what he is saying. Clay should

Translating a message from its symbol form into meaning involves

A major problem in communicating any message verbally is that words have different meanings for different people.

In the changing world of work, you will find increased emphasis on work teams. This means that you will be

An American businessperson who says that all Asians are good at math and computing is illustrating an example of

It is natural for people to believe in the superiority of their own culture. This belief is called ethnocentrism.

To become an effective, active listener, you should

Organizations that encourage diverse workforces experience more discrimination lawsuits, more union clashes, and more government regulatory action.

Neil's company prides itself on building successful international partnerships and clients. As president, Neil encourages an attitude of tolerance, which means

North Americans consider time a precious commodity to be conserved. This is an important part of the cultural dimension of individualism.

"Soft skills" include the ability to communicate, work well with others, solve problems, make ethical decisions, and appreciate diversity.

North Americans speak at about 125 words per minute, but the human brain can process information at least three times that fast, thus allowing listeners to become bored.

In the communication process, the medium over which a message is transmitted is called the

A poll of recruiters indicated that the skills most often sought in today's workplace are

Successful communicators recognize the power of nonverbal messages.

The writing process has three parts:

Which of the following represents inclusive and correct language?

Many businesses today communicate with customers through live chat which means that communication skills are not very important.

Business writing is

Within many organizations, e-mail messages have replaced hard-copy memos because e-mail is best for messages that require persuasion, permanence, or formality.

Which of the following statements employ precise and vigorous language?

Adapting a message to reflect audience benefits means that you must try to show receivers how you're going to save them frustration or help them meet their goals.

In adapting your message to the audience, you should include words that are familiar and meaningful to receivers such as 'remuneration' and 'obfuscate.'

To sound conversational but professional, business writers should include

Negative language sounds more forceful and conveys more information than positive language.

Whether your goal is to inform, persuade, or promote goodwill, the most powerful words you can use are 'I' and 'we.'

The job titles 'letter carrier,' 'police officer,' and 'worker' represent inclusive language because they include rather than exclude people.

The first phase of the writing process involves

Which of the following best illustrates the 'you' view recommended for business writers?

In business writing, length is more important than brevity. Longer messages are better received than shorter ones.

The writing process involves three phases

Although most instant messages, e-mail messages, business letters, memos, and reports replace conversation, they should not sound conversational. They should be formal and professional.

Weak verbs and abstract nouns give receivers more information and keep them interested.

Using plain English means that you should

Which of the following illustrates the most positive business writing?

I hoped Rhonda would call. Was it ________ who left the message?

Everyone on the men's soccer team must be fitted for ________ uniform.

Even instant messages sent between the manager and ________ will be revealed in the court case.

Does anyone in the office know for ________ these CDs were ordered?

It looks as if ________ is the only report that cites electronic sources correctly.

Thomas asked Matt and ________ to help him complete his report.

My friend and ________ were also asked to work on Saturdays.

Both printers were sent for repairs, but ________ will be returned shortly.

Give the budget figures to ________ asked for them.

Everyone except the broker and ________ claimed a share of the commission.

No one knows that problem better than ________.

Investment brochures and information were sent to ________ shareholders.

If any one of the female tourists has lost ________ scarf, she should see the driver.

Neither the glamour nor the excitement of the position had lost ________ appeal.

Any new subscriber may cancel ________ subscription within the first month.

The following statement is an example of disability bias: Our prospective client is confined to a wheelchair.

Writers should recognize the value of the 'you' view and insert this second person pronoun as much as possible into business messages so that the focus is totally on the reader.

Which of the following best demonstrates the 'you' view?

Which of the following statements employ precise and vigorous language?

Adapting a message to the receiver's needs means putting yourself in that person's shoes. This skill is called "ethnocentrism."

Your goal as a business writer is to create messages with a warm, friendly tone that still sounds professional.

To fully implement the "you" view, writers should

The third phase of the writing process involves revising, proofreading, and evaluating your message.

Generally, you can avoid gender-biased language by leaving out the words man and woman, by using plural nouns and pronouns, or by changing to a gender-free word.

In profiling the audience, writers are trying to determine how to tailor a message to a particular reader because when most readers receive a message, they are thinking, "What's in this for me?"

Which of the following represents the best business writing?

The words commensurate, materialize, and interrogate are familiar words that would be appropriate in most business messages.

The second phase of the writing process involves

Business writers are encouraged to use plain English, which means

Mei Yit must send a message to fellow employees. In choosing a communication channel, she should consider the importance of the message, need for a permanent record, cost of the channel, degree of formality desired, and the

Because business writing is different from academic writing, business communicators can expect to spend more time ensuring proper length and developing creative ideas that will impress readers.

Business writers should strive for a conversational and _______ tone.

Which of the following demonstrates inclusive language?

Business communicators strive to produce messages that are audience oriented, purposeful, persuasive, and

Positive wording in a business message tells what is and what can be done rather than what isn't and what can't be done.

Which of the following represents a sentence fragment?

The indirect strategy of message development works best when you

No smart businessperson would begin writing a message before

Which of the following sentences illustrates passive voice?

Which of the following illustrates a comma splice?

An example of a compound-complex sentence is Starbucks utilizes social media to enhance sales.

A message is said to be frontloaded when the details, explanations, and background precede the opening.

You can emphasize ideas stylistically by using

When you expect the receiver of your message to be pleased, mildly interested, or neutral, you should place the main idea

Many communication experts regard poor organization as the greatest failing of business writers.

The following sentence illustrates a dangling modifier: To be sure to get a ticket, send your check immediately.

Which of the following represents a compound sentence type?

Emphasis in writing can be achieved primarily in two ways: mechanically and directly.

Which of the following is considered a formal research method?

Business, technical, and professional people are exchanging fewer messages than ever before.

The following sentence illustrates parallelism: My boss is quick-witted, well-organized, and she is intelligent.

In passive-voice sentences, the doer of the action may be revealed or may be left unknown.

Typical business messages that could be developed indirectly include messages that refuse requests, reject claims, and deny credit.

Before starting a message, business writers should organize their ideas using a

Fragments often begin with words such as although, if, and which.

A large group of our e-mail messages ________ recently blocked by spam filters.

Although Mark acts as if he ________ the manager, he doesn't know what to do about the e-mail disruption dilemma.

If even one of my e-mail messages ________ blocked by spam controls, I am unhappy.

Verizon, together with many other large ISPs, ________ singled out for using overzealous spam blockers.

Neither the sender nor the receiver of blocked messages ________ what has happened.

A typical e-mail user has ________ several messages that were never delivered.

Time and energy ________ are required to follow up on e-mail messages.

Either the message or its attachment ________ triggered the spam-blocking software.

After many of its customers had ________ to complain about lost messages, one company sued.

If you could have ________ the number of nondelivery error messages, you would have been upset also.

Ramon discovered that a lot of his legitimate e-mail had ________ to junk folders that he never checked.

Which of the following sentences illustrates consistency in subject, voice, and verb form?

Which of the following sentences illustrates consistency in subject, voice, and verb form?

Which of the following sentences illustrates consistency in subject, voice, and verb form?

To avoid frustration and inaccurate messages, business writers should begin by asking themselves questions such as What does the receiver need to know and What is the receiver to do?

A message that is frontloaded saves the reader's time, sets a proper frame of mind, and prevents frustration.

Which of the following represents a sentence fragment?

Most business writing should be in the active voice, as illustrated here: The check was sent yesterday.

The following sentence illustrates a comma splice: Greg works the night shift, Gina works the day shift.

In making an outline, define the main topic in the title and divide the topic into _____ main points.