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Business Planning and Goals 2

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Which of the following best explains how the SMART framework supports strategic goals in multinational corporations?

a)

It makes operational processes more expensive

b)

It turns vague aspirations into clear, actionable objectives

c)

It eliminates the need for planning altogether

d)

It replaces tactical goals with strategic ones

2.

Tactical goals act as a bridge between ________ goals and ________ goals, ensuring alignment between medium-term strategy and day-to-day operations.

a)

Strategic

b)

Operational

3.

The goal “Improve customer satisfaction by 20% in 6 months” fails which SMART criteria the most?

a)

Measurable

b)

Achievable

c)

Specific

d)

Time-bound

4.

The absence of a (a)   element in goal setting can lead to delays, lack of accountability, and inefficient resource allocation.

5.

Which scenario best illustrates the idea that “Planning is the process, and goal setting is the content”?

a)

A company sets a goal but does not plan how to achieve it

b)

A business conducts market research without setting any goals

c)

A business sets a goal to open 3 branches and creates a step-by-step plan to do so

d)

A company revises its mission statement but has no operational roadmap

6.

Which of the following best distinguishes a goal from an objective in business planning?

a)

A goal is time-bound, while an objective is broad and long-term

b)

A goal is specific and measurable, while an objective is aspirational

c)

A goal is a broad long-term achievement, while an objective is a SMART, actionable step

d)

Goals are short-term plans, while objectives focus on customer satisfaction

7.

The statement “Launch in Ghana, Nigeria, Kenya within 18 months” is an example of a(n) (a)   , because it is specific, time-bound, and supports a broader goal.

8.

Which of the following is NOT typically part of strategic planning?

a)

Vision alignment

b)

Setting priorities

c)

Conducting employee evaluations

d)

Allocating resources

9.

A (a)   is a long-term plan of action designed to achieve a major or overall aim in business.

10.

How does a TOWS matrix build upon a SWOT analysis in strategic planning?

a)

By removing weaknesses from the business plan

b)

By turning SWOT insights into actionable strategies

c)

By replacing the SWOT framework with financial forecasting

d)

By ranking company departments in order of strength

11.

A (a)   provides a visual layout of where products or brands stand in a market based on variables like price, quality, or features, helping businesses identify gaps and opportunities.

12.

Which component of market analysis focuses on identifying distinct groups of consumers based on characteristics such as age, income, or behavior?

a)

Competitor overview

b)

Market mapping

c)

Customer segmentation

d)

Trend reporting

13.

Which of the following best describes the primary purpose of market analysis?

a)

To calculate financial statements

b)

To understand market size, trends, customer needs, and competition

c)

To develop internal HR strategies

d)

To prepare production schedules

14.

(a)   is a market analysis tool that uses fictional profiles to represent typical customers, helping businesses tailor their products and marketing strategies.

15.

What is the function of competitor benchmarking in market analysis?

a)

Estimating tax rates for new markets

b)

Tracking employee productivity

c)

Comparing business performance against competitors to identify improvement areas

d)

Developing customer surveys for HR purposes