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WorksheetsAM PD 25 July
Total questions: 4
Worksheet time: 80secs
How to handle the password reset request in the live chat if the contacted person is the affected user?
Check user's line manager and get approval from him
Contact the user via Teams to confirm the request and proceed
Reset the password and share with him
Ask the user to get approval from the line manager
Which is the best practice while providing information to the user:
Referring the KB article all the time
Save the details in One note/Sticky notes and provide that to the users
While handling emergency cases,
Collect all the mandatory information as soon as possible and contact EIM team
We shouldn't take longer time to collect the mandatory information
We should give priority to emergency cases and complete it with utmost care
All the above
It is ok to give EXP GSD form to DSC users.
Yes
No
