WorksheetsTrivia on the book Crucial Conversations
Total questions: 15
Worksheet time: 15mins
What are the three conditions that make a conversation "crucial"?
Conflict, anger, and silence
High stakes, opposing opinions, strong emotions
Trust, honesty, and clarity
Urgency, conflict, and frustration
When a conversation becomes crucial, what do most people tend to do?
Listen attentively
Communicate even more effectively
Go silent or get violent
Walk away calmly
What is the key goal in a crucial conversation?
To be right
To win the argument
To stay in dialogue
To keep things lighthearted
What does "Start with Heart" mean?
Begin with a compliment
Focus on what you really want
Use emotional appeals
Be overly empathetic
According to the book, what is the biggest barrier to healthy communication?
Our own emotions and stories
Poor listening
Time pressure
Lack of information
What does the acronym STATE stand for?
Stop, Talk, Ask, Tell, Empathize
Share, Talk, Argue, Test, Explain
Set goals, Tell truth, Ask questions, Test ideas, Evaluate outcomes
Share your facts, Tell your story, Ask for others' paths, Talk tentatively, Encourage testing
Which of the following is the best way to share a tough opinion?
Lay down the law
Be blunt and direct
Share facts first, then your story
Use sarcasm to lighten the mood
What is "Silence" behavior in crucial conversations?
Avoiding the topic or withdrawing emotionally
Interrupting others
Using passive-aggressive language
Speaking calmly and clearly
What is a "Violence" behavior in crucial conversations?
Physical aggression
Forcing your opinion or controlling the dialogue
Getting quiet
Asking too many questions
How do you help someone feel safe in a crucial coversation?
Argue with them
Use humor
Keep the conversation short
Apologize and establish mutual purpose
What is the "Pool of Shared Meaning"?
A brainstorming tool
A way to tally opinions
The total amount of information and perspectives everyone shares in a conversation
A database of past conversations
True of False: Emotions just happen and cannot be controlled
True
False
What is the difference between facts and stories in a crucial conversation?
Facts are boring, stories are interesting
Facts are what happened, stories are the meaning we assign to them
Stories are always more accurate
There is no difference
What should you do if others in a conversation don't feel safe?
Push through anyway
Leave and try later
Ask more questions
Step out of the content and restore safety
What is a good first step when emotions are high in a conversation?
Get louder to make your point
Pause and ask yourself, "what do I really want?"
Bring in a third party
Shut down the conversation
