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Pengetahuan Kejuruan

Total questions: 83

Worksheet time: 44mins

Name
Class
Date
1.

In communication, the person who conveys the message or sender of the news is called...

a)

Communicant

b)

Negotiator

c)

Communicator

d)

Promoter

e)

Receiver

2.

Communication between two or more people, for example between you and a friend or colleague or between you and a group of people, is called...

a)

Intrapersonal

b)

General

c)

Mass

d)

Interpersonal

e)

Specific

3.

The image below is included in the category of communication forms...

a)

Graphic

b)

Verbal

c)

Voice intonation

d)

Non-verbal

e)

Written

4.

Preventive health efforts that focus on individual health activities as well as environmental health efforts are called...

a)

Sanitation

b)

Water supply

c)

Health

d)

Hygiene

e)

Disposal

5.

Mass communication is generally called mass media. This form of communication is generally used to inform the public of a special event or announcement. Media that is not included in mass media is...

a)

Television

b)

Newspaper

c)

Internet

d)

Magazine

e)

Telephone

6.

When two people communicate via telephone, a two-way communication process occurs like the flow...

a)

Receiver-sender-message-feedback

b)

Feedback-receiver-sender-message

c)

Sender-message-receiver-feedback

d)

Feedback-message-receiver-sender

e)

Sender-feedback-message-receiver

7.

The Indonesian nation has diverse cultures and tribes depending on the region of origin and the area of the tribe. The tribe that exists in West Java province is known as the tribe...

a)

Asmat

b)

Sunda

c)

Karo

d)

Betawi

e)

Banjar

8.

The appearance limited by a person's personal perspective full of positive self-confidence is called...

a)

Makeup

b)

Personal attitude

c)

Uniform

d)

Personal grooming

e)

Dress code

9.

When starting to work, you must pay attention to health, safety, and security at work. The state/condition of being free from danger, not experiencing disturbances, and not lacking anything is the definition of...

a)

Safety

b)

Healthy

c)

Curative

d)

Security

e)

Preventive

10.

Nations around the world have different cultural characteristics, and with these differences, it will be easy to recognize their country of origin. The Japanese nation, when first meeting, has the habit of greeting or saluting by...

a)

Smiling

b)

Hugging tightly

c)

Shaking hands

d)

Bowing

e)

Kissing on the cheek

11.

When tourists travel to a country for vacation, the currency used must match the currency used in the country they will visit or the currency that is valid internationally. The currency that is valid internationally is...

a)

Singapore Dollar

b)

Euro

c)

Yen

d)

Real

e)

US Dollar

12.

The image below is one of the safety signs used to indicate that...

a)

The floor is dry

b)

The corridor is wet

c)

The floor is slippery after mopping

d)

Staff should not be disturbed

e)

Find another way

13.

A hotel is one of the accommodations needed by people who are traveling for work or vacation. Based on the location of the hotel, it can be classified according to its location. An airport hotel is...

a)

A hotel located in the city center

b)

A hotel located in the airport environment

c)

A hotel located on the border of two regions

d)

A hotel located on the beach

e)

A hotel located in the community

14.

You will stay at a hotel and have already made a room reservation. Before you arrive, the hotel will register your name on the guest form for those who will stay. This form is called...

a)

Guest list

b)

Guest in the house

c)

Arrival list

d)

Departure list

e)

Expected arrival list

15.

Guests at the hotel are usually asked to fill out and sign the identity column in the format...

a)

Guest card

b)

Registration form

c)

Reservation card

d)

Luggage tag

e)

Rooming list

16.

Every region in Indonesia has international and domestic airports, one of which is Sultan Hasanudin airport located in the province...

4 lines
17.

Setiap wilayah di Indonesia memiliki lapangan terbang Internasional maupun domestik, salah satunya adalah lapangan terbang Sultan Hasanudin yang terletak dipropinsi…….

a)

Sulawesi selatan

b)

Sumatera barat

c)

Jawa timur

d)

Kalimantan timur

e)

Bali

18.

