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WorksheetsITVAA0 Online Assessment
Total questions: 83
Worksheet time: 42mins
Which one of the following commands is used to display hidden files?
dir /o
dir /a
dir /d
dir /?
Which of the following methods will best help prevent future incidences?
Delete temporary files, cookies and the browser history.
Defragment the hard drive.
Install antivirus software that uses manual updates.
Discuss safer web browsing habits with the customer.
Which one of the following tools sends an invitation by email asking for help?
Remote Desktop Connection
Service call
VNC
Remote Assistance
Which one of the following is the default location for the Windows system files when you are performing a clean installation?
C:\Windows
C:\Windows\System32\Config
C:\Windows\System32
C:\System Files
Which technology should you use for a remote backup solution for music and photos stored on an Android tablet?
iCloud
Google Cloud
Microsoft OneDrive
Local NAS device
Which of the following should you do next when you determine that the laptop should be taken offsite to complete the repair?
Get authorisation from your manager.
Delete proprietary information before leaving the building.
Check corporate policies for guidance.
Remove the HDD and send the computer for repair.
Which one of the following programs could you use as an intermediary to remove all formatting when copying and pasting information from a web page?
CMD
Excel
Notepad
MMC
Which of the following is most likely the cause of the problem when spoolsv.exe is using 95 per cent of system resources?
Windows Update is running.
A virus infection has occurred.
Hyper-Threading has been disabled.
The printing subsystem.
Which one of the following descriptions classifies the protocol IMAP?
A protocol that allows real-time messaging
An email protocol that allows users to selectively download messages
An email protocol that allows users to send but not receive messages
A protocol that authenticates users who are sending email
From which of the following locations could you disable a hardware component on a laptop in Windows OS?
Device Manager
Task Manager
File Explorer
Services console
Which command-line tool in Windows OS finds all of the unsigned drivers in the computer?
Sigverif
Dxdiag
Ping
Msconfig
What is the name of the Windows feature that asks users for confirmation before running certain applications or making system changes?
Security Center; it can be turned off in the Services console window.
User Account Control; it can be turned off under Security in the Control Panel.
Windows Defender Firewall; it can be turned off under System Properties.
User Account Control; it can be turned off under User Accounts in the Control Panel.
Which one of the following should Thulani check first when a Windows user is trying to print a document and gets the error message?
Correct printer driver is installed.
Printer has been added.
Spooler service is running.
Printer has power from the jack.
Which one of the following steps will aid you in further diagnosing the problem when the computer boots in Safe Mode and a driver failed?
Running sigverif
Enabling Boot Logging and then in Safe Mode analysing the ntbtlog.txt file
Disabling Driver Signature Enforcement
Running msconfig
Which one of the following commands is used to fix errors on the system disk?
robocopy
tracert /w
diskpart
chkdsk /F
Which of the following actions should you perform first when troubleshooting a computer that has a web browser issue?
Install anti-malware software.
Update antivirus definitions.
Reboot the computer.
Enable a pop-up blocker.
What is the best location to check for further information about the cause of a crash when a new program is crashing and causing the computer to lock up?
System log
Security log
Application log
Setup log
Which command should be run to bring up a window to disable services from starting on a Windows PC?
SFC
Chkdsk
Msconfig
Gpupdate
In Windows, which of the following folders might be stored in a hidden partition by default?
\Boot
\Windows
\Documents and Settings
\Bootmgr
Which of the following statements best describes the recommended course of action to improve data encryption for a wireless network secured with WEP?
Reconfigure the network to use WPA2.
Use MAC address filtering.
Modify the WEP key every week.
Disable the SSID broadcast.
Which one of the following power-saving modes enables the best power saving, while still allowing the session to be reactivated later?
Standby
Suspend
Hibernate
Shutdown
Which of the following statements best describes the most likely cause of this?
The drive needs to be initialised.
The temporary files need to be deleted.
The drive is fragmented.
When using the command line, a switch __________.
enables the command to work across any operating system
is used in application icons
changes the core behaviour of a command, forcing the command to perform unrelated actions
alters the actions of a command, such as widening or narrowing the function of the command
You are a computer technician for the Gauteng Department of Health. You need to view any application errors that have occurred today. Which one of the following tools should you make use of?
Event Viewer
Local Security Policy
Msconfig
Sfc/scannow
Which one of the following commands can aid you in modifying the startup environment?
