Domain Portfolio

Your customer is concerned about malware on their website. Which product would help prevent malware from being installed on the website and remove it if the website became infected?

Your customer uploaded their files to their cPanel hosting account. When you view the website, you see a 403 Forbidden error. You have confirmed that the nameservers and IP address are correct. The hosting account is also working properly. What could cause the 403 error?

Your customer is trying to setup their Microsoft 365 email account on their Android device. They are confused as to what password they should use for this setup. What password would a customer use to setup their Microsoft 365 email address on their device?

Your customer's bakery website currently displays a 404 error that you were able to duplicate. What causes a 404 error?

Your customer works for a mosque, and would like to send weekly emails to their members. There are currently over 2,000 members of their mosque. The customer would also like to build a new website that allows new members to sign up to receive these weekly emails. Of the options below, which product would help the customer both email a large group of members and help them design a new website?

Your customer just got an email that they have won an auction for a domain they have been watching for about a week. However, when they login to their account they do not see the domain in their domain manager. What tool would you use to find out more about the domain they won at auction?

Your customer is interested in a domain name that is already registered. They want to buy it from the current registrant, but they don't want to personally contact the domain owner. What is the name of the service we offer where we attempt to negotiate and acquire a domain name from the current registrant?

Your customer is contacting GoDaddy because they are looking for a hosting plan that supports some specific features. They inform you that they need a Linux hosting plan that is Wordpress compatible, includes 15 MySQL databases and can support a minimum of 5 websites. Which hosting plan would you recommend?

Our customer is contacting us because they cannot change the font color on their Websites + Marketing site. What resource would you use to send the customer some instructions via email on how to use Websites + Marketing?

Your supervisor lets you know that a new product feature for cPanel is launching this week. They advise you to look up the communication that was shared two days ago to get familiar with the update. Where would you go to find out about upcoming changes, company news, and other GoDaddy related information?

Your customer wants their domain, "cutedogs.com", to redirect to "prettypups.pics", but wants visitors to only see "cutedogs.com" in the URL bar. Which option below would accomplish this or the customer?

Your customer purchased their domain with GoDaddy, email with Proton and hosting with Hostinger. The customer’s nameservers are currently pointed to Hostinger. The customer is calling you because they were told by their web developer that they need to change the IP address (A Record). Where would the customer go to update the IP Address?

Your customer is contacting us because they no longer see their .net domain in their account. The customer received an email about 3 weeks ago stating that their domain was set to expire soon. You look up the customer’s .net domain and find out it has been expired for 21 days. What would the domain status number be for a domain that is 19-25 days past expiration?

Your customer is looking to renew their domain, but they don’t want to renew the Domain Owndership Protection they signed up for originally. How can the customer renew without Domain Ownership Protection?

While talking to your customer, you find out that they are interested in having a site that is more modern and up to date. Their old site was built by a web developer, but, this time, they’d like to try to build it on their own. Which hosting option would you recommend to someone who wants to build a website on their own but has no website building experience?

Your customer wants to purchase a domain based email account with us. You discover they are already using the Microsoft Office suite of products that they purchased from Microsoft directly, and they only need email. Which Microsoft 365 plan would you recommend?

You are helping your customer setup their new domain and ask them about the website. They tell you they have experience using WordPress and would like to use it again. They also tell you that they did not manage software updates for Wordpress and do not wish to manage these updates moving forward. Which hosting platform would offer the customer the ability to build a WordPress website with automatic software updates and website backups?

Your customer recently purchased a new cPanel hosting account. They are planning to use WordPress to build their website. Where would you advise the customer to go to install this application?

Your customer is looking to purchase a .co.uk domain. What type of domain is the customer interested in purchasing?

You customer built their card collecting website using Websites + Marketing, but they don't like the layout of the site. They initially picked a theme that they thought would work well, but they want to see what other themes look like. Where does a customer go to change their theme in Websites + Marketing?

Your customer is transferring their .com domain from Namecheap to GoDaddy. They were sent an email that says the domain transfer failed because a code was missing. What code does the customer need to get from the losing registrar to complete the transfer to GoDaddy?

Your customer is setting up their Microsoft 365 email address on their new Apple device. They are asking what username they should be entering to get their email working. What should the customer use for the username?

Your customer doesn't like where their website is currently listed on Google (3rd page). They want to be on the first page. The customer starts to talk about edits that they can make to their website that would help them rank higher on Google. They want to know if we offer solutions that would help with this. In general, what concept is the customer referring to?

Your customer is the owner of a local yoga franchise. They have multiple offices with a total of eight computers. They are asking you if they can install the Microsoft Office applications included in their email plan on each of the computers. After looking in the account, you see that they purchased only one Business Professional Microsoft 365 account. How many of the eight computers can this customer install the Microsoft Office applications with one Business Professional plan?

Asking about the customer's business, finding out which product is the best for them, is part of the ____ process of the WOWFlow.

Your customer has an expired domain. How do you know the status of said domain?

Your customer is setting up their Microsoft 365 Email plan. What tool do you use to check the status of their Microsoft 365 account.

You probably know that, with any issue related to domains you cannot solve, you must contact ATS. What does "ATS" stand for?

When you have an issue with anything hosting-related that you cannot solve, which department must you contact?

You have a customer who says their name is "Theo". However, once you verify their account, you see the account's owner is called "Madeline Celeste". What do you do in this situation?

You have a problem with a customer's email. After checking the domain the email is linked to, you realize there's a problem with the DNS records. Where can you find the correct values for the missing records related to email?

A customer cannot complete the 2-step verification process to access a GoDaddy account they say their own. How can you help the customer?

What do you call the individual or organization who has registered a domain name?

What do you call an organization that sells domain names?

What do you call the organizations that create and set the rules for TLDs?

Which of these records allow you to verify the ownership of the domain?

Which of these records must be added for a Microsoft 365 email to be correctly operating?

Your customer has a problem with their hosting. After you've clarified the issue and you've verified that it is not a local issue, what next steps do you take?

A customer calls you because their email does not work. However, you figure out the customer has a domain which they are not using. You ask them about this domain and they inform you they are not planning on using it right now, but they would like to keep it for the future. What service do we offer that helps a customer make money while they are not using their domain?

After you've clarified the customer's issue, you tell them you'll be back to ask them a couple of questions. What part of the WOWFlow is this?

A customer has lost access to their W+M website. They check their account and their product is not there. You noticed they have not renewed their Websites + Marketing site for two months. What is the first thing the customer must do in order to get their website back?

When you're restoring somebody's website, after checking the site is eligible for a restore, you contact ATS. What information must you provide them with?

During which part of the WOWFlow do you offer a product that suits the customer's needs and that they might be interested in?

The customer satisfaction survey helps you with your NPS. However, what does NPS stand for?

A customer wants their website build with the help of WDS. However, their website sells adult toys. Can they use our Website Design Services, or is this a ineligible business?

What do you call the process of building trust with your customer during a call?

Your customer is having a problem with their product. How do you check if they're experiencing a known issue?

What are the four core steps we must follow to perform a proper troubleshooting call?

.ss .cw .sx and .bq are examples of:

.media, .vip, .cool and .net domains are examples of: