WorksheetsInquiry Letters Quiz 3
Total questions: 20
Worksheet time: 10mins
What is the primary purpose of an inquiry letter?
To complain about a service
To request a refund for a product
To provide customers' feedback
To ask for the price of a product
What are the two types of inquiry letters?
Formal and informal
Solicited and unsolicited
Direct and indirect
Business and personal
What type of information might one seek in an inquiry letter?
Social events
Job applications
Method of payment
Personal opinions
What is a key characteristic of inquiry letters?
They require a signature.
They are often informal.
They are usually lengthy.
They are typically short and brief.
What might happen if an inquiry letter is not clear?
The letter will be discarded.
The sender will receive a brochure.
The recipient will understand it perfectly.
The recipient may ask for clarification.
What is the tone that should be used in an inquiry letter?
Formal and direct
Aggressive and demanding
Casual and friendly
Humorous and light
What is the primary purpose of a solicited letter?
To provide feedback
To respond to an advertisement
To make a complaint
To give information
Which of the following is NOT a recommended way to introduce your firm in the opening of an inquiry letter?
Providing a personal reference
Mentioning your company's parent corporation
Stating your company's location
Discussing your company's financial status
What is the purpose of the second part of the inquiry letter?
To ask for specific information
To thank the recipient
To introduce the writer
To provide a summary of the letter
Which phrase is an example of how to mention a reference in the opening?
We are looking for new suppliers.
Our company has been in business for ten years.
We are interested in your products.
You were highly recommended to us by Mr. Jollie.
Which of the following is an appropriate way to close an inquiry letter?
Please ignore this letter.
I am not interested in your products.
Looking forward to your response.
I hope you understand my request
Which of the following is NOT a topic covered in an inquiry letter?
Product Reviews
Catalogs and Price Lists
Goods on Approval
Patterns and Samples
What is a routine quotation?
A list of products
A complaint about pricing
A summary of past orders
A request for a price list
What is a key element to include when suggesting terms in an inquiry letter?
Payment methods
Company history
Personal preferences
Employee details
What is the first step in replying to an inquiry letter?
Thank the writer for their inquiry
Provide a detailed product catalog
Confirm the availability of the product
Ask for more information
The phrase 'This offer only applies for as long as stocks last' indicates a time-sensitive condition.
True
False
A quotation typically includes details about the price and description of the goods available.
True
False
Most suppliers are unwilling to provide samples or patterns for selection.
True
False
When responding to an advertisement, it is necessary to specify the journal or paper where the advertisement was seen.
True
False
The customer has no obligation to inform the supplier about the goods on approval.
True
False
