WorksheetsWhat is a Stakeholder? Business environment WEEK 5 MAY25D
Total questions: 71
Worksheet time: 36mins
Fill in the blank: A stakeholder is ___ .
any individual or group affected by or capable of affecting an organisation's actions and outcomes
a person who only works in the finance department of an organisation
an external auditor hired by the company
a customer who purchases products occasionally
Which of the following are types of stakeholders?
All of the above
Employees
Customers
Shareholders
Suppliers
Fill in the blank: Stakeholders significantly influence a company's ___ .
reputation, operations, and long-term viability
color scheme and logo design
holiday party themes
office furniture choices
Which of the following best describes Internal Stakeholders?
Directly involved in the organisation's operations and have formal, contractual relationships with the business.
Affected by or can affect the organisation but not directly involved in operations.
Only customers and suppliers.
Only government regulators.
Fill in the blank: External Stakeholders are ______ by or can affect the organisation but are not directly involved in operations.
affected
employed
managed
owned
Which of the following is NOT an example of an Internal Stakeholder?
A) Employees
B) Managers
C) Customers
D) Shareholders
Which of the following is an example of an External Stakeholder?
Board members
Employees
Government regulators
Shareholders
Internal Stakeholders have formal, ______ relationships with the business.
contractual
informal
temporary
external
Fill in the blank: The ________ are responsible for strategic oversight and governance in an organization.
Board of Directors
Human Resources Department
Marketing Team
IT Support Staff
Fill in the blank: ________ are associated with investment and ownership interests in an organization.
Shareholders/Owners
Employees
Customers
Suppliers
Fill in the blank: ________ are responsible for operational execution and leadership in an organization.
Managers
Customers
Suppliers
Shareholders
Fill in the blank: ________ handle day-to-day operations and delivery in an organization.
Employees
Customers
Shareholders
Suppliers
Group Task: Form groups of 4-5 students and select a well-known UK company like Tesco, BP, or BBC. Which company did your group select?
Tesco
Apple
Toyota
Samsung
Identification: Which of the following lists includes all possible internal stakeholders for a company at all levels?
Employees, managers, owners, board of directors
Customers, suppliers, employees, managers
Government, employees, owners, community
Shareholders, customers, suppliers, employees
Analysis: The potential interests, concerns, and influence of internal stakeholders on business decisions for a company include:
Ensuring job security, influencing company policies, and seeking organizational growth
Focusing solely on external market trends
Ignoring employee feedback in decision-making
Prioritizing only customer satisfaction over internal needs
Presentation: Each group will have 5 minutes to present their findings to the class. How much time will each group have to present their findings?
5 minutes
10 minutes
3 minutes
15 minutes
What is the definition of employees as internal stakeholders?
Individuals employed by the organisation who contribute directly to operations and service delivery.
Customers who purchase goods and services from the organisation.
Suppliers who provide raw materials to the organisation.
Government agencies that regulate the organisation.
Which of the following is NOT a key interest of employees as internal stakeholders?
Professional development
Fair compensation
Work-life balance
Job security
Company market share
Which company is given as a real-world example of an employee-owned model that gives staff annual profit shares and voting rights?
John Lewis Partnership
Walmart
Amazon
Tesco
Fill in the blank: Individuals responsible for planning, organising, directing, and controlling organisational resources are called ________.
managers
employees
shareholders
customers
Fill in the blank: The key interests of managers include organisational performance, strategic influence, departmental resources, and ________ advancement opportunities.
career
financial
technological
social
Which company's management promotes its Sustainable Living Plan across operations in 190 countries?
Unilever
Nestle
Coca-Cola
Procter & Gamble
What is the definition of shareholders/owners? Shareholders/owners are individuals or entities that own shares in the company and have a _______ stake in its success.
financial
managerial
temporary
legal
Which of the following is NOT a key interest of shareholders/owners?
Return on investment
Share price growth
Dividend payments
Product design
According to the real-world example, Vodafone's dividend policy aims to satisfy its 370,000+ shareholders with what type of payments?
progressive payments
irregular payments
one-time payments
decreasing payments
What is the definition of the Board of Directors?
A group of individuals elected to represent shareholders and oversee company management.
