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WorksheetsKUIZ STRATEGI PROSES
Total questions: 72
Worksheet time: 36mins
What is the main focus of process strategy?
To transform inputs into outputs
To improve employee satisfaction
To increase sales
To reduce costs
Which of the following is NOT a type of process strategy?
Repetitive Focus
Product Focus
Process Focus
Market Focus
Apakah yang dimaksudkan dengan istilah 'penyesuaian massa'?
Mengurangkan kos pengeluaran
Fokus semata-mata pada kualiti produk
Menggabungkan fleksibiliti dan personalisasi dalam pengeluaran massa
Menghasilkan produk standard
Strategi manakah yang dicirikan oleh volume tinggi dan variasi rendah?
Fokus Produk
Fokus Repetitif
Penyesuaian Massa
Fokus Proses
Apakah ciri utama strategi 'Fokus Proses'?
Penggunaan peralatan yang tinggi
Peralatan tujuan umum
Output yang standard
Tenaga kerja yang rendah kemahiran
Dalam jenis strategi manakah produk biasanya disesuaikan berdasarkan spesifikasi pelanggan?
Penyesuaian Massa
Fokus Proses
Fokus Produk
Fokus Berulang
Apakah tujuan utama reka bentuk proses?
Untuk meningkatkan kepuasan pelanggan
Untuk memaksimumkan kecekapan dan keberkesanan
Untuk mengurangkan kos operasi
Untuk meningkatkan produktiviti pekerja
Alat manakah yang digunakan untuk mewakili langkah-langkah dalam suatu proses secara visual?
Carta Alir
Pemetaan Aliran Nilai
Peta Perkhidmatan
Pemetaan Masa-Fungsi
What does 'Value Stream Mapping' focus on?
Employee performance
The entire supply chain including suppliers
Only the production process
Customer feedback
Which of the following is a characteristic of the 'Repetitive Focus' strategy?
Assembly line production
Low efficiency
Custom products
High flexibility
Apakah tujuan 'Service Blueprint'?
Untuk menganalisis kos pengeluaran
Untuk memetakan interaksi antara penyedia perkhidmatan dan pelanggan
Untuk merancang strategi pemasaran
Untuk menggariskan aspek kewangan perkhidmatan
Which of the following is a technique for improving service productivity?
Integration
Standardization
Separation
Diversification
Apakah ciri utama strategi 'Fokus Produk'?
Penyesuaian tinggi
Peralatan khusus
Kos tetap rendah
Pelbagai produk yang tinggi
Which of the following describes 'Process Control'?
A system for controlling production processes
A method for managing employee performance
A technique for customer service
A strategy for marketing products
Apakah kelebihan utama menggunakan teknologi dalam operasi?
Kos buruh yang meningkat
Kecekapan dan produktiviti yang meningkat
Kualiti produk yang menurun
Perolehan pekerja yang lebih tinggi
Which of the following is an example of 'Hard Technology'?
Training programs
Software applications
Robots
Customer service systems
What does 'Automatic Guided Vehicles' (AGV) do?
Controls production schedules
Automates customer service
Moves materials within a facility
Tracks employee performance
Apakah fokus utama 'Reka Bentuk Proses Perkhidmatan'?
Untuk meningkatkan kualiti produk
Untuk menguruskan komponen manusia dan material untuk penyampaian perkhidmatan
Untuk mengurangkan kos
Untuk meningkatkan bahagian pasaran
Yang manakah antara berikut BUKAN ciri-ciri 'Pembuatan Massa Tersuai'?
Pengeluaran standard
Pelbagai produk yang tinggi
Produk yang diperibadikan
Kuantiti produk yang besar
Apakah tujuan 'Pemetaan Fungsi Masa'?
Untuk menganalisis prestasi kewangan
Untuk menjejaki produktiviti pekerja
Untuk merancang strategi pemasaran
Untuk mengenal pasti pembaziran dalam proses
Strategi manakah yang paling sesuai untuk menghasilkan produk yang disesuaikan dalam kuantiti kecil?
Fokus Proses
Fokus Produk
Penyesuaian Massa
Fokus Berulang
Apakah alat biasa yang digunakan untuk analisis proses?
