WorksheetsJM&A - Platform Team Onboarding Quiz
Total questions: 15
Worksheet time: 8mins
Which company is the main focus of this presentation?
Southeast Toyota Distributors
JM&A Group
Datascan
Home Franchise Concepts
What does MSP stand for?
Managed Service Provider
Main System Process
Multiple Sales Platform
Management Service Partner
The Dealer Assistance Team (DAT) resolves the majority of issues received.
True
False
Which product is a customer-focused portal centered on account management?
Dealer Source
SalesConnect
RoadReady Hub
Service Cloud
The Platform Team only attends massive impact cases or technical escalations.
True
False
Which tool is NOT part of the Tech Stack for Management and Collaboration?
Azure DevOps
ServiceNow
Dynatrace
Lucidchart
What ticket priority requires IMOD approval?
P1 - Critical
P2 - High
P3 - Moderate
P4 - Low
Business Technology team manages tickets through Service Cloud.
True
False
Which of the following is a development tool used for Salesforce customization?
Tosca
Visual Studio Code
Microsoft Authenticator
Snagit
What is the main goal of establishing a Salesforce MSP model?
Increase sales revenue
Enhance operational excellence and business agility
Reduce number of employees
Develop new Salesforce products
If a single user impact case cannot be resolved by the Dealer Assistance Team, to which team is it escalated?
Platform Team
Business Technology
Help Desk
SalesConnect Team
Which of these statements about Agile rituals in our practice is FALSE?
Sprint Retrospective is used to reflect on past sprint performance
Sprint Review or Demo showcases completed work to stakeholders
Backlog Refinement involves grooming and prioritizing user stories
Daily Stand-Up meetings are held daily with the client.
What categories does Flosum, Tosca and ServiceNow tools are from?
- CI/CD & Monitoring
- Testing
- CI/CD & Monitoring
- CI/CD & Monitoring
- Management & Collaboration
- Testing
- CI/CD & Monitoring
- Testing
- Management & Collaboration
- Security & Accessing
- CI/CD & Monitoring
- Development
Which access is NOT typically requested during the first week for a QA profile?
Beeline account
Dev Sandbox
Tosca
QTest
What is the correct flow of ticket escalation starting from Dealer Assistance Team?
DAT → Platform Team → Business Technology
DAT → Business Technology → Platform Team
Platform Team → DAT → Business Technology
Business Technology → DAT → Platform Team