Banyak cara/ metode untuk melakukan pemesanan pemesanan kamar. Salah satu cara yang banyak dipergunakan karena relative murah dan langsung mendapatkan informasi tentang kepastian kamar yang dipesan adalah dengan menggunakan……

a)

E-mail

b)

Telephone

c)

Surat

d)

Facsimile

e)

Sort massage service

19.

Bapak Eko menginap di Hotel Mega Anggrek Jakarta selama 2 (dua) malam. Harga kamar deluxe permalam Rp.450.000,- harga belum termasuk 21% Government tax dan service charge. Berapa harga kamar yang harus dibayar Bapak Eko.....?

a)

Rp.989.000

b)

Rp.990.000

c)

Rp.1.089.000

d)

Rp.1089.900

e)

Rp.1.280.000

20.

Harga kamar hotel beragam tergantung dari situasi dan waktu. Pada umumnya Hotel memberlakukan paket harga kamar. Paket harga kamar yang berlaku khusus pada hari libur mingguan (jumat sampai minggu) disebut juga…..

a)

Compliment

b)

Weekdays rate

c)

Corporate rate

d)

Weekend rate

e)

Airline rate

21.

Ketika tamu sudah menyelesaikan pendaftaran diseksi Reception maka petugas Reception akan menyampaikan kartu tamu (guest card) yang berisi informasi tentang…….

a)

Name, room, arrival dan departure

b)

Name, room, nationality dan departure

c)

Name, payment by, arrival dan departure

d)

Name, room, departure dan remarks

e)

Name, signature, arrival dan departure

22.

Hotel Panorama Rembang memiliki kamar sejumlah 400 kamar. Pada hari rabu tanggal 21 januari 2009 kondisi kamar sebagai berikut : occupied 200 kamar, C/O 20 kamar, House use 15 kamar, kamar yang rusak (out of order) 15 kamar, maka jumlah kamar yang dapat dijual untuk tamu walk in guest pada hari tersebut adalah…....

a)

150 kamar

b)

160 kamar

c)

170 kamar

d)

190 kamar

e)

195 kamar

23.

Tamu hotel yang akan menitipkan barang bawaannya pada bagian concierge/ bell boy akan menerima kartu. Kartu tersebut adalah……..

a)

Baggage tag

b)

Luggage tag

c)

Baggage keeping receipt

d)

Baggage card

e)

Bell boy errand card

24.

Berbagai bentuk barang bawaan tamu pada saat melakukan perjalanan. Barang bawaan untuk memuat pakaian disebut…….

a)

Trunk

b)

Suite case

c)

Hand bag

d)

Back pack

e)

Brief case

25.

Bila anda akan melakukan pembicaraan melalui telepon dari Pontianak ke Jakarta, maka anda perlu menambah nomor regional daerah yang dituju, yaitu……..

a)

021

b)

031

c)

061

d)

0251

e)

0271

26.

Pada saat anda melakukan pembersihan rutin sehari-hari pada counter front desk yang terbuat dari kayu, maka teknik pembersihan yang dipergunakan adalah…....

a)

Mopping

b)

Polishing

c)

Dusting

d)

Sweeping

e)

Vacuuming

27.

Pada saat tamu menginap dihotel, seorang tamu memerlukan tempat tidur tambahan bagi anaknya yang berumur (enam) tahun. Tempat tidur tambahan disediakan oleh housekeeping namanya adalah…….

a)

Towel

b)

Hair dryer

c)

Adaptor

d)

Amenities

e)

Extra bed

28.

Kereta dorong untuk membawa secara bersamaan peralatan dan perlengkapan yang diperlukan room attendant pada saat akan membersihkan kamar hotel adalah…….

a)

Bell boy trolley

b)

Room attendant trolley

c)

Room service trolley

d)

Public area trolley

e)

Laundry trolley

29.

Peralatan pembersih manual yang diperlukan untuk memudahkan membersihkan pintu atau dinding yang terbuat dari kaca adalah…….

a)

Window squeezee

b)

Service cloth

c)

Lobby duster

d)

Vacuum cleaner

e)

Double bucket

30.

Untuk meringankan pekerjaan room attendant, sampah yang dikumpulkan dari kamar tamu ditempatkan dibagian……......... Pada trolley.

a)

Linen hamper

b)

Towel rack

c)

Amenities box

d)

Garbage hamper

e)

Plastic bag

31.