Msconfig
Ipconfig
Boot Config Editor
Registry Editor
Which one of the following log files references third-party software error messages?
Security log
System log
Application log
Setuperr.log
Which one of the following provides the lowest level of wireless security protection?
Disable the SSID broadcast.
Use RADIUS.
Use WPA2.
Enable WEP on the wireless access point.
You are a part of the IT department belonging to a multinational company. Users in your department are prompted to provide usernames and passwords to access the IT logging system. Which type of authentication method is being requested in this scenario?
MFA
Single-factor
TACACS+
RADIUS
Which one of the following commands makes a duplicate of a file?
Move
Copy
Dir
Ls
Which one of the following actions will not secure a functioning computer workstation?
Setting a strong password
Changing default usernames
Disabling the guest account
Sanitising the hard drive
Samson receives a call stating that a client's PC is not booting after a recent test of the building's back up gener once the PC is powered on, there is no output display or POST beep codes. Furthermore, after 15 seconds, the system's fans begin running much louder and faster. Which of the following is the most likely issue?
The motherboard was damaged by the power test
The power supply was damaged and is not functional
The hard drive was damaged by the power test
You are asked to create a RAID configuration with four hard drives. You have been given instructions to mirror two drives in Array A and mirror the other two drives in a different array (Array B). Then, both arrays must be stripped. Which RAID level will you use?
RAID 10
RAID 5
RAID 6
RAID 01
David wants to reinstall his operating system but is having trouble booting from a known, good install disc because the PC keeps booting from the hard drive. What could be the best solution to try first?
Make sure that booting from the install disc is not disabled in the BIOS and the optical drive has priority over the hard drive.
Remove his hard drive and connect it to your PC and perform the operating system installation from your PC.
Replace the optical drive with a known good drive and the SATA cable with a known good cable.
Flash the BIOS.
A user has requested a device that could be used for web conferences while away from work. The device will mainly be used for emailing, document reviewing and phone calls. Which of the following mobile devices would a technician most likely recommend?
Phablet
Webcam
Smart camera
Cellphone
Christo is working on a PC that has an Intel Core i5 3GHz CPU and four 240-pin DIMM slots on the motherboard. He adds a second 2GB 240-pin DIMM to the PC, which should bring the total RAM count to 4GB. However, when he turns on the PC, only 2GB of RAM show up during the RAM count. Which of the following is most likely the problem?
Christo failed to seat the RAM properly.
Christo put a 168-pin SDRAM DIMM in a DDR 3 slot.
The CPU cannot handle 2GB of RAM.
The motherboard can use only one RAM slot at a time.
A technician replaces a computer's NIC with a wireless card. The user wants to keep the NIC and use it later on. Which of the following should the technician use to preserve the NIC?
Anti-static bag
Sealable plastic bag
ESD mat
ESD wrist strap
After trying to run virtualisation software, you realise that the BIOS does not support virtualisation. What should you try first?
Flash the BIOS
Upgrade the CPU
Upgrade the motherboard
Replace the CMOS battery
Which of the following is a valid IPv6 address?
FC00:76::4234:BF:F5
FC00:0:0:76:0:0:042A:B95F:77F5
FC00::0157:03CE::A47:52A2
FC00:0000:1200:2076:0000:42A4:C95G:F523
A technician needs to replace a computer's hard drive. Which of the following should the technician do first?
Disconnect the power to the PC
Self-ground on the computer case
Remove the RAM
Remove network connections
When a user's computer boots, a message shows that reads "Alert! Cover previously removed". Which of the following was configured in the BIOS to cause this alert?
Intrusion Detection
Hacker Detection
Hard Drive Detection
Threat Detection
What key combination will you use to open Task Manager in Windows?
Ctrl + Shift + Esc
Ctrl + Alt + Esc
Ctrl + Alt + T
Alt + Tab + T
A customer has asked for the ability to operate dual digital monitors. Which of the following is the best solution for accomplishing this?
Install a video card with multiple DVI ports
Update the video drivers to allow multiple monitors
Add an adaptor to the on-board VGA port
Disable the video adaptor and then enable it after a few minutes
You have four 500GB hard drives that you used to implement a RAID 5 configuration. What will your total useable storage space be?
1.5TB
1TB
2TB
500GB
Dave wants to remove a flash drive from his Windows PC. He will use the flash drive on his PC again sometime in the future. What should he do?
Use the Safely Remove Hardware icon before removing the drive.
Nothing, just unplug it.
