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WorksheetsSFDC Admin Reviewer
Total questions: 65
Worksheet time: 22mins
Name
Class
Date
1.
The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers.
What should an administrator do to help the sales team achieve this goal?
a)
Add customers to private Chatter groups
b)
Add customers to libraries
c)
Create opportunity teams for customers
d)
Use chatter files to share presentations
2.
What should an administrator consider when setting up Case Feed?
a)
Chatter Feed tracking must be enabled for the case object.
b)
Case Feed requires the Service Cloud User feature license.
c)
The Use Case Feed permission is automatically active for all profiles.
d)
Case Feed replaces the standard case detail page by default.
3.
High-priority accounts at UC have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative. Management wants to prevent these accounts from being contacted accidentally multiple times on the same day, and they want to report on the various customer interactions.
How should the Administrator meet these requirements?
a)
Log a separate Task, Call, or Activity on the Account.
b)
Post customer interaction in Chatter on the Account.
c)
Log a case in the Account.
d)
Type comments into the Notes section on the Account.
4.
What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?
a)
Each account may or may not have related contacts.
b)
Each contact must have a related account.
c)
Each account must not have related contacts.
d)
Each contact may or may not have a related account.
5.
UC has just restructured its Sales Department. Records that the sales manager expects to see are NOT showing up in the new Opportunity Report.
Which three questions should the administrator ask to troubleshoot this issue?
Choose 3.
a)
Did the sales manager star form a copy or clone of an existing report?
b)
Do owners of all records have Roles and correct Territory
c)
Have the owners of the record been frozen?
d)
Do the records the sales manager expects to see match the filter criteria?
e)
Are records still being shared with the sales manager?
6.
Which two dashboard components are populated with data from the grand total of a custom report?
Choose 2.
a)
Gauge
b)
Table
c)
Chart
d)
Metric
7.
UC wants to customize basis Salesforce Reports using Lightning Experience. In which two ways can Reports be customized?
Choose 2.
a)
Add a chart
b)
Add a Lightning Component
c)
Add a filter
d)
Add links to external pages
8.
What dashboard component can be followed by users in chatter?
a)
A table with conditional highlights.
b)
A dashboard component snapshot.
c)
A gauge with break points.
d)
A metric with conditional highlights.
9.
A Sales Manager wants all Sales User in the department to see a Dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private.
How can the Administrator meets this requirement?
a)
Create the Dashboard from the Opportunities by User Report, select the Sales Manager as Run As User and Save in the private Dashboard Folder.
b)
Create the Dashboard from the Opportunities by User Report, the save it in the shared Dashboard Folder as a Dynamic Dashboard.
c)
Ask the Sales Manager to create the Dashboard from the Oportunities by User Report, select "View Dashboard as Me" and save the shared Dashboard Folder.
d)
Ask the Sales Manager to create the Dashboard from the Opportunities by User Report and save it to her private Dashboard Folder.
10.
How can a new System Administrator quickly provide access to adoption reports and dashboards for managers?
a)
User the Salesforce Auto-Report Builder.
b)
Search the AppExchange for free adoption report apps.
c)
Log a case to Salesforce Support.
d)
Build reports and dashboards.
11.
A marketing user has received a file of leads to import into Salesforce.
What tool can be used to avoid duplicate records?
a)
Validation rules
b)
Import wizard
c)
Data loader
d)
Merge leads function
12.
Users are trying to create Opportunities and are receiving errors when populating a custom picklist field. When users select either of the two values in the picklist, they receive different error messages above the field and are NOT able to save the Opportunities.
What is the likely cause ot the error?
a)
The two picklist values are unavailable to the Record Type.
b)
The users don't have access to the Large Enterprisa Record Type.
c)
There are contradicting validations rules on the picklist field.
d)
The users don't have access to the picklist field.
13.
Marketing has requested that the System Administrator update contacts with a spreadsheet of email addresses obtained from the company website.
Which set of fields are required to update the contact with the new email address using the Data Import Wizard?
a)
Account ID and User ID.
b)
Account ID and Contact Email Address.
c)
Account Name and Contact Name.
d)
Account ID and Contact ID.
14.
