WorksheetsExit criteria
Total questions: 5
Worksheet time: 10mins
What is a keyword that you can use in the exit criteria?
Guidance/Guide
Final resolution
SR closed
GFEP will disengage once all proper resources are engaged and aligned to guide the customer with a t _ _ _ _ y resolution.
(a)
What is important to mention in the exit criteria?
The name of the TAC engineer
The purpose of Cisco
The effective and timely communication with the customer
Do you think it is important or relevant to mention something specific about the issue in the exit criteria? E.g. "GFEP will disengage once all proper resources are engaged and aligned to guide the customer through a resolution for their VPN."
There are definitely some cases that need to remain open even if they have been opened for a while, what cases should we keep open to avoid detractors?
Cases where we have BU involved and actively working
Cases where TAC keeps actively working and looking for resolution
Cases with a bug pending for hotfix from DE
If there's no pending action from GFEP or TAC directly, we should close
Cases with a very low customer sentiment or in risk of going to BB or CAP