Use the Uninstall option in Device Manager before removing the drive.
Disable the USB Port in CMOS Setup and then unplug the drive.
What does the laser in a laser printer do?
It creates an image of the page on the drum.
It charges the paper so it will attract toner.
It cleans the drum before a page is printed.
It heats up the toner so it sticks to the page.
Which of the following represents a wiring standard for connectors of twisted pair cables?
T568A
Fibre
CAT 5
IEEE1394
What type of ports and connectors are shown in the figure?
FireWire
Serial
USB
Ethernet
What does the figure indicate?
The system has a single eight-core CPU and the OS views it as eight separate physical CPUs.
The system has eight physical CPUs with Hyper-Threading enabled and the OS views it as such.
The system has a single dual-core CPU and the OS views it as two separate physical CPUs with Hyper-Threading enabled.
The system has four physical CPUs with symmetric multiprocessing.
Which of the following would be the most important factor to consider when building a virtualisation workstation?
Maximum RAM and CPU cores
Dual monitor support
Compact form factor
High-end on-board graphics card
What type of ports and connectors are shown in the figure?
Thunderbolt
FireWire
Serial
USB
Ethernet
What is the function of the USB Type B connector?
Plugging into the device
As an alternative for Type A
As a newer replacement for the Type A connector
What level of RAID is illustrated in the figure? A, B and C represent data.
RAID 1
RAID 0
RAID 5
RAID 4
A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD and a test page runs successfully. When a document containing tables and graphics is printed, it comes out with partial graphics and misaligned tables. Which of the following should the technician do next?
Reinstall the printer with the driver CD that came with the printer
Install the closest match of drivers for that printer from Windows
Research th
What should the technician do next?
Reinstall the printer with the driver CD that came with the printer
Install the closest match of drivers for that printer from Windows
Research the issue on the Internet
What component plugs into the ports shown in the figure?
SATA hard drive
IDE hard drive
USB hard drive
HDMI expansion card
What is the function of the POST program?
Tests to see if all the basic hardware is working properly.
Tests to see if the operating system is working properly.
Tests to make sure the computer is secure.
All of the options mentioned.
How many beeps will most computers make when POST has successfully completed?
One short beep
One long beep
Three short beeps
Two long beeps
Choose the best procedure for replacing a faulty video card in a computer.
Uninstall drivers, put on the anti-ESD strap, remove the cover, remove all cables, remove the video card and install the new video card.
Uninstall drivers, remove the cover, remove all cables, put on the anti-ESD strap, remove the video card, remove the video RAM and install the new video card.
Remove the cover, remove all cables, remove the system memory, remove the video card and install the new video card.
Put on the anti-ESD strap, uninstall drivers, remove the motherboard, remove the system memory and the CPU, remove the video card and install the new video card.
At which stage of the laser printing process is the image placed onto the drum?
Writing or exposing
Charging or conditioning
Image development
Processing
You install a SATA hard drive on a new motherboard and then turn on the PC for the first time. You access CMOS Setup and see that the drive is not recognised. What do you do next?
Turn off the PC, open the case and verify that the data and power cables are connected properly.
Turn off the PC, open the case and verify that the hard drive SATA jumper on the motherboard has not become loose.
Verify that BIOS auto-detection is enabled.
Reboot the PC and enter CMOS Setup again and flash the BIOS to force it to recognise the drive.
You are troubleshooting a motherboard and discover that the video port no longer works. What is the best and least expensive solution to this problem?
Disable the video port and install a video card in an expansion slot.
Replace the motherboard.
Return the motherboard to the factory for repair.
Buy and install a port replicator and connect it to the computer.
Which of the following IP addresses can be pinged from the Internet?
68.14.26.7
192.168.20.150
10.0.0.1
172.16.2.1
Which of the following characteristics is generally found on a docking station that port replicators do not offer?
Docks have independent hardware that replicators lack
Replicators usually have more USB ports than docks
Docks generally do not require a separate power source to operate
Replicators have additional NICs that docks lack
What is a common symptom of a bad network cable?
No link light
Rapidly blinking link light
Solid link light
Steady blinking link light
How can you tell on which side of an 80-wire PATA ribbon cable pin 1 is?
A colour-coded stripe on one side of the cable indicates that pin 1 is on that same side.
There is a triangle on the side of the connector which indicates pin 1.
Pin 1 is written on the side of the connector.
There is no pin 1. The cable can be inserted in any way.
