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The Communication Process

Total questions: 78

Worksheet time: 39mins

Name
Class
Date
1.

What is the communication process?

a)

The exchange of information, feelings, needs, and preferences between two people

b)

The process of writing a letter

c)

The act of reading a book

d)

The process of making a phone call

2.

What is the goal of communication?

a)

To win an argument

b)

To establish a mutual understanding of the meaning of a message

c)

To speak as much as possible

d)

To avoid listening

3.

Fill in the blank: The communication process involves ________, observing, and processing.

a)

listening

b)

talking

c)

writing

d)

drawing

4.

Which of the following is NOT part of the communication process?

a)

Listening

b)

Observing

c)

Processing

d)

Ignoring

5.

Fill in the blank: The communication process includes listening, ________, and processing.

a)

observing

b)

writing

c)

drawing

d)

ignoring

6.

Who is responsible for sending information in the communication process?

a)

Sender

b)

Receiver

c)

Feedback

d)

Channel

7.

Refer to the diagram of the communication process. What is the term for the response given by the receiver back to the sender?

a)

Information

b)

Feedback

c)

Message

d)

Channel

8.

In the communication process, the _______ receives the information from the sender.

a)

receiver

b)

transmitter

c)

channel

d)

encoder

9.

Which of the following is dependent on age, education, developmental level, and culture?

a)

Nonverbal Communication

b)

Verbal Communication

c)

Both A and B

d)

None of the above

10.

Feelings can be expressed verbally by a speaker through changes in ________, pace, and tone of voice.

a)

pitch

b)

volume

c)

gesture

d)

expression

11.

Which of the following are examples of nonverbal communication?

a)

Facial expressions

b)

Posture

c)

Gestures

d)

All of the above

12.

Nonverbal communication is usually less conscious and more ________.

a)

indirect

b)

deliberate

c)

explicit

d)

intentional

13.

Nonverbal communication conveys more of what a person feels, thinks, and means than what is stated in words.

a)

True

b)

False

14.

Fill in the blank: In proxemics, the 'Intimate' personal space ranges from physical contact to _____?

a)

18 inches

b)

3 feet

c)

6 feet

d)

12 inches

15.

Fill in the blank: In proxemics, the 'Casual-personal' personal space ranges from _____ to 4 feet.

a)

18 inches

b)

6 inches

c)

3 feet

d)

5 feet

16.

Fill in the blank: In proxemics, the 'Social-consultative' personal space ranges from _____ to 12 feet.

a)

4 feet

b)

2 feet

c)

8 feet

d)

10 feet

17.

Fill in the blank: In proxemics, the 'Public' personal space is _____ if possible.

a)

12 feet

b)

3 feet

c)

6 inches

d)

2 feet

18.

Which of the following is a factor that affects communication?

a)

Personal space

b)

Body position

c)

Language

d)

All of the above

19.

Fill in the blank: Nurses need to ensure they use language that is clear, is unequivocal, and is free of _____

a)

bias

b)

emotion

c)

humor

d)

complexity

20.

What must you do to be sensitive to an individual's culture in communication? Fill in the blank: To be sensitive to an individual's culture, you must ___.

a)

recognize and respect the accepted patterns of communication in that culture

b)

ignore cultural differences and communicate as you normally would

c)

assume everyone communicates the same way regardless of culture

d)

focus only on your own communication style

21.

What does 'attitude' refer to in the context of communication? Fill in the blank:

a)

the manner, disposition, feeling, or position toward a person or thing

b)

the physical appearance of a person

c)

the language spoken by a person

d)

the volume of a person's voice

22.

What is the denotative meaning of a word?

a)

Emotional association

b)

Literal meaning

c)

Cultural pattern

d)

Attitude

23.

What is the connotative meaning of a word?

a)

A) Emotional association

b)

B) Literal meaning

c)

C) Cultural pattern

d)

D) Attitude

24.

Active listening uses all ________.

a)

senses

b)

words

c)

voices

d)

thoughts

25.

Active listening interprets ________ and ________ messages.

a)

verbal; nonverbal

b)

written; spoken

c)

visual; auditory

d)

direct; indirect

26.

In active listening, the mind focuses on the interaction and detects ________ as well as the spoken words.

a)

feelings

b)

colors

c)

numbers

d)

distances

27.