Hari ini anda bertugas membersihkan 15 (lima belas) kamar hotel bintang lima, dengan perinciaan sebagai berikut : 5 (lima) kamar double dengan status check out 8 (delapan) Anda perlu mempersiapkan sheet double dan twin sejumlah……..

a)

Double 10 sheet, twin 24 sheet

b)

Double 12 sheet, twin 48 sheet

c)

Double 12 sheet, twin 32 sheet

d)

Double 15 sheet, twin 40 sheet

e)

Double 15 sheet, twin 48 sheet

32.

Cleaning agents (chemicals) are very dangerous for skin health, so protective equipment for hands must be used, which is...

a)

Mask

b)

Helmet

c)

Shoes

d)

Hand glove

e)

Glasses

33.

A room attendant will always clean the bed, so they should know the parts of the bed which consist of...

a)

Bad head board, based bed, mattress, bed wheel and bed leg

b)

Bad head board, based bed, cover, bed wheel and bed leg

c)

Bad head board, cotton, mattress, bed wheel and bed leg

d)

Bad head board, based bed, sheet, bed wheel and bed leg

e)

Bad head board, based bed, mattress, pillow and bed leg

34.

The hotel provides toiletries that can be used in the hotel or taken home, but some are only used while in the hotel, namely...

a)

Shampoo

b)

Bath gel

c)

Bath towel

d)

Slipper

e)

Comb

35.

The size of the bed for each hotel room is always different. This size will affect the type of room available, for example, the presidential suite room for a five-star hotel has a bed size of...

a)

90 cm X 200 cm

b)

120 cm X 180 cm

c)

120 cm X 200 cm

d)

160 cm X 180 cm

e)

200 cm X 200 cm

36.

A star-rated hotel room has standard room furniture. The furniture used as a place to put guests' luggage is...

a)

Luggage rack

b)

Wardrobe

c)

Dressing table

d)

Television cabinet

e)

Arm chair

37.

A hotel guest left a valuable Rolex watch in their room. The item was found by the room attendant on duty. To ensure that the watch is stored properly, the hotel management will record the discovery information and the item data on the form...

a)

Loan item form

b)

Room boy report

c)

Maintenance and report

d)

Lost and found form

e)

Laundry and dry cleaning form

38.

The vacuuming procedure in guest rooms must be carried out according to the standard cleaning procedure by...

a)

Starting from the bathroom to the bedroom and balcony

b)

Free from various directions to the room door and corridor

c)

Starting from the farthest direction to the room door and bathroom

d)

Starting from the left side of the room to the right side of the room and bathroom

e)

From the entrance of the bathroom to the bed area and balcony

39.

The correct washing technique for clothes made from silk is...

a)

Laundry

b)

Press only

c)

Wash only

d)

Spotting

e)

Dry cleaning

40.

A guest staying at Kusuma Sari Hotel Bandung will have their clothes laundered at the hotel, with the details of the laundry type and price as follows: 2 long-sleeve shirts, price per piece Rp 6,500; 2 long pants, price per piece Rp 6,000; 2 handkerchiefs, price per piece Rp 2,500. How much should the guest pay? The price does not include 21% government tax and service charge...

a)

Rp.30,600

b)

Rp.33,500

c)

Rp.35,500

d)

Rp.36,300

e)

Rp.36,800

41.

The dry mopping cleaning technique is used to clean...

a)

Ceilings from dust

b)

Floors from dust

c)

Floors from puddles

d)

Furniture from dust

e)

Carpet floors from dirt

42.

In communication, the person who receives the message or news is called...

a)

Sender

b)

Negotiator

c)

Communicator

d)

Promoter

e)

Communicant

43.

Communication that is done with oneself, what you think and say to yourself about what you read, see, and hear is called...

a)

Intra-personal

b)

General

c)

Interpersonal

d)

Mass

e)

Specific

44.

Communication in the form of an image 'a person is angry' is a communication in the category of...

a)

Non-verbal

b)

Verbal

c)

Sound

d)

Graphic

e)

Written

45.

Preventive health efforts or disease prevention efforts that focus on activities for human environmental health is the definition of...

a)

Sanitation

b)

Water supply

c)

Health

d)

Hygiene

e)

Disposal

46.

Mass communication is generally called mass media. This form of communication is generally used to inform the public of a special event or announcement. Media that is not included in mass media is...

a)

Television

b)

Telephone

c)

Newspaper

d)

Internet

e)

Magazine

47.

If 2 (two) people communicate via telephone, a two-way communication process will occur as follows...

a)

Sender-message-receiver-feedback

b)

Receiver-sender-message-feedback

c)

Feedback-receiver-sender-message

d)

Feedback-message-receiver-sender

e)

Sender-feedback-message-receiver

48.

The Indonesian nation has diverse cultures and ethnicities depending on the region of origin and the ethnic group. The ethnic group in the special capital province is known as...

a)

Asmat

b)

Sunda

c)

Karo

d)

Betawi

e)

Banjar

49.

Appearance limited by a person's personal perspective full of positive self-confidence is called...

a)

Make-up

b)

Personal attitude

c)

Personal grooming

d)

Uniform

e)

Dress code

50.

When starting to work, you must pay attention to health, safety, and work security. According to the Indonesian dictionary, not feeling afraid or free from danger; tranquility; peacefulness is the definition of...

a)

Safety

b)

Security

c)

Healthy

d)

Curative

e)

Preventive

51.

Nations around the world have different cultural characteristics, with these differences it will be easy to recognize their country of origin. The Japanese nation, when first meeting, has a habit of greeting or saluting by...

a)

Smiling

b)

Hugging tightly

c)

Shaking hands

d)

Kissing on the cheek

e)

Bowing

52.

When tourists travel for vacation to a country, the currency used must match the currency used in the country visited or the currency that is valid internationally. The currency that is valid internationally is...

a)

Singapore Dollar

b)

Euro

c)

US Dollar

d)

Real

e)

Yen

53.

The image below is one of the safety signs, used to inform that...

a)

Guests must be careful

b)

Guests are not allowed to enter

c)

Room under repair

d)

Staff should not be disturbed

e)

Find another way

54.

A hotel as one of the accommodations needed by people who are traveling for work or vacation. Based on the location of the hotel, it can be classified according to its location. A city hotel is...

a)

A hotel built in the airport environment

b)

A hotel located on the border of two regions

c)

A hotel built on the beach

d)

A hotel located in the city center

e)

A hotel located in the surroundings

55.

What is a hotel built in an airport environment?

a)

Hotel built in an airport environment

b)

Hotel located at the border of two regions

c)

Hotel built by the beach

d)

Hotel located in the city center

e)

Hotel located in the community

56.

What is the guest registration form called?

a)

Guest list

b)

Guest in the house

c)

Expected arrival list

d)

Arrival list

e)

Departure list

57.

What format must guests fill out during registration?

a)

Registration form

b)

Guest card

c)

Reservation card

d)

Luggage tag

e)

Rooming list

58.

Which province is Soekarno Hatta airport located in?

a)

South Sulawesi

b)

West Sumatra

c)

Banten

d)

East Kalimantan

e)

Bali

59.

What is a commonly used method for hotel room booking?

a)

Email

b)

Letter

c)

Facsimile

d)

Short message service

e)

Telephone

60.

How much does Miss Marina have to pay for her stay?

a)

Rp.1.352.000,-

b)

Rp.1.450.000,-

c)

Rp.1.452.000,-

d)

Rp.1.480.000,-

e)

Rp.1.584.000,-

61.

What is the term for hotel room rates applicable on weekdays?

a)

Compliment

b)

Weekdays rate

c)

Corporate rate

d)

Weekend rate

e)

Airline rate

62.

What information does the guest card contain?

a)

Name, Room, Nationality and Departure

b)

Name, Payment by, Arrival and Departure

c)

Name, Room, Departure and Remarks

d)

Name, Room, Arrival and Departure

e)

Name, Signature, Arrival and Departure

63.

How many rooms can be sold for walk-in guests?

a)

150 rooms

b)

160 rooms

c)

170 rooms

d)

180 rooms

e)

190 rooms

64.