Which set of small and large data backup methods are available in native Salesforce?
a)
Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports
b)
Mass Exports, Weekly Data Export Service, and Data Loader Exports.
c)
Report Exports, Weekly Data Export Service, and Data Loader Exports.
d)
Dashbboard Export, Report Exports, and Weekly Data Export Service.
15.
What happens if some records do NOT meet the data validation criteria when importing data?
a)
Import process aborts when it encounters the first invalid record.
b)
Import process fails only for the records with invalid data.
c)
Import process requires user authorization to import the invalid records.
d)
Import process ignores the data validation criteria.
16.
Under which three conditions should a validation rule be used to prevent invalid data?
Choose 3.
a)
When records are deleted by a user
b)
When records are imported
c)
When records are edited by a user
d)
When records are update by a workflow rule
e)
When records are submitted using web-to-lead
17.
The warehouse manager has received a new product line of containers. Management wants a spreadsheet of new products and a separate spreadsheet of pricebooks loaded into Salesforce.
Which Salesforce data tool should the System Administrator use to meet this request?
a)
Mass Tranfer Records
b)
Data Loader
c)
Mass Create Records
d)
Data Import Wizard
18.
Marketing want to brand the Salesforce Mobile app to match UC approved company color and graphics.
Which set of Saleforce Mobile app branding options is available to the Administrator?
a)
Loading Page Color, Action Colors, and Loading Page Logo
b)
Brand Color, Loading Page Color, and Loading Page Logo
c)
Tab Colors, Action Colors, and Loading Page Logo
d)
Individual Page Colors and multiple Loading Page Logos
19.
A Lightning for Outlook layout can be assigned to which two options?
Choose 2.
a)
User
b)
Profile
c)
Team
d)
Role
20.
Which two object records can be synced with Lightning Sync?
a)
Calendar Events
b)
Contacts
c)
Accounts
d)
Opportunities
21.
As part of a Salesforce Stakeholder meeting, the CTO of UC asks the System Administrator to provide information for Total Salesforce Licenses, Used Licenses, and the Remaining Salesforce licenses.
Where would a System Administrator find this information?
a)
Company Information.
b)
Profiles.
c)
Users.
d)
Critical Updates.
22.
What can an administrator configure for users on the search results?
a)
Number of records displayed for each object.
b)
Fields being searched on for each object.
c)
Objects included in the search
d)
Columns displayed for each object
e)
Filters by which users can narrow down results
23.
Which statement(s) is/are false regarding custom fiscal year setting?
a)
Enabling or defining custom fiscal years impacts your forecasts, reports, and quotas.
b)
Fiscal years will not be automatically created. The only fiscal years available are those that your organization defines.
c)
Enabling or defining custom fiscal years does not impact forecasts, reports, and quotas.
d)
Once you enable custom fiscal years, you cannot disable it. However, you can define custom fiscal years that follow the same Gregorian calendar structure as Salesforce standard fiscal years
24.
UC has just acquired a new company whose Sales team has a unique sale process with stages that are different that currently set up in Salesforce. To make sure the acquisition runs smoothly, the Executive team does NOT want the new Sales team to have to change their process at all.
What should the Administrator do to incorporate the new Sales team's process?
a)
Create new values for the Opportunity Stage field and order them so that the new Sales team's values are at the bottom of the picklist.
b)
Create new values for the Opportunity Stage fields and use field-level security to control which teams see which fields.
c)
Create a Record Type and page layout for the new Sales team and a custom field for the new Stages.
d)
Create new values for the Opportunity Stage field and create a new Sales Process assigned to a custom Record Type for the new Sales team.
25.
An Administrator needs to create a Sales Process for a new product.
What are three considerations for this process?
Choose 3.
a)
All Picklist values on the Page Layout must be added to the Master picklist Value List or be active values.
b)
The Record Type's Page Layout is assigned to Users through their Profile assigments.
c)
An Opportunity Record Type will need to be created and assigned to the Sales Process.
d)
Adding a new value to the Record Type Master Picklist Value List adds the value to all existing Record Type picklist.
e)
The Record Type Name assignment becomes permanent upon Save a new Record Type.
26.
What are two capabilities of the content delivery feature of Salesforce Content?
