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WorksheetsJewelry Repair Pop Quiz
Total questions: 7
Worksheet time: 6mins
A customer brings in their grandmother’s platinum ring. The shank is thinning and ovaling slightly. What’s the most responsible next step?
Recommend reshaping and rhodium flashing
Take in for a half shank
Suggest they resize it
Advise against repair due to sentimental value
You notice a center stone in a high-set prong mounting moves slightly when touched. The customer hasn’t noticed. What do you do?
Let it go - If it’s not bothering the customer, it’s fine.
Clean it first and recheck
Notify the customer and recommend retips and stone tightening
Offer a replacement ring for safety
True or False: We can rhodium flash yellow gold jewelry to make it white temporarily,
True
False
Which of these chain types is MOST difficult to repair cleanly with a basic solder job?
Curb chain
Box chain
Rope chain
Figaro chain
You’re inspecting a ring for a customer complaining it “doesn’t sparkle anymore.” It’s a white gold halo setting with a cloudy center. What’s your move?
Suggest a cleaning in the ultrasonic
Recommend re-tipping prongs
Inspect for diamond chipping or buildup
Sell a new ring
Explain the difference between rhodium plating and polishing - when would you recommend each?
A customer bought a 10k white gold engagement ring from Rogers 8 months ago. They say the center diamond “fell out” and they want it replaced under warranty. What should you do?
Explain that wear and tear isn’t covered
Check to see if they purchased the warranty and up to date with cleanings and inspection
Offer a really good discount on a new diamond
Blame the customer for being careless