Active listening builds trusting relationships between the ________ and the ________.

a)

nurse; patient

b)

doctor; nurse

c)

teacher; student

d)

manager; employee

28.

Which of the following terms refer to words that can elicit emotional responses, resulting in a message that is distorted and altered?

a)

Nonverbal communication

b)

Therapeutic communication

c)

Connotative meaning

d)

Shared meaning

29.

Words such as “love,” “death,” and “cancer” are emotionally charged; they can elicit emotional responses that distract the listener because of past experiences, resulting in a message that is distorted and altered. What is this an example of?

a)

Denotative meaning

b)

Literal meaning

c)

Connotative meaning

d)

Figurative meaning

30.

What is the definition of the 'Passive or avoidant' style of communication?

a)

Behaviors that avoid confrontation and the inability to share feelings or needs with others

b)

Behaviors characterized by putting one’s own needs, rights, and feelings before those of others

c)

Behaviors that encourage open and honest communication

d)

Behaviors that focus on teamwork and collaboration

31.

Which style of communication is characterized by putting one’s own needs, rights, and feelings before those of others?

a)

Passive or avoidant

b)

Aggressive

c)

Assertive

d)

Collaborative

32.

Fill in the blank: Assertive behavior style is characterized by standing up for one's self without ______ the basic rights of others.

a)

violating

b)

supporting

c)

ignoring

d)

prioritizing

33.

What is the main focus of therapeutic communication?

a)

Nurse-centered communication

b)

Patient-centered communication

c)

Doctor-centered communication

d)

Family-centered communication

34.

Fill in the blank: The goal of therapeutic communication is to promote a greater understanding of a patient's _______, concerns, and feelings.

a)

needs

b)

medications

c)

appointments

d)

diagnoses

35.

The nurse helps patients explore their own thoughts and feelings as part of therapeutic communication.

a)

True

b)

False

36.

The nurse encourages expression of thoughts and feelings in therapeutic communication by:

a)

actively listening and providing a nonjudgmental environment

b)

giving advice and directing the conversation

c)

interrupting to offer personal opinions

d)

ignoring emotional cues from the patient

37.

Which of the following is a therapeutic communication technique?

a)

Providing general leads

b)

Ignoring the patient

c)

Giving orders

d)

Withholding information

38.

Which of the following is a therapeutic communication technique?

a)

Using silence

b)

Interrupting frequently

c)

Criticizing responses

d)

Giving commands

39.

Which of the following is a therapeutic communication technique?

a)

Offering self

b)

Withdrawing support

c)

Blaming the patient

d)

Avoiding eye contact

40.

Which of the following is a therapeutic communication technique?

a)

Open-ended questions

b)

Yes/no questions only

c)

Making assumptions

d)

Giving ultimatums

41.

Which of the following is a therapeutic communication technique?

a)

Restatement (validation)

b)

Dismissing feelings

c)

Changing the subject

d)

Giving advice

42.

Which of the following is a therapeutic communication technique?

a)

Seeking clarification

b)

Assuming understanding

c)

Ignoring questions

d)

Giving orders

43.

Which of the following is a therapeutic communication technique?

a)

Giving information

b)

Withholding information

c)

Lying to the patient

d)

Avoiding explanations

44.

Which of the following is a therapeutic communication technique?

a)

Reflection

b)

Judging responses

c)

Criticizing choices

d)

Ignoring concerns

45.

Which of the following is a therapeutic communication technique?

a)

Looking at alternatives

b)

Forcing decisions

c)

Limiting options

d)

Ignoring preferences

46.

Which of the following is a therapeutic communication technique?

a)

Summarizing

b)

Overcomplicating explanations

c)

Avoiding closure

d)

Repeating information unnecessarily

47.

Which of the following is a barrier to therapeutic communication?

a)

Asking questions that can be answered with a 'yes' or 'no' response

b)

Listening actively

c)

Encouraging patient expression

d)

Maintaining eye contact

48.

Giving false reassurance is a barrier to therapeutic communication.

a)

True

b)

False

49.

Asking too many personal questions is considered a barrier to therapeutic communication.

a)

True

b)

False

50.

Giving advice is a barrier to therapeutic communication.

a)

True

b)

False

51.