What is the card received by guests who leave their luggage with the concierge?

a)

Baggage keeping receipt

b)

Luggage tag

c)

Baggage tag

d)

Baggage card

e)

Bellboy errand card

65.

What is the term for luggage that contains important documents?

a)

Trunk

b)

Suitcase

c)

Hand bag

d)

Backpack

e)

Briefcase

66.

What is the regional code to call Jakarta from Surabaya?

a)

021

b)

031

c)

061

d)

0251

e)

0271

67.

What manual cleaning tool is used by housemen in the hotel lobby?

a)

Soft cloth

b)

Lobby duster

c)

Polishing

d)

Window squeeze

e)

Wet vacuum cleaner

68.

What is the name of the extra bed provided by housekeeping?

a)

Towel

b)

Hair dryer

c)

Adaptor

d)

Extra bed

e)

Amenities

69.

What is the trolley used by housemen to carry equipment?

a)

Bell boy trolley

b)

Room attendant trolley

c)

Public area trolley

d)

Room service trolley

e)

Laundry trolley

70.

What equipment is used to polish marble floors?

a)

Window squeeze

b)

Vacuum machine

c)

Dust cloth

d)

Lobby duster

e)

Polish

71.

What is the equipment used for polishing marble floors?

a)

Window squeeze

b)

Vacuum machine

c)

Dust cloth

d)

Lobby duster

e)

Polishing machine

72.

Where should the trash collected from guest rooms be placed?

a)

Linen hamper

b)

Garbage hamper

c)

Towl rack

d)

Amenities box

e)

Plastic bag

73.

How many sheets of double and twin beds are needed for cleaning 15 hotel rooms?

a)

Double 15 sheet, twin 48 sheet

b)

Double 15 sheet, twin 36 sheet

c)

Double 21 sheet, twin 36 sheet

d)

Double 21 sheet, twin 48 sheet

e)

Double 21 sheet, twin 42 sheet

74.

What protective equipment should be used for the nose and mouth when handling cleaning chemicals?

a)

Masker

b)

Helmet

c)

Shoes

d)

Hand glove

e)

Glasses

75.

What parts of the bed should a room attendant know?

a)

Bed head board, cloth, mattress, bed wheel, and bed leg

b)

Bed head board, based bed, mattress, bed wheel, and bed leg

c)

Bed head board, based bed, cover, bed wheel, and bed leg

d)

Bed head board, pillow, mattress, bed wheel, and bed leg

e)

Bed head board, based bed, mattress, sheet, and bed leg

76.

Which toiletries can be used in the hotel or taken home?

a)

Cotton bud

b)

Bath gel

c)

Slipper

d)

Comb

e)

Hair dryer

77.

What is the bed size for a presidential suite in a five-star hotel?

a)

90 cm X 200 cm

b)

120 cm X 180 cm

c)

120 cm X 200 cm

d)

200 cm X 200 cm

e)

200 cm X 180 cm

78.

What furniture is used for storing guests' clothes?

a)

Luggage rack

b)

Wardrobe

c)

Dressing table

d)

Television cabinet

e)

Arm chair

79.

What form does the hotel management use to record valuable items left behind by guests?

a)

Loan item form

b)

Room boy report

c)

Maintenance and repair report

d)

Lost and found form

e)

Laundry and dry cleaning form

80.

What is the standard procedure for vacuuming guest rooms?

a)

Start from the farthest point to the door and bathroom

b)

Start from the bathroom to the bedroom and balcony

c)

Free from various directions to the door and corridor

d)

Start from the left side of the room to the right side and bathroom

e)

From the bathroom entrance towards the bed and balcony

81.

What is the correct washing technique for party clothes made of silk?

a)

Dry cleaning

b)

Laundry

c)

Press only

d)

Wash only

e)

Spotting

82.

How much should a guest pay for laundry services including a 21% government tax and service charge?

a)

Rp. 36.600,-

b)

Rp. 39.930,-

c)

Rp. 40.500,-

d)

Rp. 46.930,-

e)

Rp. 49.300,-

83.

What does the dry mopping cleaning technique clean?

a)

Ceiling from dust

b)

Floor from standing water

c)

Carpet floor from dirt

d)

Floor from dust

e)

Furniture from dust