A department responsible for daily operations of a company.
A government agency regulating business practices.
A team of external consultants hired for special projects.
What are the key interests of the Board of Directors?
Corporate governance, strategic direction, executive performance, and risk management.
Product design, customer service, and marketing campaigns.
Daily operational tasks and employee scheduling.
Technical troubleshooting and software development.
Which company's board is given as a real-world example of providing aerospace industry expertise and international business experience?
Rolls-Royce
Tesla
Apple
Coca-Cola
The scenario described in this activity is:
A specific situation or event presented for analysis.
A list of unrelated facts.
A set of mathematical equations.
A random collection of images.
Each internal stakeholder would view the decision between increasing shareholder dividends or investing £10M in AI research based on their own interests and priorities.
True
False
Only shareholders would have a view
Only managers would have a view
Conflict Analysis: Which stakeholder groups are most likely to have competing interests regarding the decision between increasing shareholder dividends or investing £10M in AI research?
Shareholders and company management
Customers and suppliers
Employees and external auditors
Regulators and local communities
A balanced approach to deciding between increasing shareholder dividends or investing £10M in AI research should consider which of the following?
Multiple stakeholder perspectives
Only shareholder interests
Short-term profits exclusively
Ignoring stakeholder input
What is the main characteristic of external stakeholders?
They work within the organisation
They exist outside the organisation's boundaries
They have no influence on the organisation
They are only interested in profits
External stakeholders must be carefully ________ because their interests can significantly influence an organisation's operations and success.
managed
ignored
isolated
neglected
How many Amazon Prime members were there globally as of 2023?
100M+
150M+
200M+
250M+
What is the Amazon Prime member retention rate?
75%
80%
85%
89%
What is the annual average spending of a UK Amazon Prime member?
£2.5B
£3.8B
£4.2B
£5.0B
Fill in the blank: Customers are individuals or organisations who purchase a company's ______ or ______.
products; services
shares; bonds
employees; managers
buildings; vehicles
What is the definition of suppliers as external stakeholders?
Entities that own the company
Entities that provide goods or services to the company
Entities that buy products from the company
Entities that manage the company
Which of the following is a key interest of suppliers?
High product prices
Fair terms, timely payments, stable relationships
Company ownership
Customer loyalty
Fill in the blank: The impact of suppliers as external stakeholders includes supply chain resilience and ________ sourcing.
ethical
random
expensive
unreliable
Which company is given as a real example of working with suppliers through a sustainability programme?
Walmart
Marks & Spencer
Tesco
Amazon
Marks & Spencer works with over ______ suppliers globally, implementing strict ethical and environmental standards through its Plan A initiative.
3,000
500
10,000
1,200
Match the Stakeholder Role with the correct Example and Company Impact:
Regulator
HMRC, HSE, FCA - Impact Compliance requirements
Customer
NHS, MOD - Procurement opportunities
Partner
UKRI, Innovate UK - Research funding
Fill in the blank: The stakeholder role that includes HMRC, HSE, and FCA as examples is _________.
Regulator
Supplier
Customer
Shareholder
Fill in the blank: The company impact for the Customer stakeholder role is __________.
Procurement opportunities
Increased employee retention
Enhanced product innovation
Reduced operational costs
Fill in the blank: GSK collaborated with the UK government on __________ vaccine development, receiving significant research funding and regulatory support.
COVID-19
Influenza
Ebola
Polio
Case Selection: What is the case selected for this activity?
Jaguar Land Rover's shift to all-electric vehicles
Toyota's expansion into hydrogen fuel technology
Tesla's development of autonomous driving systems
Ford's investment in hybrid trucks
Stakeholder Identification: Which of the following is an external stakeholder affected by Jaguar Land Rover's shift to all-electric vehicles?
Customers
Internal management
Assembly line robots
In-house engineers
Impact Analysis: The shift to all-electric vehicles by Jaguar Land Rover will have which of the following effects on external stakeholders?
It will create both positive and negative effects for external stakeholders.
It will only have positive effects for external stakeholders.
It will have no impact on external stakeholders.
It will only have negative effects for external stakeholders.
Group Presentations: How should you share your findings with the class?
By presenting as a group to the class.
