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WorksheetsPengetahuan Kejuruan
Total questions: 83
Worksheet time: 44mins
In communication, the person who conveys the message or sender of the news is called...
Communicant
Negotiator
Communicator
Promoter
Receiver
Communication between two or more people, for example between you and a friend or colleague or between you and a group of people, is called...
Intrapersonal
General
Mass
Interpersonal
Specific
The image below is included in the category of communication forms...
Graphic
Verbal
Voice intonation
Non-verbal
Written
Preventive health efforts that focus on individual health activities as well as environmental health efforts are called...
Sanitation
Water supply
Health
Hygiene
Disposal
Mass communication is generally called mass media. This form of communication is generally used to inform the public of a special event or announcement. Media that is not included in mass media is...
Television
Newspaper
Internet
Magazine
Telephone
When two people communicate via telephone, a two-way communication process occurs like the flow...
Receiver-sender-message-feedback
Feedback-receiver-sender-message
Sender-message-receiver-feedback
Feedback-message-receiver-sender
Sender-feedback-message-receiver
The Indonesian nation has diverse cultures and tribes depending on the region of origin and the area of the tribe. The tribe that exists in West Java province is known as the tribe...
Asmat
Sunda
Karo
Betawi
Banjar
The appearance limited by a person's personal perspective full of positive self-confidence is called...
Makeup
Personal attitude
Uniform
Personal grooming
Dress code
When starting to work, you must pay attention to health, safety, and security at work. The state/condition of being free from danger, not experiencing disturbances, and not lacking anything is the definition of...
Safety
Healthy
Curative
Security
Preventive
Nations around the world have different cultural characteristics, and with these differences, it will be easy to recognize their country of origin. The Japanese nation, when first meeting, has the habit of greeting or saluting by...
Smiling
Hugging tightly
Shaking hands
Bowing
Kissing on the cheek
When tourists travel to a country for vacation, the currency used must match the currency used in the country they will visit or the currency that is valid internationally. The currency that is valid internationally is...
Singapore Dollar
Euro
Yen
Real
US Dollar
The image below is one of the safety signs used to indicate that...
The floor is dry
The corridor is wet
The floor is slippery after mopping
Staff should not be disturbed
Find another way
A hotel is one of the accommodations needed by people who are traveling for work or vacation. Based on the location of the hotel, it can be classified according to its location. An airport hotel is...
A hotel located in the city center
A hotel located in the airport environment
A hotel located on the border of two regions
A hotel located on the beach
A hotel located in the community
You will stay at a hotel and have already made a room reservation. Before you arrive, the hotel will register your name on the guest form for those who will stay. This form is called...
Guest list
Guest in the house
Arrival list
Departure list
Expected arrival list
Guests at the hotel are usually asked to fill out and sign the identity column in the format...
Guest card
Registration form
Reservation card
Luggage tag
Rooming list
Every region in Indonesia has international and domestic airports, one of which is Sultan Hasanudin airport located in the province...
Setiap wilayah di Indonesia memiliki lapangan terbang Internasional maupun domestik, salah satunya adalah lapangan terbang Sultan Hasanudin yang terletak dipropinsi…….
Sulawesi selatan
Sumatera barat
Jawa timur
Kalimantan timur
Bali
Banyak cara/ metode untuk melakukan pemesanan pemesanan kamar. Salah satu cara yang banyak dipergunakan karena relative murah dan langsung mendapatkan informasi tentang kepastian kamar yang dipesan adalah dengan menggunakan……
Telephone
Surat
Facsimile
Sort massage service
Bapak Eko menginap di Hotel Mega Anggrek Jakarta selama 2 (dua) malam. Harga kamar deluxe permalam Rp.450.000,- harga belum termasuk 21% Government tax dan service charge. Berapa harga kamar yang harus dibayar Bapak Eko.....?
Rp.989.000
Rp.990.000
Rp.1.089.000
Rp.1089.900
Rp.1.280.000
Harga kamar hotel beragam tergantung dari situasi dan waktu. Pada umumnya Hotel memberlakukan paket harga kamar. Paket harga kamar yang berlaku khusus pada hari libur mingguan (jumat sampai minggu) disebut juga…..
