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MGT340 QUIZ PAST YEAR

Total questions: 47

Worksheet time: 24mins

Name
Class
Date
1.

Theory Y assumes that people inherently ________.

a)

want to belong more than anything else

b)

work to satisfy hygiene factors

c)

want to work and can exercise self-direction

d)

avoid responsibility and need to be closely controlled

2.

According to Herzberg, when ________ are adequate, people won't be dissatisfied, but they also will not be satisfied.

a)

affiliation needs

b)

achievement needs

c)

hygiene factors

d)

power needs

3.

Which of the following suggests that there is a desire for friendly and close interpersonal relationships at work?

a)

need for power

b)

need for achievement

c)

need for fulfillment

d)

need for affiliation

4.

People will do better when they get ________ because it helps identify discrepancies between what they have done and what they want to do.

a)

input

b)

equity

c)

goals

d)

feedback

5.

Goal setting is more effective in cultures located in ________.

a)

Europe

b)

Asia

c)

North America

d)

South America

6.

According to reinforcement theory, rewards are effective if they ________ a desired behavior.

a)

follow

b)

coincide with

c)

decrease

d)

precede

7.

Behavior that is not rewarded, or is punished, is ________.

a)

extinguished

b)

less likely to be repeated

c)

not high on a list of priorities

d)

unstructured

8.

The job characteristics model provides guidance to managers concerning ________.

a)

job design

b)

pay satisfaction

c)

employee selection

d)

collective bargaining

9.

The importance that an individual places on a potential outcome or reward that can be achieved on the job is known as ________.

a)

valence or attractiveness of reward

b)

operant learning opportunity

c)

goal-setting behavior

d)

effort performance linkage or expectancy

10.

What seems important to almost all workers, regardless of their national culture?

a)

the need for self-actualization

b)

the need to achieve

c)

the desire for interesting work

d)

the desire for equity

11.

To maximize motivation among today's diverse workforce, managers need to think in terms of ________.

a)

needs

b)

consistency

c)

flexibility

d)

wants

12.

What type of job scheduling option would allow two different employees to share one 40-hour-a-week systems analyst position?

a)

telecommuting

b)

flextime

c)

job sharing

d)

compressed workweek

13.

How would a manager motivate low-skilled, minimum-wage employees?

a)

provide the opportunity for training

b)

offer more pay for high levels of performance

c)

use employee recognition programs

d)

provide the opportunity for full-time employment

14.

________ is a motivational approach in which an organization's financial statements are opened to and shared with all employees.

a)

Pay-for-performance

b)

Equity theory

c)

Open-book management

d)

Expectancy theory

15.

Which of the following is not a suggestion for motivating employees?

a)

make goals very difficult to achieve

b)

match people to jobs

c)

recognize individual differences

d)

individualize rewards

16.

Compensation plans that pay employees based on the basis of their contribution to the effectiveness of the organization are referred to as ________.

a)

equity theory

b)

pay-for-performance programs

c)

stock options

d)

expectancy theory

17.

Leadership is ________.

a)

a group that achieves goals

b)

directing a group towards the achievement of goals

c)

the function of influencing a group towards the achievement of goals

d)

the process of influencing a group toward the achievement of goals

18.

The ________ style of leadership describes a leader who tends to involve employees in decision making, delegate authority, encourage participation in deciding work methods and goals, and use feedback as an opportunity for coaching employees.

a)

autocratic

b)

democratic

c)

cultural

d)

laissez-faire

19.

Fiedler assumed a person's leadership style was ________.

a)

dimensional

b)

fixed

c)

relative

d)

contingent

20.

The ________ theory is a contingency theory that focuses on followers' readiness.

a)

active leadership

b)

situational leadership

c)

passive leadership

d)

consideration leadership

21.

According to path-goal theory, a leader who lets subordinates know what's expected of them, schedules work to be done, and gives specific guidance as to how to accomplish tasks is termed ________.

a)

supportive

b)

directive

c)

participative

d)

achievement oriented

22.

What leadership model is associated with Vroom and Yetton?

a)

leader participation model

b)

situational leadership theory

c)

contingency leadership theory

d)

path-goal model

23.

In ________, employees work fewer days, but more hours per day.

a)

a job characteristics model

b)

flexible work hours

c)

a reorganization

d)

a compressed workweek

24.

A leader, such as Bill Gates of Microsoft, who can inspire followers above their own self-interests and can have a profound effect on their performance, is known as a(n) ________.

a)

directive leader

b)

transactional leader

c)

informational leader

d)

transformational leader

25.

The most dominant component of credibility is ________.

a)

expertise

b)

authority

c)

honesty

d)

status

26.