By writing an individual essay.
By sending an email to the teacher only.
By posting on social media.
JLR's electric vehicle strategy impacts which of the following external stakeholders?
Suppliers, customers, and local communities
Only JLR employees
Government agencies only
Shareholders exclusively
Fill in the blank: Shell Nigeria invests in _______, healthcare, and enterprise development in Niger Delta communities.
education
transportation
mining
tourism
Fill in the blank: Shell's biodiversity action plans aim to mitigate operational impacts in _______ ecological areas.
sensitive
urban
arid
industrial
Fill in the blank: Shell's LIVEWIRE programme has supported over _______ Nigerian entrepreneurs since 2003.
7,000
2,000
15,000
500
What is the definition of stakeholder mapping? Fill in the blank: Stakeholder mapping is the systematic identification and visual representation of stakeholder _______ and influence.
relationships
locations
budgets
products
What is the main purpose of stakeholder mapping? Fill in the blank: The purpose of stakeholder mapping is to identify key stakeholders, understand their interests, and _______ engagement strategies.
prioritise
ignore
delay
complicate
Which of the following is NOT a common tool used in stakeholder mapping?
Power-Interest Grid
Salience Model
Stakeholder Circle methodology
SWOT Analysis
Which quadrant in the Stakeholder Mapping: Power-Interest Grid represents stakeholders with High Power and High Interest?
Top left
Top right
Bottom left
Bottom right
In the Stakeholder Mapping: Power-Interest Grid, which group should be kept satisfied?
High Power/High Interest
High Power/Low Interest
Low Power/High Interest
Low Power/Low Interest
Fill in the blank: In the Stakeholder Mapping: Power-Interest Grid, media is included in the ________ quadrant.
Low Power/High Interest
High Power/High Interest
High Power/Low Interest
Low Power/Low Interest
According to the Stakeholder Mapping: Power-Interest Grid, regulators and major shareholders are considered ________.
Key Players (High Power/High Interest)
Minimal Effort (Low Power/Low Interest)
Keep Informed (Low Power/High Interest)
Keep Satisfied (High Power/Low Interest)
Fill in the blank: Evaluate stakeholders based on their ability to influence organisational decisions and strategy. This step is known as _________.
Power Assessment
Stakeholder Mapping
Risk Analysis
Resource Allocation
Fill in the blank: Consider the perceived validity of stakeholder claims based on contractual or moral relationships. This step is called _________
Legitimacy Analysis
Stakeholder Mapping
Urgency Assessment
Power Evaluation
Fill in the blank: Assess the time-sensitivity and criticality of stakeholder needs and demands. This step is referred to as _________.
Urgency Determination
Risk Analysis
Stakeholder Mapping
Resource Allocation
Fill in the blank: Create tailored approaches for each stakeholder category based on the above criteria. This step is known as _________.
Engagement Strategy Development
Stakeholder Mapping
Risk Assessment
Resource Allocation
British Airways prioritised which stakeholders during COVID-19 pandemic response planning?
Employees and suppliers
Government regulators and customers
Shareholders and partners
Media and local communities
Step 1: Group Formation
Which UK-based company did your team select for the project?
HSBC
Apple
Toyota
Samsung
Which of the following lists contains at least 10 key stakeholders that can affect a company?
Employees, customers, suppliers, investors, government, local community, competitors, media, NGOs, and creditors
Employees, pets, weather, furniture, investors, government, local community, media, plants, and creditors
Suppliers, customers, investors, aliens, government, local community, media, creditors, pets, and furniture
Employees, customers, investors, government, local community, media, creditors, pets, plants, and furniture
Step 3: Power-Interest Mapping involves placing stakeholders on a Power-Interest Grid and justifying their positioning. Which of the following best describes this step?
Placing stakeholders on a Power-Interest Grid and justifying their positioning.
Assigning tasks to stakeholders based on their skills.
Creating a budget for stakeholder engagement.
Developing a communication plan for stakeholders.
Step 4: Engagement Strategy involves developing appropriate engagement approaches for each stakeholder group. What is the main focus of this step?
Developing engagement approaches for each stakeholder group
Identifying project risks
Allocating project resources
Setting project deadlines