Compliment
Weekdays rate
Corporate rate
Weekend rate
Airline rate
Ketika tamu sudah menyelesaikan pendaftaran diseksi Reception maka petugas Reception akan menyampaikan kartu tamu (guest card) yang berisi informasi tentang…….
Name, room, arrival dan departure
Name, room, nationality dan departure
Name, payment by, arrival dan departure
Name, room, departure dan remarks
Name, signature, arrival dan departure
Hotel Panorama Rembang memiliki kamar sejumlah 400 kamar. Pada hari rabu tanggal 21 januari 2009 kondisi kamar sebagai berikut : occupied 200 kamar, C/O 20 kamar, House use 15 kamar, kamar yang rusak (out of order) 15 kamar, maka jumlah kamar yang dapat dijual untuk tamu walk in guest pada hari tersebut adalah…....
150 kamar
160 kamar
170 kamar
190 kamar
195 kamar
Tamu hotel yang akan menitipkan barang bawaannya pada bagian concierge/ bell boy akan menerima kartu. Kartu tersebut adalah……..
Baggage tag
Luggage tag
Baggage keeping receipt
Baggage card
Bell boy errand card
Berbagai bentuk barang bawaan tamu pada saat melakukan perjalanan. Barang bawaan untuk memuat pakaian disebut…….
Trunk
Suite case
Hand bag
Back pack
Brief case
Bila anda akan melakukan pembicaraan melalui telepon dari Pontianak ke Jakarta, maka anda perlu menambah nomor regional daerah yang dituju, yaitu……..
021
031
061
0251
0271
Pada saat anda melakukan pembersihan rutin sehari-hari pada counter front desk yang terbuat dari kayu, maka teknik pembersihan yang dipergunakan adalah…....
Mopping
Polishing
Dusting
Sweeping
Vacuuming
Pada saat tamu menginap dihotel, seorang tamu memerlukan tempat tidur tambahan bagi anaknya yang berumur (enam) tahun. Tempat tidur tambahan disediakan oleh housekeeping namanya adalah…….
Towel
Hair dryer
Adaptor
Amenities
Extra bed
Kereta dorong untuk membawa secara bersamaan peralatan dan perlengkapan yang diperlukan room attendant pada saat akan membersihkan kamar hotel adalah…….
Bell boy trolley
Room attendant trolley
Room service trolley
Public area trolley
Laundry trolley
Peralatan pembersih manual yang diperlukan untuk memudahkan membersihkan pintu atau dinding yang terbuat dari kaca adalah…….
Window squeezee
Service cloth
Lobby duster
Vacuum cleaner
Double bucket
Untuk meringankan pekerjaan room attendant, sampah yang dikumpulkan dari kamar tamu ditempatkan dibagian……......... Pada trolley.
Linen hamper
Towel rack
Amenities box
Garbage hamper
Plastic bag
Hari ini anda bertugas membersihkan 15 (lima belas) kamar hotel bintang lima, dengan perinciaan sebagai berikut : 5 (lima) kamar double dengan status check out 8 (delapan) Anda perlu mempersiapkan sheet double dan twin sejumlah……..
Double 10 sheet, twin 24 sheet
Double 12 sheet, twin 48 sheet
Double 12 sheet, twin 32 sheet
Double 15 sheet, twin 40 sheet
Double 15 sheet, twin 48 sheet
Cleaning agents (chemicals) are very dangerous for skin health, so protective equipment for hands must be used, which is...
Mask
Helmet
Shoes
Hand glove
Glasses
A room attendant will always clean the bed, so they should know the parts of the bed which consist of...
Bad head board, based bed, mattress, bed wheel and bed leg
Bad head board, based bed, cover, bed wheel and bed leg
Bad head board, cotton, mattress, bed wheel and bed leg
Bad head board, based bed, sheet, bed wheel and bed leg
Bad head board, based bed, mattress, pillow and bed leg
The hotel provides toiletries that can be used in the hotel or taken home, but some are only used while in the hotel, namely...
Shampoo
Bath gel
Bath towel
Slipper
Comb
The size of the bed for each hotel room is always different. This size will affect the type of room available, for example, the presidential suite room for a five-star hotel has a bed size of...
