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WorksheetsEmployee Motivation Quiz
Total questions: 35
Worksheet time: 18mins
The use of employee recognition programs as motivational tools is consistent with the ________ theory.
hierarchy of needs
reinforcement
three-factor
expectancy
Which one of the following is true about motivating unique groups of workers?
Higher pay is the only reward that is important to low-skilled, minimum-wage employees.
Flexible work arrangements have shown a strong link with high motivation levels.
Money and promotions are typically low on the priority list of professionals.
For most temp workers, the freedom they get from their temporary status is the main motivator.
Which one of the following motivating factors or concepts is important to all workers, regardless of their national culture?
Extrinsic factors like pay.
Need for achievement.
Physiological needs as the foundational need in the needs hierarchy.
Interesting work.
Which one of the following is true about managing cross-cultural motivational challenges?
Maslow's needs hierarchy largely remains unchanged across cultures.
In masculine cultures such as Japan and Slovakia, the focus is on quality-of-life benefits.
Recent evidence suggests that in collectivist cultures, especially in the former socialist countries of Central and Eastern Europe, employees link pay solely to performance.
Most current motivation theories were developed in the United States by Americans and about Americans.
Bonnie's boss has offered her baseball game tickets if she meets her sales goals this month. Bonnie looked at him in disbelief and did not put forth the effort to meet the goals. According to expectancy theory, from this we can surmise ________.
the expectancy was only moderate
the reward had low valence for Bonnie
the instrumentality was low
the effort-reward linkage was weak
In the expectancy theory, ________ is the importance that the individual places on the potential outcome or reward that can be achieved on the job.
expectancy
valence
instrumentality
saliency
In the expectancy theory, ________ is the degree to which the individual believes that performing at a particular level is instrumental in attaining the desired outcome.
expectancy
valence
performance-reward linkage
effort-performance linkage
In the expectancy theory, ________ is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.
expectancy
valence
instrumentality
saliency
The company announced it would be laying off several workers because of the loss of several large orders. Employees wondered how the workers to be laid off would be selected. They were concerned with ________.
equity
distributive justice
procedural justice
need for achievement
"In jobs today, employees rely more and more on those around them for information, advice, and assistance." Which one of the following approaches to job design best reflects this statement?
The relational perspective of work design.
The job characteristics model.
The proactive perspective of work design.
High involvement work practices.
As a flower arranger, Beth doesn't have to wait for someone to tell her. She can look at an arrangement and know whether she did a good job. Beth's job has ________.
low task significance
low skill variety
high feedback
high autonomy
In the job characteristics model, the dimension of ________ refers to the degree to which doing work activities required by a job results in an individual obtaining direct and clear information about the effectiveness of his or her performance.
task significance
feedback
task identity
autonomy
In the job characteristics model, ________ refers to the degree to which a job requires completion of a whole and identifiable piece of work.
task significance
skill variety
autonomy
task identity
Which one of the following is true about job enlargement and job enrichment?
Job enlargement efforts that focus solely on increasing the number of tasks are largely effective in increasing employee motivation.
Research shows that job enrichment improves employee motivation and satisfaction.
Expanding the scope of knowledge used in a job leads to more job satisfaction, enhanced customer service, and fewer errors.
Research shows that job enrichment is very useful in improving the quality of work of employees.
________ refers to the degree of control employees have over their work.
Task identity
Task significance
Job scope
Job depth
________ refers to the number of different tasks required in a job and the frequency with which those tasks are repeated.
Job scope
Job depth
Job enlargement
Job enrichment
In the context of the reinforcement theory, reinforcers are ________.
those consequences that immediately follow a behavior and increase the probability that the behavior will be repeated
punishments or rewards that are given out for negative or positive employee behavior, respectively
the specific, unambiguous goals that have been set for employees as a standard for measuring their performance
The goal-setting theory has most value in countries where ________.
there is high uncertainty avoidance
there is high power distance
individuals are low in assertiveness
subordinates are reasonably independent
The goal-setting theory has the most value when ________.
the individual is a high achiever
the goals are assigned to the individual
the individual has low self-efficacy
commitment to goals is made public
The goal-setting theory states that ________.
employee participation in goal-setting is not always necessary for ensuring performance
self-generated feedback is largely ineffective as a motivator
in order to maximize performance, goals must not be made public
motivation is maximized by setting moderately challenging goals
People with a high need for achievement ________.
emphasize helping others accomplish their goals
make good managers, especially in large organizations
prefer moderately challenging goals
emphasize the rewards of success
The need for ________ is similar to Maslow's need for ________.
affiliation; safety
power; esteem
achievement; self-actualization
affirmation; esteem
According to Herzberg's two-factor theory, which one of the following is a motivator?
Working conditions
Salary
Responsibility
Security
According to Herzberg's two-factor theory, which one of the following is a hygiene factor?
Recognition
Advancement
Working conditions
Responsibility
Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which one of the following management practices is Irene most likely to favor to maximize employee motivation?
A top-down decision-making structure.
A stringent system of monitoring and controlling employees.
Making jobs narrower in scope and shallow in depth.
Participatory management.
Marlin, a physicist in a large corporation, has been asked by his professional association to present a scientific paper at the national convention. This type of recognition will help Marlin fulfill his ________ needs.
psychological
esteem
self-actualization
social
In a university setting, it is common for a professor to report to an academic supervisor in his/her area of educational expertise and to a supervisor overseeing a particular degree such as baccalaureate or master's. This illustrates the ________ structure.
project
matrix
team
boundaryless
At the Saturn plant in Smyrna, Tennessee, groups of employees used decided how their work would be done, by whom, and with what resources. These groups were given authority to decide who became members and to release any member who did not meet performance standards. Saturn had instituted a(n) ________ structure.
boundaryless
virtual
team
project
A refinery that transforms crude oil into gasoline, kerosene, and diesel fuel would be an example of ________.
mass production
continuous production
process production
unit production
The building of a bridge would be a type of ________.
unit production
mass production
process production
flow production
All other things being equal, the wider or larger the span of control, the more ________ an organization is.
ambitious
rigid
mechanistic
cost efficient
According to the traditional view, managers could not-and should not-directly supervise more than ________ subordinates.
four or five
five or six
ten or eleven
fifteen or sixteen
Willard has been assigned to a project development team in addition to his regular duties as a quality engineer. During this assignment he will report to both the project manager and his quality department manager. This situation ________.
violates span of control
violates unity of command
violates chain of command
violates the acceptance theory of authority
At Chemetron, all the accounting people share one large work area; all the quality control people are housed in a large office next to the production floor; and maintenance has its own space at the back of the building. Chemetron is using ________.
departmental specialization
functional departmentalization
process departmentalization
product specialization
Brutus' Fried Chicken patented the recipe for the spices used in the coating of the chicken. The patent protection lasts for 17 years. Brutus' Fried Chicken will view this patent protection as a(n) ________.
threat until the patent expires
opportunity during the time of the patent protection
weakness because the patent cannot be renewed
cost of doing business