________ is the power that rests on the leader's ability to punish or control.

a)

Coercive power

b)

Expert power

c)

Referent power

d)

Reward power

27.

Your firm's attorney has ________ power when giving legal advice.

a)

expert

b)

coercive

c)

status

d)

legitimate

28.

Jill has arranged for the bonus system to be changed so that the bonus for meeting sales quotas is much higher than it has ever been before. Jill has altered the

a)

instrumentality.

b)

expectancy.

c)

valence.

d)

performance-reward linkage.

e)

effort-performance linkage.

29.

According to reinforcement theory, an individual would behave in a desired manner if which of the following occurred?

a)

Nothing happened when they acted appropriately.

b)

They are punished for doing the wrong behavior.

c)

They set specific, difficult goals to achieve.

d)

They are immediately rewarded, such as a monthly bonus.

e)

Their inner drives create the necessary tension level.

30.

Which of the following is not an input according to equity theory?

a)

Effort

b)

Experience

c)

Pay level

d)

Education

e)

Job tenure

31.

Marty was going to ask people to horizontally increase their jobs, also known as

a)

job enlargement.

b)

job scope.

c)

job enrichment.

d)

job design.

e)

job depth.

32.

The vertical expansion of employees’ jobs, or _____, was also suggested by Marty.

a)

job enlargement

b)

job scope

c)

job enrichment

d)

job design

e)

job depth

33.

The vice president’ major base of power seems to be:

a)

reward.

b)

coercive.

c)

referent.

d)

expert.

e)

legitimate.

34.

Contingency leadership theories focus on what issue that was missing from previous theories of leadership?

a)

employee consideration

b)

leader preferences

c)

situations

d)

leader behaviors

e)

traits

35.

Brooke is a manager of the night shift in a nursing home. She has been reading information about House’s path-goal theory and would like to apply that information. She believes that being a participative leader would be most effective approach, given the characteristics of her subordinates and situation. What could she do to become a participative leader?

a)

Let subordinates know what’s expected of them, schedule work to be done, and give specific guidance as to how to accomplish tasks.

b)

Be friendly and show concern for the needs of subordinates.

c)

Consult with subordinates and use their suggestions before making a decision.

d)

Set challenging goals and expect subordinates to perform at their highest level.

e)

Be more concerned with getting the work done.

36.

Reinforcement theorists believe that behavior results from which of the following:

a)

external consequences

b)

internal personality traits, such as need for achievement

c)

setting high goals

d)

intrinsic satisfiers

e)

hygiene factors

37.

A common behavior that is typically studied in organizational behavior is ________.

a)

pay satisfaction

b)

risk taking

c)

individualism

d)

job satisfaction

38.

The three components that make up an attitude are ________.

a)

cognitive, affective, and behavioral

b)

intention, opinion, and environment

c)

knowledge, opinion, and individual history

d)

traits, behavioral, and emotional

39.

The degree to which an employee identifies with a particular organization and its goals and wishes to maintain its membership in the organization is the employees' ________.

a)

job involvement

b)

organizational citizenship

c)

organizational commitment

d)

global commitment

40.

When someone chooses to act in a certain way, she is demonstrating the ________ component of her attitude.

a)

practices

b)

cognitive

c)

behavioral

d)

affective

41.

________ is the unique combination of psychological traits that describe a person.

a)

Behavior

b)

Personality

c)

Intelligence

d)

Psychology

42.

Maslow argued that once a need is substantially satisfied, ________.

a)

individuals no longer require that need

b)

it becomes a higher-order need

c)

that need continues to motivate an individual

d)

the next need becomes dominant

43.

________ assumes that employees have little ambition, dislike work, and avoid responsibility.

a)

Theory Y

b)

Theory X

c)

Belongingness Need Theory

d)

Self-actualization Need Theory

44.

In ________, employees work fewer days, but more hours per day.

a)

a job characteristics model

b)

a reorganization

c)

a compressed workweek

d)

flexible work hours

45.

A person who believes that "the ends justify the means" would describe a person who has a high level of what personality trait?

a)

self-monitoring

b)

self-confidence

c)

locus of control

d)

Machiavellianism

46.

______ is a personality trait that measures an individual's ability to adjust his or her behavior to external factors.

a)

Machiavellianism

b)

Self-monitoring

c)

Self-esteem

d)

Locus of control

47.

What are the three factors that act to shape and sometimes distort perception?

a)

distinctiveness, consensus, and consistency

b)

attribution theory, fundamental attribution error, and self-serving bias

c)

assumed similarity, stereotyping, and the halo effect

d)

the perceiver, the target, and the situation