Rajah Aliran
Analisis Pasaran
Laporan Kewangan
Survei Pekerja
Strategi manakah yang dicirikan oleh volume tinggi dan variasi rendah?
Fokus Proses
Fokus Berulang
Fokus Produk
Penyesuaian Massa
Apakah matlamat utama strategi proses?
Untuk meningkatkan kepelbagaian produk
Untuk mencapai kelebihan kompetitif
Untuk mengurangkan masa pengeluaran
Untuk meningkatkan kepuasan pekerja
Which of the following is a characteristic of 'Service Factory'?
High interaction with customers
Low labor intensity
High customization
High product variety
Apakah peranan 'Analisis Proses'?
Untuk merancang strategi pemasaran
Untuk menilai prestasi pekerja
Untuk mengurus hubungan pelanggan
Untuk menilai kecekapan proses pengeluaran
Which of the following is a benefit of using robots in manufacturing?
Reduced efficiency
Consistency in production
Increased labor costs
Higher error rates
What does 'Service Productivity' refer to?
The cost of service delivery
The number of customers served
The quality of service provided
The amount of service delivered per employee
Which of the following is a key consideration in service design?
Employee training
Customer interaction
Cost reduction
Market competition
Apakah fokus utama strategi 'Fokus Proses'?
Untuk menyesuaikan produk berdasarkan keperluan pelanggan
Untuk mengurangkan kos operasi
Untuk memperkemas proses pengeluaran
Untuk menghasilkan jumlah produk yang tinggi dan standard
Which of the following is a characteristic of 'Repetitive Focus' strategy?
High variety of products
Assembly line production
Low efficiency
High customization
Apakah tujuan utama 'KPI' dalam pengurusan operasi?
Untuk menganalisis trend pasaran
Untuk mengukur prestasi terhadap objektif
Untuk mereka bentuk produk baru
Untuk menjejak kepuasan pekerja
Which of the following describes 'Service Shop'?
Low labor intensity and low customer interaction
Low labor intensity and high customer interaction
High labor intensity and low customer interaction
High labor intensity and high customer interaction
Apakah kelebihan utama 'Pengilangan Bersepadu Komputer' (CIM)?
Kos pengeluaran yang lebih tinggi
Kualiti produk yang berkurang
Tenaga kerja manual yang meningkat
Proses automatik dan pertukaran maklumat
Which of the following is a characteristic of 'Mass Customization'?
Low production costs
Flexibility and personalization
High volume and low variety
Standardized production
Apakah tujuan utama 'Reka Bentuk Proses Perkhidmatan'?
Untuk meningkatkan bahagian pasaran
Untuk menguruskan komponen manusia dan material untuk penyampaian perkhidmatan
Untuk meningkatkan kualiti produk
Untuk mengurangkan kos
Which of the following is a technique for improving service productivity?
Standardization
Diversification
Integration
Separation
Apakah ciri utama strategi 'Fokus Produk'?
Pelbagai produk yang tinggi
Peralatan khusus
Kos tetap yang rendah
Penyesuaian yang tinggi
Which of the following describes 'Process Control'?
A method for managing employee performance
A system for controlling production processes
A strategy for marketing products
A technique for customer service
Apakah kelebihan utama menggunakan teknologi dalam operasi?
Kos buruh yang meningkat
Kecekapan dan produktiviti yang meningkat
Kualiti produk yang menurun
Perolehan pekerja yang lebih tinggi
Which of the following is an example of 'Hard Technology'?
Software applications
Robots
Customer service systems
Training programs
Apakah yang dilakukan oleh 'Kenderaan Panduan Automatik' (AGV)?
Mengawal jadual pengeluaran
Automatikkan perkhidmatan pelanggan
Memindahkan bahan dalam sebuah fasiliti
Mengesan prestasi pekerja
Apakah fokus utama 'Reka Bentuk Proses Perkhidmatan'?
Untuk meningkatkan kualiti produk
Untuk menguruskan komponen manusia dan material untuk penyampaian perkhidmatan
Untuk meningkatkan bahagian pasaran
Untuk mengurangkan kos
Yang manakah antara berikut BUKAN ciri-ciri 'Pembuatan Massa Tersuai'?
