WorksheetsTIENG ANH__B10-11-12
Total questions: 30
Worksheet time: 36mins
Applicants __ applications have passed the screening process will receive an e-mail from the HR Department.
whose
who
whom
their
Ann Lewinski is an accomplished figure skater __ won the world championship three years in a row.
which
who
her
she
During intermission, please visit the lounge, __ you can purchase refreshments.
when
where
that
why
Many people visit the place __ the founder of IBS Co. was born.
where
it
that
its
The Smart Process Management Software is __ our company needs to improve work efficiency
which
that
what
whose
I want to work for a company __ specializes in the importing business.
who
which
whose
what
The magazines __ you are looking for are available for free on the Internet.
which
who
when
where
They have finally reached an agreement __ both of them are very pleased with.
that
whose
what
where
Dear all employees,
I would like to let you know that management has decided to postpone the company workshop, which was scheduled for December 3. As you know, we are dealing with the biggest order (9) we have ever received. It will be too difficult (10) the event into our schedule at this busy time.. (11) Mr. Lee in the HR Department will e-mail you as soon as the date is set. If you have any (12) questions, feel free to contact Mr. Lee at (055) 343-6655.
9 ?
who
that
whose
where
10 ?
to fit
fitting
fit
being fit
11 ?
It is best to cancel the workshop.
A new date has not been arranged yet.
The workshop is only for new employees.
This postponement will cause a serious loss.
12 ?
far
further
farther
furthest
Maliki Community Center Preschool
MCC Preschool provides children with a quality education and care in a safe environment. We accept children from 8 months of age to preschool age. We have been licensed by the state of Hawaii for the past 30 years and have been trying our best to promote children's development and education. MCC is trying to meet the needs of in-state working parents by taking good care of their children while they are at work.
We are also open to out-of-state families who want to continue their children's education while they are still on vacation. MCC allows families to enjoy their vacation in Hawaii while their children engage in cultural and educational opportunities. For more information about us, please call us at (808) 223-2223.
What is this information mainly about?
Educational opportunities for children
Vacation programs for parents
Volunteer programs for seniors i
Cultural experiences in Hawaii
What can be inferred about out-of-state families?
They are mainly interested in cultural activities.
They don't want to be educated in Hawaii.
They are trying to move to Hawaii.
They usually visit Hawaii for vacation.
If you __ any help, I will be willing to assist you.
need
needed
be needed
had needed
I __ my job more if it was closer to my place
enjoy
will enjoy
would enjoy
would have enjoyed
If I were in your position, I __ a closer look at the situation
took
will take
would take
would have taken
If Maria had not given me information about the area, I __ lost
will get.
would be getting
get
would have gotten
If they had checked the package properly, the food wouldn't __ bad
goes
have gon
to go
have gone
If the weather is fine tomorrow, we __ able to host an open-air concert.
were
will be
would be
would have been
If the company __ a survey, it would have a better understanding of what its customers want.
conducts
conducting
has conducted
had conducted
The clients wouldn't __ so confused now if the travel agency had posted travel information on its website
be
being
have been
to be
To: Department Heads
From: Jessica Parker
Date: December 15
Subject: Employees' Bonus Leave
On January 1, we are going to start a new company policy (9) employees' annual leave. Every year, one employee from each department will receive bonus leave if he/she (10) outstanding performance. The eligible employees will receive an additional three days of annual leave. We are going to have a meeting to finalize the list of employees eligible for bonus leave. (11) I (12) grateful if you could give me a list of eligible employees before the meeting.
I hope to see you all at the meeting.
9 ?
despite
with regard to
as long as
in contrast to
10 ?
do
does
doing
did
11 ?
We might cancel the meeting because of it.
The meeting is going to be tomorrow morning at 10.
No one in your department is eligible for a bonus.
The meeting room is occupied at the moment.
12 ?
will be
would be
would have been
have been
www.thunderinternet.com/customerservice
Thunder Internet Service
Required fields are marked with an asterisk
Name: Katherine Turner
E-mail: kate80@ohmail.com
Date: April 20
Phone Number: (065) 332-5544
Address:
Subject: Internet disconnection
I have been using your Internet service for the last two years, and I have not had a single problem with you so far. In fact, I personally think you are the best Internet service provider in the country. However, yesterday, I started to have trouble with my Internet connection, and today I can't get any service at all. Of course, as soon as the problem occurred, I contacted the Customer Service Department to complain and talked to one of your technicians, Paul Taylor. Unfortunately, the problem has not been resolved yet. I would like to know when I can get Internet back.
