A user uses AI to draft a report but notices incorrect information included. What is this phenomenon called?

A user’s old tablet refuses to install a new app. What’s the MOST likely reason?

You need to enforce strong password requirements across all domain-joined computers. Where should you configure this setting?

A home user wants to dispose of a failed hard drive and ensure the data is permanently unrecoverable. What is the BEST way?

After removing malware and confirming the system is clean, what should the technician do NEXT?

You are using a 3D printer with carbon-fiber filament. What safety equipment is MOST important?

A customer’s desktop won’t power on, and the data is extremely important. What should the technician do FIRST?

Your organization wants centralized AAA (Authentication, Authorization, and Accounting) for users connecting to Wi-Fi. Which service should be used?

A company wants a third-party service that not only monitors for threats but also actively investigates and responds in real time. What solution should they adopt?

A Windows user wants to replace their password with fingerprint scanning. Which feature should be enabled?

A technician needs to format a USB drive so it can be read and written by both Windows and Linux systems. Which file system should they choose?

A user’s smartphone has very little free storage left and is now slow to switch between apps. What is the MOST likely cause?

A user is in a video call but keeps getting popup notifications. Which Windows feature should they enable to stop interruptions?

A macOS user wants to securely store and autofill their passwords across apps. Which built-in app should they use?

A server unexpectedly crashes, causing downtime for critical applications. As the technician, what should you complete to formally document the event, impact, and resolution steps?

A Linux admin wants to see which processes are running in real time and how much CPU and memory they are using, similar to Task Manager in Windows. Which command should they use?

Your company has retired old hard drives containing sensitive customer data. You hired a third-party service to destroy them. Which document should you obtain from the vendor to prove this process was completed securely?

A Windows user wants to encrypt specific folders so that even if someone steals their computer, the files remain inaccessible. Which feature should they use?

Which wireless security protocol is considered the weakest and easiest to crack?

A macOS user wants a simple built-in backup solution. Which feature should they use?

A security scan reveals that malware has gained deep, hidden administrative access to a computer. Which type of malware is this MOST likely to be?

A company’s office was damaged in a fire. The insurance provider requires a list of all IT equipment that was lost. Which document is MOST useful in this situation?

You download a software installer from the internet and want to verify its integrity. The vendor provides a SHA-256 value. What should you do?

A Windows user reports repeated Blue Screen of Death (BSOD) crashes. Which tool should a technician use FIRST to analyze the error codes and causes?

An administrator wants to reduce the strain on production systems during backup operations. Instead of copying everything each time, the backup server reconstructs full backups from the last full plus incremental backups. What is this called?

Your company has 200 new PCs that need operating systems installed. Instead of using USB drives, you want the machines to boot directly from the network to retrieve the installation image. Which technology should you use?

Your company installs fixed steel posts around the entrance of the data center to prevent vehicles from ramming the building. What are these called?

A user wants to install a 64-bit version of Windows but receives an error saying the processor is not supported. What is the limiting factor here?

You want to stop users from installing unauthorized applications on their Windows PCs. Which of the following should you do?

An administrator needs to enforce corporate security policies on employee iPhones, including limiting which apps can be installed and setting up Wi-Fi profiles automatically. Which solution should be used?

Your company wants to ensure that if a laptop is stolen, all the data on its hard drive is protected from unauthorized access. Which Windows feature should you enable?

A financial analyst complains that a very large, complex spreadsheet causes their PC to slow down, freeze, and sometimes stop responding. What is the MOST likely cause?

You are troubleshooting Wi-Fi connectivity issues at a coffee shop. A user reports that after connecting to the free Wi-Fi, their credentials were stolen. Investigation reveals an attacker created a malicious AP with the same SSID and settings as the legitimate Wi-Fi. What is this attack called?

A technician wants to automate the launch of scripts and programs every time a user signs into Windows. Which file type is commonly used for this purpose?

A company wants to prevent unauthorized users from both starting a computer and from altering BIOS/UEFI settings. Which configuration should be applied?

You have been instructed to move several heavy UPS batteries to a storage room for recycling later. Which safety best practice should you follow?

You are configuring multi-factor authentication (MFA) for a mobile device. The first factor is a password. Which of the following would be the BEST second factor to implement?

Your company wants to prevent employees from installing unauthorized apps on company smartphones. Which solution should you implement?

A technician needs to connect a Windows workstation to a shared folder on a server so it appears as a drive letter. Which command line tool should be used?

A user installs a free video player but later notices extra toolbars, pop-ups, and performance slowdowns. Which term BEST describes this type of bundled software?

A Windows service has stopped unexpectedly and users are reporting errors. You need to find out why the service failed and obtain detailed error codes. Which tool should you use?

A new employee will be working from home and needs secure access to company files stored on the internal file server. As the Cyber Warrior responsible for network security, which solution should you implement?

Your IT department needs to install the same operating system image on 100 newly purchased PCs in the office. What is the BEST solution?

Which document provides employees with guidelines on how they can use company devices and network resources appropriately?

Several employees share the same passcode to unlock a corporate smartphone. As a Cyber Warrior, what more secure authentication method should you recommend?

A technician receives a service request but realizes it requires advanced troubleshooting beyond their expertise. What is the BEST action to take?

Your manager wants to block employees from visiting unauthorized websites such as social media or gambling during work hours. Which router/firewall feature should you implement?

You notice an unsecured wireless network is broadcasting the same SSID as your company’s Wi-Fi. Employees accidentally connect to it, exposing sensitive data. What is this attack called?

A company wants to repurpose old hard drives but ensure that data is completely unrecoverable. Which method is BEST for this?

Which file system is most commonly used by modern Linux operating systems?

A developer suspects that their new application has a memory leak that causes system slowdown after several hours of use. Which Windows tool is BEST for monitoring application performance over time?

Your IT team is struggling with inconsistent methods of tracking and closing help desk requests. Management wants a consistent, documented way for technicians to enter and resolve tickets. What should you create for your technicians?

An organization wants to move from Windows 10 Pro to Windows 11 Pro while keeping all user files and applications intact. Which upgrade method should be used?

A user attempts to install a new application on a Windows 11 PC but receives an error: “Dependency X is required for this application.” What should the technician do?

A user wants to enable speech recognition to control their Windows 11 PC hands-free. Where should the technician direct them to enable this feature?

A company’s software was compromised through a vulnerability before the vendor even knew about it or had time to create a patch. What type of attack is this?

After a phishing attack, a computer was reimaged, new endpoint security installed, and scans confirmed it was clean. What is the NEXT step a technician should take?

A developer reports that their application cannot retrieve data from a local database. As the technician, you suspect a connectivity issue. Which command line tool is BEST for troubleshooting whether the application is establishing connections to the database?

A Linux administrator needs to perform system-level tasks that require root permissions. Which command should they use to temporarily elevate their privileges?

You receive an urgent call: multiple computers on the network are infected with ransomware. As the “Cyber Warrior” on duty, what is the FIRST action you should take?

A user reports that they cannot access a single cloud application through the company’s single sign-on (SSO) portal, but all other apps work fine. Which of the following should the technician try FIRST?

An employee receives a text message on their phone claiming to be from their bank. The message says, “Your account is locked. Click this link to reset your password immediately.” What type of attack is this?

An IT administrator needs to deploy a custom Windows image across 50 new computers in the organization. Instead of manually installing the OS on each system, the admin wants to push the installation over the network. Which solution is BEST?

A technician is informing employees that they must upgrade from Windows 10 to Windows 11 before October 14, 2025. Why is this upgrade mandatory?

Your company wants to track who enters restricted areas such as the server room and ensure that unauthorized personnel cannot gain access. Which technology should be implemented?

Your organization wants to ensure that sensitive data on USB flash drives cannot be accessed if the devices are lost or stolen. Which Windows feature would BEST meet this requirement?

A user reports that when they power on their computer, they see an error message stating “Operating System not found.” Upon inspection, you notice a USB thumb drive is still connected to the machine. Which of the following is the BEST first step to resolve the issue?

A user is unable to authenticate using a mobile MFA app after returning from international travel. What is the most likely cause?

While troubleshooting a laptop, you notice the battery is swollen and leaking a small amount of fluid. You want to know the correct emergency procedures before handling the damaged battery. Where should you look for this information?

A firewall in your company’s network is reaching end-of-life and no longer receives security updates. As the IT lead, you are expected to address this issue following the organization’s official change management process. What is the FIRST step you should take in this process?

When attempting to join a Windows computer to a Windows Domain, what must the computer’s DNS settings point to in order for the join to succeed?

A technician needs to remotely connect from a Windows 11 computer to a Linux Desktop Computer. The technician must be able to see the Linux desktop and control it with a mouse and keyboard. Which of the following should be used?