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IT Support Service Level 3 Formative assessment 4

Total questions: 66

Worksheet time: 56mins

Name
Class
Date
1.

Which one is not a bangla font?

a)

Arial

b)

Kalpurush

c)

Solaiman Lipi

d)

Nikosh

2.

Which one is a cell address in a spreadsheet?

a)

5A

b)

A5

c)

@A5

d)

A@5

3.

Select the function for calculating the remainder of a division operation.

a)

mod()

b)

Reminder()

c)

Remdiv()

d)

Divrem()

4.

'=if' is a _______ type of function in MS-Excel?

a)

mathematical

b)

Logical

c)

Comparison

d)

Relational

5.

What PowerPoint feature will you use to apply motion effects to different objects of a Slide?

a)

slide transition

b)

Slide design

c)

Animation object

d)

Animation scheme

6.

Which of the following is not a part of slide design?

a)

Design template

b)

Color scheme

c)

Animation scheme

d)

Slide layout

7.

A microprocessor unit, a memory unit and an input/output unit form a:

a)

CPU

b)

Compiler

c)

Microcomputer

d)

ALU

8.

The full form of SSD is

a)

solid state device

b)

Solid state drive

c)

Secondary storage device

d)

Secondary storage drive

9.

Which provides the fastest data access time?

a)

RAM

b)

ROM

c)

CD-ROM

d)

Hard disk

10.

A hard disk is divided into tracks which are further subdivided into:

a)

clusters

b)

Sectors

c)

Vectors

d)

Heads

11.

From what location are the 1st computer instructions available on boot up?

a)

ROM BIOS

b)

CPU

c)

Boot ini

d)

CONFIG.SYS

12.

ASCII stands for

a)

American standard code for information interchange

b)

American standard code for information interaction

c)

All standard code for information interchange

d)

All standard code for information interaction

13.

The standard internet protocol is:

a)

FTP

b)

UDP

c)

TCP/IP

d)

TCP

14.

The operating system manages:

a)

Memory

b)

Processor

c)

Disk and I/O devices

d)

All

15.

Which is a search engine?

a)

google chrome

b)

Microsoft edge

c)

MSN

d)

Yellow page

16.

How to open an email account?

a)

Login

b)

Signin

c)

Sign account

d)

Sign up

17.

Which is not a cloud storage?

a)

One Drive

b)

Google Drive

c)

Hard disk drive

d)

Mega Drive

18.

Which one is not social media?

a)

Google

b)

Facebook

c)

Youtube

d)

LinkedIn

19.

Google docs is a ______.

a)

social media

b)

One line storage

c)

Online word processor

d)

Cloud storage

20.

Which is a volatile memory?

a)

RAM

b)

ROM

c)

SSD

d)

EPROM

21.

Which one is not a part of system Unit?

a)

scanner

b)

Processor

c)

RAM

d)

HDD

22.

The full form of OSH is

a)

occupational safety and health

b)

Official safety and health

c)

Official health and safety

d)

Occupational health and safety

23.

Which class of IP 172.16.10.125 is?

a)

class A

b)

Class B

c)

Class C

d)

Class D

24.

How many bits are in a MAC address?

a)

32

b)

38

c)

48

d)

64

25.

Write down the meaning of WPM in typing.

4 lines
26.

What is the main difference between SAVE and SAVE AS?

4 lines
27.

What is the difference between formula and function in worksheet?

4 lines
28.

What is the main difference between router & switch?

4 lines
29.

What is the function of NIC?

4 lines
30.

What is the primary function of spreadsheet software?

a)

creating and editing text documents

b)

Creating and editing image and graphics

c)

Creating and managing numerical data and calculations

d)

Designing presentation

31.

An excel workbook is a collection of?

a)

workbooks

b)

Worksheets

c)

Charts

d)

Worksheets and charts

32.

Which effect we see as the slides of a PowerPoint changes over?

a)

animation

b)

Timing

c)

Effect

d)

Transition

33.

In excel, what does the term 'data validation' refer to?

a)

checking for errors in formula

b)

Ensuring data accuracy through validation rules

c)

Protecting data from unauthorized access

d)

Sorting data in ascending order

34.

In excel what does the function COUNTA() do?

a)

counts the number of cells in a range that are not blank

b)

Counts the number of cells in a range that are greater than zero

c)

Count the number of cells in a range that contain text

d)

Count the total number of cells in range

35.

