(a)   you hold for a moment while I transfer your call?

(a)   I take a message for Mr. Lee?

(a)   you repeat that more slowly, please?

(a)   I ask who is calling, please?

• (a)   you tell me what time would be convenient for a meeting?

• (a)   I leave my number so she can call me back?

• (a)   you kindly put me through to the sales department?

• (a)   I call you back later this afternoon?

• (a)   you please spell your last name for me?