When do you initially follow up with a potential Leads / Tours?

How long does it take a Resident Refund to process?

After Warranty items are received and invoiced, the process is complete.

Which apartment should I get rent ready and lease first?

How often should the Safe and Sanitary Inspection be completed?

Which of these key control steps is improper?

What is optional in dealing with prospects?

Pre-close consists of

What is the owner's goal?

What is Net Operating Income?

How do you increase NOI? *Read carefully

Why is it important to use the Entrata PO System?

What are some ways to increase income? *Select all that apply. Read carefully.

You have received a credit invoice to HD Supply in the amount of $782.69. What is your first step?

Mr. Jones moved out of unit #37 three months ago and never made a payment on his balance of $1820.00. He made a payment to the collection agency and they sent you a check. Where does this get posted?

Mrs. Garrett moved out of unit A96 two weeks ago, owing $537.22. She is paying in full. Where do you post the payment?

You opened the mail and received a check from the electric company. Is this considered actual income?

You are entering invoices for HD supply and come to the line item "dog waste bags". You can't remember if it should be coded to Recreational Maintenance or to Other Exterior Maintenance. What should you do first?

Purchase Orders are required BEFORE an item is purchased.

Giftcards require Regional Director approval

True or False: We must cease collections attempts on past residents who have filed bankruptcy.

If we receive a bankruptcy notice and the resident is ALREADY in collections, what should you do? (Note: There is only one answer)

People who present fake pay stubs are a risk because...

Waitlist applicants must apply and be approved before we can add them to the paid waitlist.

True or False: The dollar value on the physical lease must be true rent only, not increased with short term fees or have concessions deducted from it.

The orientation checklist helps the resident understand the pertinent information and holds them accountable to it.

Bonus checklists should begin when an applicant applies

Turn schedules should be created in advance and updated at least weekly

Maintenance Checklists are optional

Using turn checklists helps eliminate "go backs", which ultimately creates a negative resident experience

New move ins without pets do not require a Petscreening.com profile

Internal notes are required on open work orders over 24 hours

All utility bills paid must be entered in the Utility Log.

All utilities require a PO

All purchases for a good or service performed require a PO before the item is purchased.

True or False: We generally cannot deny an application because they have a felony over 7 years old

The only felony WPMC reviews for up to 99 years are those of a sexual nature

If a resident locks themselves out after hours, they must call a locksmith. Our emergency on call tech cannot help them.

True or False: Following up with prospects is optional

Safety Data Sheets are mandatory and must be kept current.

Listening to Leasing Center calls helps me understand how I should alter my Leasing Center settings to better equip them with the right answers for my property.

Website Audits are important so that we can ensure our online presence is accurate and captivating.

Photo IDs must be verified before anyone moves in, regardless of whether or not we think we know them.

I need to make sure I am coding items to where I have them budgeted.

In reference to goals, "people" means....

Purchase Orders are required BEFORE an item is purchased.

Giftcards require Regional Director approval

We must cease collections attempts on past residents who have filed bankruptcy.

If we receive a bankruptcy notice and the resident is ALREADY in collections, what should you do?

People who present fake paystubs are a risk because...

Waitlist applicants must apply and be approved before we can add them to the paid waitlist.

The dollar value on the physical lease must be true rent only, not increased with short term fees or have concessions deducted from it.

2020 Property Goals are (select all that apply)

My tools for success include (select all that apply)

Some of the responsibilities of a leasing agent are (select all that apply)

Following up with prospects is optional

A person's first impression of the property and WPMC is ME

Online leads need to be responded to....

True or False: My name tag is part of my uniform & must be worn every day.

Bonus checklists should be a work in progress and I should check off the items as I go

Activity logs are our most important documentation tool and should be used to log important communications or incidents we have had with residents

Saying "You can't live here if you have a criminal record" is discriminatory and we cannot say this.

True or False: I am an amazing person & an awesome leasing agent!

Waiting until the last day to complete Grace Hill courses is preferred.

Bonus checklists should begin when an applicant applies

Turn schedules should be created in advance and updated at least weekly

Maintenance Checklists are optional

Using turn checklists helps eliminate "go backs", which ultimately creates a negative resident experience.

New move ins without pets do not require a Petscreening.com profile

Internal notes are required on open work orders over 24 hours

All utilities require a PO.

All utility bills paid must be entered in the Utility Log.

All purchases for a good or service performed require a PO.

We can not tell prospects that they will be denied if they have any type of criminal record.

We generally cannot deny an application because they have a felony over 7 years old.

The only felony WPMC reviews for up to 99 years are those of a sexual nature

We typically review misdemeanors that are up to 3 years old

If a resident locks themselves out after hours, they must call a locksmith. Our emergency on call tech cannot help them.

I am a great property manager!

What are three property goals for 2020?

What THREE major things are part of the company's 2020 Vision?

Where should the Emergencies guide be housed?