Belittling a patient's feelings is a barrier to therapeutic communication.

a)

True

b)

False

52.

Expressing disapproval is a barrier to therapeutic communication.

a)

True

b)

False

53.

What does the 'I' in ISBARR stand for?

a)

Introduction

b)

Investigation

c)

Instruction

d)

Inspection

54.

What does the 'S' in ISBARR stand for?

a)

Situation

b)

Solution

c)

System

d)

Support

55.

What does the 'B' in ISBARR stand for?

a)

Background

b)

Benefit

c)

Balance

d)

Benchmark

56.

What does the 'A' in ISBARR stand for?

a)

Assessment

b)

Analysis

c)

Action

d)

Assignment

57.

What does the first 'R' in ISBARR stand for?

a)

Recommendation

b)

Report

c)

Review

d)

Response

58.

What does the second 'R' in ISBARR stand for?

a)

Readback or

b)

Report

c)

Respond

d)

Review

59.

What does the 'Q' in ISBARR stand for?

a)

Questions

b)

Quality

c)

Quickness

d)

Query

60.

Fill in the blank: The nurse must use ______ communication, with language that is very clear and concise.

a)

focused

b)

vague

c)

ambiguous

d)

casual

61.

Fill in the blank: Organize thoughts to deliver ______ and ______ information.

a)

clear and concise

b)

vague and lengthy

c)

confusing and scattered

d)

random and incomplete

62.

Anger is a strong emotion made up of ______ and resentment.

a)

guilt

b)

joy

c)

fear

d)

happiness

63.

Which of the following are examples of anger?

a)

Screaming

b)

Sarcasm

c)

Rudeness

d)

All of the above

64.

Incivility is interacting with a lack of ______ and respect toward others.

a)

courtesy

b)

intelligence

c)

wealth

d)

ambition

65.

Incivility can be:

a)

Only verbal

b)

Only nonverbal

c)

Both verbal and nonverbal

d)

None of the above

66.

According to the slide on 'Anger, Hostility, and Incivility in Communication (continued)', we must establish a culture of respect for one another and our coworkers and use strategies that inhibit incivility. Which organization is mentioned in relation to this statement?

a)

The American Nurses Association (ANA)

b)

The World Health Organization (WHO)

c)

The Centers for Disease Control and Prevention (CDC)

d)

The Joint Commission

67.

Which of the following is a benefit of using humor in communication?

a)

It creates a relaxed and sociable atmosphere

b)

It increases anxiety

c)

It makes nurses less approachable

d)

It is always appropriate in all situations

68.

Fill in the blank: Humor allows patients to step out of their sick role, establish rapport, trust, passes time, and helps to ________ anxiety.

a)

relieve

b)

increase

c)

ignore

d)

cause

69.

Nurses who use humor may appear more approachable.

a)

True

b)

False

70.

According to the passage, is humor appropriate when dealing with highly emotional or difficult issues?

a)

Yes

b)

No

71.

Which of the following groups do nurses communicate with as part of the health-care team?

a)

Patients

b)

Families

c)

Other members of the health-care team

d)

All of the above

72.

Upward communication in the health-care team refers to communication with people in positions of authority, such as _________.

a)

Team leaders, supervisors

b)

Patients and their families

c)

Colleagues at the same level

d)

Support staff

73.

Communication with health-care providers often involves receiving orders. These orders can be:

a)

Written

b)

Over the phone

c)

Both A and B

d)

None of the above

74.

Which of the following is a downward communication technique used by nurses when communicating with those they supervise?

a)

Job instruction

b)

Patient diagnosis

c)

Medication administration

d)

Patient discharge

75.

Fill in the blank: One of the downward communication techniques is ________.

a)

Job rationale

b)

Grapevine communication

c)

Upward appraisal

d)

Peer review

76.

Which of the following is NOT listed as a downward communication technique?

a)

Practices and procedures

b)

Feedback

c)

Patient admission

d)

Role modeling

77.

Fill in the blank: Downward communication techniques include job instruction, job rationale, practices and procedures, feedback, and ________.

a)

Role modeling

b)

Brainstorming

c)

Upward delegation

d)

Peer review

78.

Feedback is considered a downward communication technique for nurses supervising others.

a)

True

b)

False

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