Choose 2.
a)
Password protect content deliveries that contain sensitive data.
b)
Associate the content delivery with a Salesforce record.
c)
Encrypt certain content delivery files.
d)
Customize the URL assigned to the content delivery.
27.
What does campaign influence allow a user to do?
a)
Report on the campaigns that have contributed to an opportunity.
b)
Adjust the percentage of influence each campaign has on an opportunity.
c)
View the entire campaign hierarchy.
d)
Summarize campaign member statistics on a campaign.
28.
When working on opportunities, sales representatives at UC need to understad how their peers have successfully managed other opportunities with comparable products, competing against the same competitors.
Which two features should an administrator use to facilitate this?
a)
Big deal alerts.
b)
Opportunity update reminders.
c)
Chatter groups.
d)
Opportunity Dashboard.
29.
How can an administrator capture custom lead data on the converted contact when converting a lead?
a)
Map custom lead fields to standard contact fields.
b)
Use the lead conversion wizard to select the fields.
c)
Map custom lead fields to custom contact fields.
d)
User the data loader to move the custom lead data.
30.
What are two considerations when configuring the lead conversion process?
Choose 2.
a)
Standard lead fields are automatically converted to account, contact, and opportunity fields.
b)
Custom lead fields can be mapped to account, contact, and opportunity fields.
c)
Custom lead fields can be mapped to custom object fields.
d)
Roll-up summary lead fields can be mapped to custom cantact fields.
31.
Campaign Member can be associated with which two objects?
Choose 2 answers
a)
Lead
b)
Account
c)
Opportunity
d)
Contact
32.
How can a sales user relate an opportunity to a campaign?
a)
Select the campaign record type when creating the opportunity
b)
Use the campaign influence related list on the opportunity
c)
Use the campaign hierarchy related list on the opportunity
d)
Select the primary campaign source for the opportunity
33.
What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range?
a)
The user will be able to log in after answering a security question.
b)
The user will be able to log in after the computer is activated.
c)
The user will be able to log in without activating the computer.
d)
The user will be able to log in at all.
34.
UC has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.
What should the sales representative do to ensure the marketing team can access the opportunity?
a)
Add the public group to the opportunity team.
b)
Add the public group to an opportunity queue.
c)
Manually share the record with the public group.
d)
Change the opportunity owner to the public group.
35.
Users CANNOT save email templates in the "Unfiled Public Email Templates" folder.
How could a System Administrator allow users to save emails to this folder?
a)
Go to the email templates and manually share each with the Profile of the specific users.
b)
Go to the user record and check the box for Manage Public Templates.
c)
Go to the profile of each user and check the box for Manage Public Templates.
d)
Go to the email templates and manually share each with the specific users.
36.
UC has Public Read/Write Organization-Wide Default Sharing fro Accounts. Company leadership has decided that Marketing should never modify an Account record.
What should the System Administrator do to restrict these users?
a)
Remove Edit access on Accounts from the custom Marketing profile.
b)
Assign a permission set to Marketing users which removes Edit Permission.
c)
Change Organization-Wide Default Sharing to Public Read Only.
d)
Separate the Marketing role hierarchy from the Sales role hierarchy.
37.
Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunity while the Support team has read-only access to these fields.
Where is field-level security controlled for users on these teams?
a)
Role
b)
Public Groups
c)
Profile
d)
Sharing Rules
38.
UC uses Accounts in its Sales process but only some users have access to them. New users required Read access to Accounts. Two of the new users require Edit access as well.
How should an Administrator configure access for the new users?
a)
Create sharing rule for Account View access and another sharin grule for Edit access to specific users.
b)
Create a Permission Set to grant Account Edit access to specific users and modify the Standard User profile.
c)
Create a profile to grant Account Edit access and a Permission Set to restrict Read access to specific users.
d)
Create a profile to grant Account View access and a Permission Set to grant Account Edit access to specific users.
39.
Previous UC sales representatives worked on approximately 200 Accounts with billing addresses in New York. These sales representatives need to retain viewing and editing access to these account for 1-3 months.