Your manager asks you to remove a faulty fan from a computer case and you need to install a new case fan that has just arrived. Where should you connect the fan power connection?
Motherboard
AC wall outlet
P1 power supply connector
Front panel power header
A company would like to connect multiple departments into one network operations centre (NOC), yet provide each department with autonomy from one another and enable them to share their high-speed Internet connection. Which of the following devices would best enable the NOC to accomplish this?
Switch
Hub
Repeater
Bridge
Out of the following options, what is the best group of configurations for a home theatre PC?
Dual core CPU, 6GB RAM, 250 W HTPC-type PSU, TV tuner, 250GB SSD.
Dual core CPU, 6GB RAM, 500 W HTPC-type PSU, Windows 10 64-bit, no hard drive, liquid cooling.
Pentium IV CPU, 2GB RAM, 250 W HTPC-type PSU, TV tuner, 250GB SATA.
Quad core CPU, 16GB RAM, 1000 W Full ATX, virtualisation software, 1TB SATA, RAID array.
Out of the following options, what is the best group of configurations for a gaming PC?
Quad core CPU, 16GB RAM, 800 W Full ATX PSU, liquid cooling, 1TB SATA.
Dual core CPU, 4GB RAM, 500 W ATX PSU, Windows 10 64-bit, 1TB SATA.
Dual core CPU, 2GB RAM, 800 W Full ATX, TV tuner, dual NICs, no hard drive.
Quad core CPU, 16GB RAM, 250 W Micro-ATX, liquid cooling, 250GB SATA, RAID array.
A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which of the following is an important consideration when disposing of CRT monitors?
The materials within the cathode-ray tube are harmful
The glass of the tube can easily break and cause injuries
The rays of the cathode-ray tube can cause blindness
CRT monitors are heavier than LCD monitors
You are building a PC for a customer. After installing the motherboard and various other components, it is now time to add two identical DDR3 DIMMs to the Intel dual-channel motherboard. You want the system to use dual-channel functionality. Where would you insert the modules?
Two identical-coloured slots
Two different-coloured slots
Separate banks
Slots 50 and 54
Marian, a user, requests that a new printer be installed for her SOHO environment. Marian wants to be able to print to the device from any location within the SOHO. Which of the following should be used?
802.11
Serial
Bluetooth
Infrared (IR)
A senior technician wants you to configure the page file. What is a page file?
It is the hard drive space used as an extension of RAM.
It is an extra RAM chip that is located on the motherboard for temporary storage.
It is an area of RAM that is used as extra hard drive space.
It is a part of RAM where the operating system is stored for faster access to important files.
What is the name of the connector shown in the diagram below?
Lightning
Thunderbolt
Micro USB
HDMI
Which of the following cards would utilise a 4G signal to provide Internet access?
Cellular cards
Wi-Fi cards
Sound cards
USB cards
A technician just finished replacing a laptop screen and upon first boot notices that the screen provides a very faint but darkened image, which cannot be adjusted. Which of the following was most likely left unplugged after replacement?
Inverter
CMOS Battery
DC Cord
Mini PCI Card
A junior technician has been asked to install two IDE drives on an older computer using a single cable-select IDE cable. He does not know where to plug in each connector and has asked you for help. What colour would the master drive connector be on a typical cable-select cable?
Black
Blue
Green
Red
Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly?
Inkjet
Laser
Thermal
Impact
What device would you use to test cable continuity?
Multimeter
Surge suppressor
Power strip
Power supply tester
What do CAD/CAM workstations require most?
Powerful CPU and RAM
Liquid cooling and RAM
TV tuner and silent hard drive
Quality monitor and surround-sound card
You want to extend a network from an office building to the warehouse that is 30 metres away using a network cable. Several fluorescent lights and large electric motors are situated next to the cable path where you want to extend the network. What type of cable would be best for this environment? Select the best answer.
Fibre-optic
Unshielded twisted-pair
Coaxial
Shielded twisted-pair
A customer wants you to build a powerful server for her. You have created a list of specifications for the server and now you are tasked with explaining what the components on the list mean. Which of the following best describes a quad-core processor?
A single CPU package with four cores
A single package with four unique physical processors
A single CPU package with four levels of cache built on die
A package with two dual-core physical processors
A technician needs to install a projector into a conference room with several windows. Which of the following should the technician consider so that the displayed image is always visible?
Lumens
Anti-glare filter
Bulb life
Resolution
