WorksheetsOmni Intent/Task
Total questions: 10
Worksheet time: 7mins
Which OMNI intent is used to view medical claims?
Pharmacy Claims Inquiry
Material Request
Member Rewards
Claims Inquiry
Which OMNI intent is used to update a member’s email address?
Update member demographics
Log View Status
Update Member Preferences
Update PCP
Which OMNI intent is used to view a member’s wellness activities?
Gaps in Care
Coordination of Benefits
Log View Status
Hot Topics/FAQ
Which OMNI intent is used to find a provider?
Update member demographics
Provider Search Inquiry
Care Management
Language services
Which OMNI intent is used to file a grievance or appeal for a member?
Update member demographics
Gaps in Care
Issues
Update Member Preferences
Which OMNI intent is used to change a member’s primary care physician?
Update Member Preferences
Provider Search Inquiry
Update member demographics
Update PCP
Which OMNI intent is used to request a Care Manager for a member?
Benefits & Eligibility
Update Member Preferences
Log View Status
Care Management
Which OMNI intent is used to request an ID Card?
Benefits & Eligibility
Update Member Preferences
Log View Status
Materials Request
Which among the choices is NOT a verification Identifier
First & Last Name
Date of Birth
Member ID number
Social Security Number
How long is a verbal authorization valid?
3 Business days
7 Business Days
7 Calendar Days
1 Calendar Day
