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WorksheetsMGT340 QUIZ PAST YEAR
Total questions: 47
Worksheet time: 24mins
Theory Y assumes that people inherently ________.
want to belong more than anything else
work to satisfy hygiene factors
want to work and can exercise self-direction
avoid responsibility and need to be closely controlled
According to Herzberg, when ________ are adequate, people won't be dissatisfied, but they also will not be satisfied.
affiliation needs
achievement needs
hygiene factors
power needs
Which of the following suggests that there is a desire for friendly and close interpersonal relationships at work?
need for power
need for achievement
need for fulfillment
need for affiliation
People will do better when they get ________ because it helps identify discrepancies between what they have done and what they want to do.
input
equity
goals
feedback
Goal setting is more effective in cultures located in ________.
Europe
Asia
North America
South America
According to reinforcement theory, rewards are effective if they ________ a desired behavior.
follow
coincide with
decrease
precede
Behavior that is not rewarded, or is punished, is ________.
extinguished
less likely to be repeated
not high on a list of priorities
unstructured
The job characteristics model provides guidance to managers concerning ________.
job design
pay satisfaction
employee selection
collective bargaining
The importance that an individual places on a potential outcome or reward that can be achieved on the job is known as ________.
valence or attractiveness of reward
operant learning opportunity
goal-setting behavior
effort performance linkage or expectancy
What seems important to almost all workers, regardless of their national culture?
the need for self-actualization
the need to achieve
the desire for interesting work
the desire for equity
To maximize motivation among today's diverse workforce, managers need to think in terms of ________.
needs
consistency
flexibility
wants
What type of job scheduling option would allow two different employees to share one 40-hour-a-week systems analyst position?
telecommuting
flextime
job sharing
compressed workweek
How would a manager motivate low-skilled, minimum-wage employees?
provide the opportunity for training
offer more pay for high levels of performance
use employee recognition programs
provide the opportunity for full-time employment
________ is a motivational approach in which an organization's financial statements are opened to and shared with all employees.
Pay-for-performance
Equity theory
Open-book management
Expectancy theory
Which of the following is not a suggestion for motivating employees?
make goals very difficult to achieve
match people to jobs
recognize individual differences
individualize rewards
Compensation plans that pay employees based on the basis of their contribution to the effectiveness of the organization are referred to as ________.
equity theory
pay-for-performance programs
stock options
expectancy theory
Leadership is ________.
a group that achieves goals
directing a group towards the achievement of goals
the function of influencing a group towards the achievement of goals
the process of influencing a group toward the achievement of goals
The ________ style of leadership describes a leader who tends to involve employees in decision making, delegate authority, encourage participation in deciding work methods and goals, and use feedback as an opportunity for coaching employees.
autocratic
democratic
cultural
laissez-faire
Fiedler assumed a person's leadership style was ________.
dimensional
fixed
relative
contingent
The ________ theory is a contingency theory that focuses on followers' readiness.
active leadership
situational leadership
passive leadership
consideration leadership
According to path-goal theory, a leader who lets subordinates know what's expected of them, schedules work to be done, and gives specific guidance as to how to accomplish tasks is termed ________.
supportive
directive
participative
achievement oriented
What leadership model is associated with Vroom and Yetton?
leader participation model
situational leadership theory
contingency leadership theory
path-goal model
In ________, employees work fewer days, but more hours per day.
a job characteristics model
flexible work hours
a reorganization
a compressed workweek
A leader, such as Bill Gates of Microsoft, who can inspire followers above their own self-interests and can have a profound effect on their performance, is known as a(n) ________.
directive leader
transactional leader
informational leader
transformational leader
The most dominant component of credibility is ________.
expertise
authority
honesty
status
________ is the power that rests on the leader's ability to punish or control.
Coercive power
Expert power
Referent power
Reward power
Your firm's attorney has ________ power when giving legal advice.
expert
coercive
status
legitimate
Jill has arranged for the bonus system to be changed so that the bonus for meeting sales quotas is much higher than it has ever been before. Jill has altered the
instrumentality.
expectancy.
valence.
performance-reward linkage.
effort-performance linkage.
According to reinforcement theory, an individual would behave in a desired manner if which of the following occurred?
Nothing happened when they acted appropriately.
They are punished for doing the wrong behavior.
They set specific, difficult goals to achieve.
They are immediately rewarded, such as a monthly bonus.
Their inner drives create the necessary tension level.
Which of the following is not an input according to equity theory?
Effort
Experience
Pay level
Education
Job tenure
Marty was going to ask people to horizontally increase their jobs, also known as
job enlargement.
job scope.
job enrichment.
job design.
job depth.
The vertical expansion of employees’ jobs, or _____, was also suggested by Marty.
job enlargement
job scope
job enrichment
job design
job depth
The vice president’ major base of power seems to be:
reward.
coercive.
referent.
expert.
legitimate.
Contingency leadership theories focus on what issue that was missing from previous theories of leadership?
employee consideration
leader preferences
situations
leader behaviors
traits
Brooke is a manager of the night shift in a nursing home. She has been reading information about House’s path-goal theory and would like to apply that information. She believes that being a participative leader would be most effective approach, given the characteristics of her subordinates and situation. What could she do to become a participative leader?
Let subordinates know what’s expected of them, schedule work to be done, and give specific guidance as to how to accomplish tasks.
Be friendly and show concern for the needs of subordinates.
Consult with subordinates and use their suggestions before making a decision.
Set challenging goals and expect subordinates to perform at their highest level.
Be more concerned with getting the work done.
Reinforcement theorists believe that behavior results from which of the following:
external consequences
internal personality traits, such as need for achievement
setting high goals
intrinsic satisfiers
hygiene factors
A common behavior that is typically studied in organizational behavior is ________.
pay satisfaction
risk taking
individualism
job satisfaction
The three components that make up an attitude are ________.
cognitive, affective, and behavioral
intention, opinion, and environment
knowledge, opinion, and individual history
traits, behavioral, and emotional
The degree to which an employee identifies with a particular organization and its goals and wishes to maintain its membership in the organization is the employees' ________.
job involvement
organizational citizenship
organizational commitment
global commitment
When someone chooses to act in a certain way, she is demonstrating the ________ component of her attitude.
practices
cognitive
behavioral
affective
________ is the unique combination of psychological traits that describe a person.
Behavior
Personality
Intelligence
Psychology
Maslow argued that once a need is substantially satisfied, ________.
individuals no longer require that need
it becomes a higher-order need
that need continues to motivate an individual
the next need becomes dominant
________ assumes that employees have little ambition, dislike work, and avoid responsibility.
Theory Y
Theory X
Belongingness Need Theory
Self-actualization Need Theory
In ________, employees work fewer days, but more hours per day.
a job characteristics model
a reorganization
a compressed workweek
flexible work hours
A person who believes that "the ends justify the means" would describe a person who has a high level of what personality trait?
self-monitoring
self-confidence
locus of control
Machiavellianism
______ is a personality trait that measures an individual's ability to adjust his or her behavior to external factors.
Machiavellianism
Self-monitoring
Self-esteem
Locus of control
What are the three factors that act to shape and sometimes distort perception?
distinctiveness, consensus, and consistency
attribution theory, fundamental attribution error, and self-serving bias
assumed similarity, stereotyping, and the halo effect
the perceiver, the target, and the situation
