WorksheetsAttributes of Food and Beverage Personnel
Total questions: 10
Worksheet time: 5mins
If a waiter is continuously late on duty, it shows lack of Interest in his work and lack of respect for the management.
Punctuality
Honesty
Responsibility
Urgency
The staff should be diplomatic tactful, courteous, even tempered and not controlled by emotions.
Personality
Salesmanship
Observer
Urgency
Language plays an important part in understanding the requirements of international travelers and delivery them.
Memory
Communication Skills
Observer
Personality
and beverage service personnel are technical salespersons, hence they should have a through knowledge of the proper presentation and service of all the food and beverages served in the establishment.
Honesty
Salesmanship
Observer
Urgency
They should be able to remembers who has ordered what, who is sitting in which table number and etc.
Team Work
Honesty
Responsibility
Memory
All sections of a hotel work towards understanding the guest requirements and delivering them to perfection. This can only be achieved through co-ordination and co-operation.
Team Work
Honesty
Responsibility
Memory
The wait staff should be quick in getting food from kitchen, serving dish, presenting bill when completed.
Team Work
Memory
Responsibility
Urgency
All service staff should be able to cope with the demands of the job and possess the ability to assume commitment..
Urgency
Responsibility
Salesmanship
Memory
It encompasses being truthful about menu items, ingredients, and service procedures.
Honesty
Memory
Responsibility
Team Work
How is professionalism projected in terms of proper personal hygiene and appearance?
Verbal
Physical
Conduct
Behavior