How can a System Administrator easily provide View and Edit access to these users for the 200 accounts?
a)
Create a new Profile for these users with criteria based on Billing State equals New york
b)
Create a new Account Sharing Rule for these users with criteria based on Billing State equals New York
c)
Create a new Account Sharing Rule for the Sales Representative Profile with criteria based on Billing State equals New York
d)
Create a new Account folder for these users with criteria based on Billing State equals New York
40.
A user at Universal Containers reports an error message when attempting to log in. The administrator checks the user's login history, but there is no record of the attempted login. What could be the cause of this issue?
a)
The user is attempting to log in outside of the profile login hours
b)
The user is attempting to log in with the wrong password
c)
The user is attempting to log in with the wrong username
d)
The user is attempting to log in outside of the profile IP login range
41.
UC wants to decrease call volume for the support team by creating a self-service community that will host published articles with FAQ information and provide a chat with support reps.
Which two features meet these requirements?
a)
Live Agent.
b)
Knowledge.
c)
SOS.
d)
Content.
42.
UC tracks both customer issues and user issues.
A customer issue can be logged as:
- new
- working
- closed
A user issue can be logged as:
- new
- waiting for reply
- closed
Which features should a system administrator use to track both case types?
a)
Support Processes and Record Types.
b)
Record Types and Page Layouts.
c)
Automated Case Users and Workflows.
d)
Process Builder and Page Layouts.
43.
UC has a Web-to-Case form on its Lightning Customer Community. UC wants to separate Case into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?
a)
Create an Escalation Rule entry for each picklist value and set to zero minutes.
b)
Create Record Type for each picklist value and assign to each product team's profile.
c)
Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue.
d)
Create Assignment Rules based on the picklist values to move Cases to a Queue.
44.
The Service department at Universal Containers want its agents to capture and display different information on Case records based on whether customers are calling in with a complaint, question, or product suggestion. Which three features should the System Administrator use to fulfill this requirement?
Choose 3.
a)
Support processes.
b)
Field-level security.
c)
Record types.
d)
Page layouts.
e)
Permission sets.
45.
What is a capability of Salesforce knowledge?
a)
Knowledge only allows a single article type across all data categories.
b)
Knowledge allows an organization to share articles with partner portal users.
c)
Knowledge uses data categories and roles to make articles visible to specific users.
d)
Knowledge automatically creates a solution for each new article.
46.
UC wants support agents skilled in a particular product line to own cases directly after customers log them from an automated channel.
a)
Case Escalation Rules
b)
Case Team Routing
c)
Workflow Field Update
d)
Assigment Rules
47.
Which statement about Community experts is true?
a)
Community experts can delete inappropriate community content
b)
Community experts can be designated for Salesforce Ideas or Answers
c)
Community experts can manage Salesforce Ideas categories
d)
Community experts are designated by an icon
48.
What is the purpose of the Service Cloud (customer) portal?
a)
To provide Web self-service by exposing Knowledge articles.
b)
To allow customers to log and check the status of cases online
c)
To share support reports and dashboards with high-profile accounts
d)
To allow partners to access contact records for case collaboration.
49.
UC has created a new custom object called Regulations that is a child of the Account object. All users want to view Regulations when viewing Accounts with the Sales Account Page Layout.
How should a Salesforce Administrator provide access to Regulations on the Sales Account Page Layout?
a)
Add a new related list for Regulations to the Sales Account Page Layout.
b)
Add a new custom link for Regulations to the Sales Account Page Layout.
c)
Add a new action for Regulations to the Sales Account Page Layout.
d)
Add a new section for Regulations to the Sales Account Page Layout.
50.
Sales representatives at UC often schedule in person meetings at customer offices. Management wants to track activities for this meeting category to clearly display customer office meetings in the Account, Contact, or Opportunity page layouts, as well as adding this data to reports.
Which method should a System Administrator use to solve this business request?
a)
Add a new value to the Type field on Accounts, Contacts, and Opportunities.
b)
Have the user manually enter the meeting details in the Account comments.
c)
Add a new value to the Type field on Task user for Accounts, Contacts, and Opportunities.
d)
Have the user manually enter the meeting details in the Description field on Accounts, Contact, and Opportunities.
51.
A system administrator at UC created a new account record type. However, sales users are unable to select the new record type when creating new accounts records.
What are two possible reasons for this?