What happens when you click on CTRL+X after selecting some cells in excel?

a)

the cell content of selected cells disappears from cell and stored in clipboard

b)

Value is the cells selected are marked for cutting.

c)

The selected cells are deleted and the cells are shifted left

d)

The selected cells are deleted and cells are shifted up

36.

The greater than sign(>) exemplifies a/an____________ operator.

a)

arithmetic

b)

Conditional

c)

Logical

d)

Greater

37.

A saved document is referred to as a ____________?

a)

File

b)

Word

c)

Folder

d)

Project

38.

Which of the following is considered an output peripheral in a computer system?

a)

mouse

b)

Monitor

c)

Hard Drive

d)

Keyboard

39.

The place where accessories are connected in computer is known as?

a)

port

b)

Ring

c)

Bus

d)

Zip

40.

Which of the following are input devices?

a)

monitor

b)

Printer

c)

Scanner

d)

Plotter

41.

A program that provides software interface to hardware devices is called_____________

a)

system software

b)

Application software

c)

Device Driver

d)

All of the above

42.

A region of computer memory where frequently accessed data can be stored rapid access is called?

a)

cache

b)

Token

c)

Cookie

d)

Plug-in

43.

The programs which are as permanent as hardware and stored in ROM is known as?

a)

hardware

b)

Software

c)

Firmware

d)

ROMware

44.

Keyboard converts typed in character to ______________code?

a)

EBCIDIC

b)

ASCII

c)

decimal

d)

Binary

45.

You are the new IT admin, and you need to find the network configuration. What should you use?

a)

ipconfig

b)

Cmd

c)

Netchange

d)

Newnet

46.

Office LANS which are scattered geographically on large scale, can be connected by the use of corporate?

a)

CAN

b)

DAN

c)

LAN

d)

WAN

47.

What is the purpose of disaster recovery planning in computer system?

a)

to create regular data backups

b)

To prevent data loss

c)

To ensure business continuity in case of disasters or data loss event

d)

To encrypt data

48.

What is a hot backup in the context of data backup methods?

a)

A backup created while the system is running and fully operational

b)

A backup stored in a location with a high temperature

c)

A backup stored in the cloud

d)

A backup created during system downtime

49.

What is unicode?

a)

Represents symbols or characters used in any language

b)

Only few languages are supported

c)

Supports only few characters

d)

Characters from A to Z

50.

The shortcuts that appear on the desktop is called:

a)

image

b)

My document

c)

Icon

d)

My computer

51.

Which of the following is the brain of the computer?

a)

Central processing unit

b)

Memory

c)

Arithmetic and logic unit

d)

Control unit

52.

Which of the following is designed to control the operations of a computer?

a)

user

b)

Application software

c)

System software

d)

Utility software

53.

Which of the following does computer hardware consist of?

a)

CPU

b)

All of the above

c)

I/O devices

d)

Storage devices

54.

When you delete a file in your computer, where does it go?

a)

recycle bin

b)

hard disk

c)

Taskbar

d)

None of these

55.

What is DNS?

4 lines
56.

What is 'bandwidth'?

4 lines
57.

What are 'firewalls'?

4 lines
58.

What is cache memory?

4 lines
59.

A microprocessor unit, a memory unit and input output unit form a?

a)

CPU

b)

Compiler

c)

Microcomputer

d)

ALU

60.

Which of the following is not a computer bus?

a)

data bus

b)

Timer bus

c)

Control bus

d)

Address bus

61.

The brain of any computer system is.

a)

ALU

b)

Memory

c)

CPU

d)

Control unit

62.

The personnel who deal with the computer & its management put together are called?

a)

software

b)

Human

c)

Firmware

d)

Hardware

63.

A microprocessor is __________.

a)

combined unit of monitor and keyboard.

b)

Combined unit of ALU and CPU

c)

Combined unit of CPU and UPS

d)

None of these

64.

When bearing in the power supply fan goes out, what should you replace?

a)

fan

b)

Case

c)

Bearing

d)

Power supply unit

65.

All operating systems get their total memory initialized from?

a)

CPU

b)

BIOS

c)

ROM

d)

RAM

66.

Which provided the fastest data access time?

a)

clusters

b)

Sectors

c)

Vectors

d)

Heads