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IB GURU

Total questions: 16

Worksheet time: 5mins

Name
Class
Date
1.

How many RD (units) we did in PEAK 24?

a)

66.942.238

b)

48.558.909

c)

55.789.000

d)

61.989.860

2.

Total number of Cases in PEAK 2024?

a)

49.564

b)

67.909

c)

54.048

d)

45.897

3.

When did the ROC IB team start operating 24/7?

a)

2022

b)

2024

c)

2023

d)

2025

4.

What type of issue is “No Show” classified as?

a)

Capacity

b)

Routing

c)

Carrier

d)

System

5.

What is the Total Inbound Lead Time (TILT) of 2024 in days?

a)

11.45

b)

8.65

c)

9.52

d)

10.86

6.

What is the % of volume going thorugh a XDOCK facility (units)

a)

60%

b)

71%

c)

89%

d)

50%

7.

Which was the site with least Unloading Delays in 2024 (in % of total apps)?

a)

CDG8

b)

PRG2

c)

MAD4

d)

BHX3

8.

Which KPIs are shared weekly with stakeholders?

a)

TTR, Volume

b)

AHT, CSAT

c)

CTR, NPS

d)

SLA, QA

9.

What is a proactive redirection?

a)

Moved before issue arises

b)

Delayed trailer

c)

Denied trailer

d)

Stow overage

10.

AWS Hotline is used for urgent communication with IB Ops.

a)

TRUE

b)

FALSE

11.

How much impact in term of $$$ cost Loading Bans had in 2024?

a)

37M euro

b)

45M euro

c)

29M euro

d)

31M euro

12.

What does a Non-Sort FC mainly handle?

a)

Groceries

b)

Pet food

c)

TVs and Microwaves

d)

Books

13.

What system shows trailer dwell time?

a)

TMS

b)

LSM

c)

YMS

d)

DWELLTRACK

14.

When does Amazon usually start PEAK season?

a)

October

b)

November

c)

September

d)

December

15.

Which fulfillment type moves inventory between buildings without storing it long-term?

a)

Pantry

b)

Sortable

c)

Cross-dock

d)

XL

16.

What is the most recurrent Quality flag?

a)

Exceptionally High Handling time

b)

Reopen

c)

Subjectline Compliance

d)

Exceptionally high number of touches