WorksheetsRISE Up Retail Industry Fundamentals Practice Test - Missed Questions
Total questions: 18
Worksheet time: 9mins
Name
Class
Date
1.
When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called:
a)
Stocking
b)
Inventory replenishment
c)
Receiving
d)
Inventory tracking
2.
These devices are used primarily to prevent the theft of high-priced items, particularly small ones.
a)
Display or fixture locks
b)
Non-electronic ink tags
c)
Electronic tags
d)
PLUs
3.
Which of the following refers to the difference between revenue and all expenses, including the cost of goods sold and operating expenses?
a)
Net profit
b)
Gross profit
c)
Profit margin
d)
Profit margin percentage
4.
What's the term for a very brief speech that you can use to sell yourself to people you meet?
a)
A job post
b)
A keynote speech
c)
An elevator pitch
d)
A sales presentation
5.
Which of the following is NOT a step in the basic selling process?
a)
Making a connection
b)
Recite a product features
c)
Personalize service
d)
Assess needs
6.
Which of the following is the best way to demonstrate that you have understood customer?
a)
Restate and summarize their needs
b)
Ask the customer to repeat what they said
c)
Restate the customer's exact words
d)
Ask the customer a follow-up question
7.
These devices are specifically intended to be attached to clothing in order to prevent theft and require a special tool to remove
a)
SKUs
b)
PLUs
c)
Non-electronic ink tags
d)
Electronic tags
8.
If you see a spill of food or liquid on the sales floor, what's the first thing you should do?
a)
Call for a custodian or maintenance person to clean it up
b)
Find a mop or broom and clean it up yourself
c)
Find out who was responsible for causing the spill
d)
Stand near or over the spill to direct traffic away from it until it can be cleaned up
9.
Part of effective time management is prioritizing tasks. Which of the following is NOT a code that you would use when setting priorities?
a)
Do
b)
Delegate
c)
Designate
d)
Delay
10.
Which of the following is the term for the overall impression gathered from information that is seen, heard and experienced by customers who encounter a business, its products and services?
a)
Brand promise
b)
Positive feeling
c)
Company culture
d)
Company brand
11.
A retailer's total inventory is:
a)
All inventory a retailer has on order
b)
All inventory available in the retailer's physical stores
c)
All inventory owned by the retailer, regardless of its location
d)
All inventory sold within the past year
12.
Other than in the stockroom, where is a store's inventory kept?
a)
At the distribution center
b)
On the sales floor
c)
At the manufacturer
d)
In the office
13.
Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives
a)
Safety stock
b)
Out-of-stock
c)
Back stock
d)
Excess inventory
14.
Juliana is stocking shampoo on the sales floor, she finds a bottle that has a hole and is leaking shampoo, and throws it out. She then continues stocking and move on with her day. Which of the following would then be true?
a)
The inventory system's numbers would still be accurate
b)
The number of shampoo bottles in the inventory system would be too high.
c)
The number of shampoo bottles in the inventory system would be too low.
d)
The inventory would need to be counted manually.
15.
Shoplifting is a chronic, expensive problem in the retail industry. In 2016, shoplifting losses were around:
a)
$50 million
b)
$500 million
c)
$5 billion
d)
$50 billion
16.
What's the specific term for the situation in which a customer purchases a new item and then returns an old, damaged, similar item using the new item's receipt?
a)
Receipt fraud
b)
Switch fraud
c)
Identity theft
d)
Return fraud
17.
What percent of shoplifting is due to employee theft?
a)
20%
b)
30%
c)
40%
d)
50%
18.
Which agency or law protects employees who report unlawful or unsafe practices?
a)
Whistleblower Protection Act
b)
Americans with Disabilities Act
c)
Family and Medical Leave Act
d)
Unsafe Practices Act
100 %