90 cm X 200 cm
120 cm X 180 cm
120 cm X 200 cm
160 cm X 180 cm
200 cm X 200 cm
A star-rated hotel room has standard room furniture. The furniture used as a place to put guests' luggage is...
Luggage rack
Wardrobe
Dressing table
Television cabinet
Arm chair
A hotel guest left a valuable Rolex watch in their room. The item was found by the room attendant on duty. To ensure that the watch is stored properly, the hotel management will record the discovery information and the item data on the form...
Loan item form
Room boy report
Maintenance and report
Lost and found form
Laundry and dry cleaning form
The vacuuming procedure in guest rooms must be carried out according to the standard cleaning procedure by...
Starting from the bathroom to the bedroom and balcony
Free from various directions to the room door and corridor
Starting from the farthest direction to the room door and bathroom
Starting from the left side of the room to the right side of the room and bathroom
From the entrance of the bathroom to the bed area and balcony
The correct washing technique for clothes made from silk is...
Laundry
Press only
Wash only
Spotting
Dry cleaning
A guest staying at Kusuma Sari Hotel Bandung will have their clothes laundered at the hotel, with the details of the laundry type and price as follows: 2 long-sleeve shirts, price per piece Rp 6,500; 2 long pants, price per piece Rp 6,000; 2 handkerchiefs, price per piece Rp 2,500. How much should the guest pay? The price does not include 21% government tax and service charge...
Rp.30,600
Rp.33,500
Rp.35,500
Rp.36,300
Rp.36,800
The dry mopping cleaning technique is used to clean...
Ceilings from dust
Floors from dust
Floors from puddles
Furniture from dust
Carpet floors from dirt
In communication, the person who receives the message or news is called...
Sender
Negotiator
Communicator
Promoter
Communicant
Communication that is done with oneself, what you think and say to yourself about what you read, see, and hear is called...
Intra-personal
General
Interpersonal
Mass
Specific
Communication in the form of an image 'a person is angry' is a communication in the category of...
Non-verbal
Verbal
Sound
Graphic
Written
Preventive health efforts or disease prevention efforts that focus on activities for human environmental health is the definition of...
Sanitation
Water supply
Health
Hygiene
Disposal
Mass communication is generally called mass media. This form of communication is generally used to inform the public of a special event or announcement. Media that is not included in mass media is...
Television
Telephone
Newspaper
Internet
Magazine
If 2 (two) people communicate via telephone, a two-way communication process will occur as follows...
Sender-message-receiver-feedback
Receiver-sender-message-feedback
Feedback-receiver-sender-message
Feedback-message-receiver-sender
Sender-feedback-message-receiver
The Indonesian nation has diverse cultures and ethnicities depending on the region of origin and the ethnic group. The ethnic group in the special capital province is known as...
Asmat
Sunda
Karo
Betawi
Banjar
Appearance limited by a person's personal perspective full of positive self-confidence is called...
Make-up
Personal attitude
Personal grooming
Uniform
Dress code
When starting to work, you must pay attention to health, safety, and work security. According to the Indonesian dictionary, not feeling afraid or free from danger; tranquility; peacefulness is the definition of...
Safety
Security
Healthy
Curative
Preventive
Nations around the world have different cultural characteristics, with these differences it will be easy to recognize their country of origin. The Japanese nation, when first meeting, has a habit of greeting or saluting by...
Smiling
Hugging tightly
Shaking hands
Kissing on the cheek
Bowing
When tourists travel for vacation to a country, the currency used must match the currency used in the country visited or the currency that is valid internationally. The currency that is valid internationally is...
Singapore Dollar
Euro
US Dollar
Real
Yen
The image below is one of the safety signs, used to inform that...
Guests must be careful
Guests are not allowed to enter
Room under repair
Staff should not be disturbed
Find another way
A hotel as one of the accommodations needed by people who are traveling for work or vacation. Based on the location of the hotel, it can be classified according to its location. A city hotel is...
A hotel built in the airport environment
A hotel located on the border of two regions
A hotel built on the beach
A hotel located in the city center
A hotel located in the surroundings
What is a hotel built in an airport environment?
