WorksheetsHotel Departments, Guest Services, Sustainability & Smart Techno
Total questions: 7
Worksheet time: 4mins
Which department is responsible for cleaning and preparing guest rooms?
A) Front Office
B) Food & Beverage
C) Housekeeping
D) Maintenance
What is this hotel employee doing in the picture?
A) Cooking for the guest
B) Greeting new customers
C) Cleaning the guest room
D) Repairing air conditioning
The front office is in charge of checking in guests and handling reservations.
True
False
What is the main goal of guest service in a hotel?
A) Reduce costs
B) Ensure guest satisfaction
C) Sell souvenirs
D) Prepare meals
What kind of technology is the guest using in this picture?
A) Manual room key
B) Paper form check-in
C) Smart self check-in kiosk
D) Phone call reservation
In the Food & Beverage department, which of the following is a key responsibility?
A) Room cleaning
B) Serving meals and drinks
C) Managing security
D) Organizing guest tours
Which of these is a health and safety standard in hotels?
A) Self‑service check‑in
B) Offering spa treatments
C) Fire extinguishers and emergency exits
D) Welcome drinks