Choose 2.
a)
The record type has NOT been added to the sales user profile.
b)
The record type does NOT have an associated page layout.
c)
The record type has NOT been activated.
d)
The record type has NOT been set as the default record type.
52.
Which three can be modified on standard object fields?
Choose 3 answers
a)
Field type
b)
Default text
c)
Label
d)
Help text
e)
Picklist values
53.
An Administrator needs to create a Sales Process for a new product.
What are three considerations for this process?
Choose 3.
a)
The Record Type's Page Layout is assigned to Users through their Profile assigments.
b)
All Picklist values on the Page Layout must be added to the Master picklist Value List or be active values.
c)
Adding a new value to the Record Type Master Picklist Value List adds the value to all existing Record Type picklist.
d)
The Record Type Name assignment becomes permanent upon Save a new Record Type.
e)
An Opportunity Record Type will need to be created and assigned to the Sales Process.
54.
The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a record.
a)
Lookup relationship
b)
Hierarchical relationship
c)
Formula
d)
Lookup filter
55.
UC is having a quality control problem with one of its product lines.
Which standard object can be used to track the extent of the problem?
a)
Opportunity
b)
Case
c)
Account
d)
Product
56.
What does a page layout allow an administrator to control?
a)
The record types available to each role and profile
b)
The fields users see in reports and list views
c)
The fields users see on detail and edit pages
d)
The business process and related picklist values displayed
57.
Universal Containers is onboarding ten new employees in two week. Which two methods should a System Administrator use to create user records in Salesforce, without activating them? Choose 3.
a)
Create them with the User Import Wizard, and ensure that Active is unchecked.
b)
Click Add Multiple Users, and ensure that Generate New Password and Notify User Immediately are unchecked.
c)
Schedule a Time -Dependent Workflow to create users in two weeks.
d)
Create a .csv file, ensure that IsActive = False, and use the data loader to insert.
58.
An Administrator is creating a new user.
Which two aspects should be considered when creating the username?
Choose 2.
a)
Username is added to the Activate User Log
b)
Username is unique across all Saleforce Orgs.
c)
Username is identical to the User's Email address.
d)
Username is in the format of an Email Address.
59.
A Salesforce Administrator is creating a new user.
What should the Administrator consider when selecting the Username?
a)
It must look like an email address and be unique to the organization.
b)
It must be alphanumeric and unique to the organization.
c)
It must be alphanumeric and be unique across all Salesforce organizations.
d)
It must look like an email address and be unique across all Salesforce organizations.
60.
A System Administrator has set up a new user.
How long does the user have to activate the account before the email link expires by default?
a)
30 days
b)
7 days
c)
5 days
d)
10 days
61.
A time-dependent action is placed in the workflow queue the record is created.
Which two scenarios will cause the action to be removed from the queue?
Choose 2.
a)
When the action is deleted from the workflow queue.
b)
When another record trigger the same workflow rule.
c)
When the record no longer matches the rule criteria.
d)
When a validation rule is triggered for the record.
62.
The VP of Sales is using Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when sales reps move the Opportunity Stage backward in the sales process.
Which feature should the System Administrator use?
a)
Workflow rule.
b)
Big Deal Alert.
c)
Field History Tracking report.
d)
Validation rule.
63.
An opportunity record with a close date of July 30 meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23.
What happens if the opportunity is edited before July 23 and no longer meets the criteria?
a)
The time dependent action will execute on July 30
b)
The time dependent action will execute on July 23
c)
The time dependent action is put on hold
d)
The time dependent action is automatically removed from the queue
64.
Sales reps are supposed to create a record on a child object of Opportunities called Survey Request when an Opportunity is moved to Closed Won. The VP of Sales Operations has indicated that this doesn't always happen or the rep doesn't populate all fields correctly. The system administrator has been asked to remove permissions from Sales to create these records and automate record creation.
Which tool should be used?
a)
Approval
b)
Workflow
c)
Process Builder
d)
Visual Flow
65.
The support team at UC wants to be more proactive about reviewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account's support plan expires.
What should an administrator configure to meet this requirement?
a)
Auto-response rule
b)
Workflow rule
c)
Assignment rule
d)
Escalation rule
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