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CB CHAP 1

Total questions: 23

Worksheet time: 12mins

Name
Class
Date
1.

Any individual who purchases goods and services from the market for his/her end-use is called a..................

a)

customer

b)

purchaser

c)

consumer

d)

all these

2.

------------ is nothing but willingness of consumers to purchase products and services as per their taste, need and of course pocket.

a)

consumer behaviour

b)

consumer interest

c)

consumer attitude

d)

consumer perception

3.

------------- is a branch which deals with the various stages a consumer goes through before purchasing products or services for his end use.

a)

consumer behaviour

b)

consumer interest

c)

consumer attitude

d)

consumer perception

4.

-------------- refers to how an individual perceives a particular message

a)

consumer behaviour

b)

consumer interest

c)

consumer attitude

d)

consumer interpretation

5.

“----------- is the action and decisions process or people who purchase goods and services for personal consumption.”

a)

consumer behaviour

b)

consumer interest

c)

consumer attitude

d)

consumer interpretation

6.

______________ emphasize(s) that profitable marketing begins with the discovery and understanding of consumer needs and then develops a marketing mix to satisfy these needs.

a)

the marketing concept

b)

the strategic plan

c)

the product influences

d)

the price influences

7.

______________ is one of the most basic influences on an individual’s needs, wants, and behaviour.

a)

brand

b)

culture

c)

product

d)

price

8.

In terms of consumer behaviour; culture, social class, and reference group influences have been related to purchase and _______________.

a)

economic situations

b)

situational influences

c)

consumption decisions

d)

physiological influences

9.

Many sub-cultural barriers are decreasing because of mass communication, mass transit, and a ___________________.

a)

decline in the influence of religious values

b)

decline in communal influences

c)

strong awareness of brands in the market

d)

strong awareness of pricing policies in the market

10.

___________ develop on the basis of wealth, skills and power.

a)

economical classes

b)

purchasing communities

c)

competitors

d)

social classes

11.

_____________ (is) are transmitted through three basic organizations: the family, religious organizations, and educational institutions; and in today’s society, educational institutions are playing an increasingly greater role in this regard.

a)

consumer feedback

b)

marketing information systems

c)

market share estimates

d)

cultural values

12.

In large nations, the population is bound to lose a lot of its homogeneity, and thus _________________ arise.

a)

multilingual needs

b)

cultures

c)

subcultures

d)

product adaptation requirements

13.

______________ are based on such things as geographic areas, religions, nationalities, ethnic groups, and age.

a)

multilingual needs

b)

cultures

c)

subcultures

d)

product adaptation requirements

14.

Marketing managers should adapt the marketing mix to ___________________ and constantly monitor value changes and differences in both domestic and global markets.

a)

sales strategies

b)

marketing concepts

c)

cultural values

d)

brand images

15.

Which of the following is the most valuable piece of information for determining the social class of your best friend's parents?

a)

the number of years schooling that they had

b)

their ethnic backgrounds

c)

their combined annual income

d)

their occupations

16.

Changes in consumer values have been recognized by many business firms that have expanded their emphasis on ____________ products.

a)

latest technology

b)

timesaving, convenience-oriented

c)

health related

d)

communication

17.

Many sub cultural barriers are decreasing because of mass communication, mass transit, and ________________.

a)

the rising unemployment situation

b)

an influence of political power

c)

the use of new technology

d)

a decline in the influence of religious values

18.

Different social classes tend to have different attitudinal configurations and _______ that influence the behaviour of individual members.

a)

personalities

b)

values

c)

finances

d)

decision makers

19.

In terms of consumption decisions, middle class consumers prefer to ________.

a)

buy at a market that sells at a whole sale rates

b)

buy what is popular

c)

buy only the brands which sell at affordable prices

d)

analyze the market and select the best at the lowest prices

20.

_________________ refers to the buying behavior of final consumers.

a)

consumer buyer behavior .

b)

target market buying

c)

market segment buying

d)

business buying behavior

21.

____________ is individuals and households who buy goods and services for personal consumption.

a)

the target market

b)

a market segment

c)

the consumer market .

d)

the ethnographic market

22.

Understanding consumer buying behavior is not easy. The answers are often locked deep within the consumer’s head. The central question for marketers is:

a)

how much money is the consumer willing to spend?

b)

how much does the consumer need the product being offered for sale?

c)

how much does a discount or a coupon affect the purchase rate?

d)

how do consumers respond to various marketing efforts the company might use? .

23.

The starting point in understanding how consumers respond to various marketing efforts the company might use is the:

a)

lipinski model of buying behavior.

b)

stimulus-response model of buyer behavior. .

c)

freudian model of buying behavior.

d)

maslow’s model of life-cycle changes.