Kuantiti produk yang besar
Pelbagai jenis produk yang tinggi
Pengeluaran yang standard
Produk yang diperibadikan
Apakah tujuan 'Pemetaan Fungsi Masa'?
Untuk menganalisis prestasi kewangan
Untuk mengenal pasti pembaziran dalam proses
Untuk menjejak produktiviti pekerja
Untuk merancang strategi pemasaran
Strategi manakah yang paling sesuai untuk menghasilkan produk yang disesuaikan dalam kuantiti kecil?
Fokus Produk
Fokus Proses
Penyesuaian Massa
Fokus Berulang
Apakah alat biasa yang digunakan untuk analisis proses?
Carta Aliran
Analisis Pasaran
Survei Pekerja
Laporan Kewangan
Strategi manakah yang dicirikan oleh volume tinggi dan variasi rendah?
Fokus Produk
Fokus Proses
Fokus Berulang
Penyesuaian Massa
Apakah matlamat utama strategi proses?
Untuk meningkatkan kepelbagaian produk
Untuk mengurangkan masa pengeluaran
Untuk mencapai kelebihan kompetitif
Untuk meningkatkan kepuasan pekerja
Which of the following is a characteristic of 'Service Factory'?
High product variety
Low labor intensity
High customization
High interaction with customers
What is the role of 'Process Analysis'?
To manage customer relationships
To design marketing strategies
To assess the efficiency of production processes
To evaluate employee performance
Which of the following is a benefit of using robots in manufacturing?
Consistency in production
Higher error rates
Increased labor costs
Reduced efficiency
What does 'Service Productivity' refer to?
The amount of service delivered per employee
The quality of service provided
The number of customers served
The cost of service delivery
Which of the following is a key consideration in service design?
Cost reduction
Customer interaction
Employee training
Market competition
What is the primary focus of 'Process Focus' strategy?
To produce high volumes of standardized products
To customize products based on customer needs
To reduce operational costs
To streamline production processes
Which of the following is a characteristic of 'Repetitive Focus' strategy?
High variety of products
High customization
Low efficiency
Assembly line production
What is the main purpose of 'KPI' in operations management?
To analyze market trends
To track employee satisfaction
To design new products
To measure performance against objectives
Which of the following describes 'Service Shop'?
High labor intensity and high customer interaction
Low labor intensity and low customer interaction
High labor intensity and low customer interaction
Low labor intensity and high customer interaction
What is the main advantage of 'Computer-Integrated Manufacturing' (CIM)?
Higher production costs
Increased manual labor
Automated processes and information exchange
Reduced product quality
Which of the following is a characteristic of 'Mass Customization'?
Low production costs
Flexibility and personalization
High volume and low variety
Standardized production
What is the primary goal of 'Service Process Design'?
To enhance product quality
To manage human and material components for service delivery
To increase market share
To reduce costs
Which of the following is a technique for improving service productivity?
Separation
Integration
Standardization
Diversification
What is a key feature of 'Product Focus' strategy?
High customization
Specialized equipment
Low fixed costs
High variety of products
Which of the following describes 'Process Control'?
A method for managing employee performance
A technique for customer service
A system for controlling production processes
A strategy for marketing products
What is the main advantage of using technology in operations?
Higher employee turnover
Improved efficiency and productivity
Increased labor costs
Reduced product quality
Which of the following is an example of 'Hard Technology'?
Robots
Customer service systems
Software applications
Training programs
What does 'Automatic Guided Vehicles' (AGV) do?
Automates customer service
Controls production schedules
Moves materials within a facility
Tracks employee performance
What is the primary focus of 'Service Process Design'?
To reduce costs
To manage human and material components for service delivery
To increase market share
To enhance product quality
Which of the following is NOT a characteristic of 'Mass Customization'?
High variety of products
Large quantities of products
Standardized production
Personalized products
What is the purpose of 'Time-Function Mapping'?
To design marketing strategies
To track employee productivity
To identify waste in processes
To analyze financial performance
Which strategy is best suited for producing customized products in small quantities?
Product Focus
Mass Customization
Repetitive Focus
Process Focus
What is a common tool used for process analysis?
Flow Chart
Market Analysis
Employee Survey
Financial Report