TO Katherine Turner <kate80@ohmail.com>
FROM Jane Davis <Davis_1021@thunder.com>
DATE April 21
SUBJECT Re: Internet disconnection
Dear Ms. Turner,
I am terribly sorry that you are dissatisfied with our service. Thunder Internet Service is
proud of providing the best quality service to its customers. Therefore, we will settle this issue in a prompt manner.
I have talked to the technical team, and they assume that some of your equipment must
have suffered a mechanical malfunction. We would like to dispatch a technician to your home to check your equipment tomorrow. The technician you talked to will give you a call first thing tomorrow morning to schedule a visit. His phone number is (312) 667-2211. You can call him directly if you do not hear from him early tomorrow.
Sincerely,
Jane Davis
What information is NOT included on the form?
An e-mail address
A telephone number
A home's location
The service problem
On which date did the interruption of the service begin?
April 19
April 20
April 21
April 22
In the e-mail, the word "assume" in paragraph 2, line 1 is closest in meaning to
concur
suppose
present
allow
What is suggested about Paul Taylor?
He visited Ms. Turner.
He will be calling Ms. Turner.
He is on vacation.
Ms. Turner has not talked to him
What is the purpose of the e-mail?
To inform a person of a technician's visit
To give a customer a refund
To apologize for a late shipment
To complain about a product
Sales receipts given to customers sometimes __ credit card information
contain
contains
containing
to contain
The housekeeper claimed that she __ every sink in the house last week.
clean
cleans
cleaned
have cleaned
Some of the workers in this plant __ to improve their working environment.
want
wants
has wanted
wanting
A number of tourists visiting Korea __ that the purpose of their visit is shopping.
say
says
saying
be said
The people doing jobs with heavy workloads __ already ready to quit
is
are
being
am
Each of the hotel guests __ given a free beach bag and towel after arriving.
to be
was
are
were
The number of patients reporting side effects from this medicine __ been increasing since last month.
has
have
had
having
Most of the workers at the construction site __ exhausted from the extra work.
was
were
has
have
Dear Sir/Madam,
I have been a member of your fitness center for the past 3 years. And I have been enjoying working out there. However, recently, going to the spa (9) something I want to avoid. I find it so unpleasant. Most of the shower rooms (10) so dirty. The floors are always littered with paper.
I would like to (11) my membership at the center. (12) I hope these conditions can be improved for the benefit of all concerned.
9 ?
have become
had become
has become
having become
10 ?
is
are
am
being
11 ?
reserve
stay
maintain
go on
12 ?
And I want to cancel my registration.
But I want to get good value for my money.
AAnd I am sorry about the inconvenience.
But I would like a full refund.
Notice: Convention Center
Elevators to Be out of Service
Please be advised that all the elevators in the convention center will be out of service for upgrades during the period of June 20-25 next week. If you have a concern
related to this upcoming service interruption, please contact officemaintenance@convention.org.под
To: officemaintenance@convention.org
From: Julia@convention.org
Subject: Upcoming elevator maintenance
I just found out that there is going to be elevator maintenance next week. I am writing this e-mail to ask you if you could reschedule the work. I am kindly asking this because there is an important event planned for 2 days starting on the 21". The event is an annual convention for people with disabilities. A number of people with disabilities, their representative
organizations, and policymakers are expected to participate in this event. Therefore, I am pretty sure that this maintenance schedule will cause a huge problem and will be extremely inconvenient for those who are in wheelchairs.
I am sorry I couldn't notify you of this event earlier, but I feel that rescheduling the elevator maintenance is inevitable.
Best,
Julia
To: Julia@convention.org
From: officemaintenance@convention.org
Subject: Re: Upcoming elevator maintenance
Thank you for bringing this matter to my attention. I had no idea about what is scheduled to be happening on those dates when I was organizing this maintenance. Rescheduling is not what I can decide on my own. I need to talk with the maintenance company to see if I can change the dates. After I talk with them, I will see what I can do about your request.
Thanks,
Brian
What is the purpose of the notice?
To notify readers of a change in the maintenance schedule
To announce the opening of a convention center
To announce the malfunctioning of the elevators
To inform readers about maintenance on the elevators
In the first e-mail, the word "inevitable" in paragraph 2, line 2 is closest in meaning to
unavoidable
complicated
describable
optional
What is Julia's concern?
People with disabilities won't be interested in the conference.
Participants at the conference will be inconvenienced.
The maintenance schedule has not been fixed yet.
The maintenance work was not satisfactory.
What was Brian NOT aware of?
The fact that there is a convention planned
The fact that people with disabilities often visit the building
The fact that the elevators are not working
The fact that elevator maintenance costs a lot
How will Brian take care of Julia's concern?
He will cancel the maintenance schedule.
He will contact the maintenance company. .
He will talk to his manager.
He will reschedule the maintenance right away.