Hotel built in an airport environment
Hotel located at the border of two regions
Hotel built by the beach
Hotel located in the city center
Hotel located in the community
What is the guest registration form called?
Guest list
Guest in the house
Expected arrival list
Arrival list
Departure list
What format must guests fill out during registration?
Registration form
Guest card
Reservation card
Luggage tag
Rooming list
Which province is Soekarno Hatta airport located in?
South Sulawesi
West Sumatra
Banten
East Kalimantan
Bali
What is a commonly used method for hotel room booking?
Letter
Facsimile
Short message service
Telephone
How much does Miss Marina have to pay for her stay?
Rp.1.352.000,-
Rp.1.450.000,-
Rp.1.452.000,-
Rp.1.480.000,-
Rp.1.584.000,-
What is the term for hotel room rates applicable on weekdays?
Compliment
Weekdays rate
Corporate rate
Weekend rate
Airline rate
What information does the guest card contain?
Name, Room, Nationality and Departure
Name, Payment by, Arrival and Departure
Name, Room, Departure and Remarks
Name, Room, Arrival and Departure
Name, Signature, Arrival and Departure
How many rooms can be sold for walk-in guests?
150 rooms
160 rooms
170 rooms
180 rooms
190 rooms
What is the card received by guests who leave their luggage with the concierge?
Baggage keeping receipt
Luggage tag
Baggage tag
Baggage card
Bellboy errand card
What is the term for luggage that contains important documents?
Trunk
Suitcase
Hand bag
Backpack
Briefcase
What is the regional code to call Jakarta from Surabaya?
021
031
061
0251
0271
What manual cleaning tool is used by housemen in the hotel lobby?
Soft cloth
Lobby duster
Polishing
Window squeeze
Wet vacuum cleaner
What is the name of the extra bed provided by housekeeping?
Towel
Hair dryer
Adaptor
Extra bed
Amenities
What is the trolley used by housemen to carry equipment?
Bell boy trolley
Room attendant trolley
Public area trolley
Room service trolley
Laundry trolley
What equipment is used to polish marble floors?
Window squeeze
Vacuum machine
Dust cloth
Lobby duster
Polish
What is the equipment used for polishing marble floors?
Window squeeze
Vacuum machine
Dust cloth
Lobby duster
Polishing machine
Where should the trash collected from guest rooms be placed?
Linen hamper
Garbage hamper
Towl rack
Amenities box
Plastic bag
How many sheets of double and twin beds are needed for cleaning 15 hotel rooms?
Double 15 sheet, twin 48 sheet
Double 15 sheet, twin 36 sheet
Double 21 sheet, twin 36 sheet
Double 21 sheet, twin 48 sheet
Double 21 sheet, twin 42 sheet
What protective equipment should be used for the nose and mouth when handling cleaning chemicals?
Masker
Helmet
Shoes
Hand glove
Glasses
What parts of the bed should a room attendant know?
Bed head board, cloth, mattress, bed wheel, and bed leg
Bed head board, based bed, mattress, bed wheel, and bed leg
Bed head board, based bed, cover, bed wheel, and bed leg
Bed head board, pillow, mattress, bed wheel, and bed leg
Bed head board, based bed, mattress, sheet, and bed leg
Which toiletries can be used in the hotel or taken home?
Cotton bud
Bath gel
Slipper
Comb
Hair dryer
What is the bed size for a presidential suite in a five-star hotel?
90 cm X 200 cm
120 cm X 180 cm
120 cm X 200 cm
200 cm X 200 cm
200 cm X 180 cm
What furniture is used for storing guests' clothes?
Luggage rack
Wardrobe
Dressing table
Television cabinet
Arm chair
What form does the hotel management use to record valuable items left behind by guests?
Loan item form
Room boy report
Maintenance and repair report
Lost and found form
Laundry and dry cleaning form
What is the standard procedure for vacuuming guest rooms?
Start from the farthest point to the door and bathroom
Start from the bathroom to the bedroom and balcony
Free from various directions to the door and corridor
Start from the left side of the room to the right side and bathroom
From the bathroom entrance towards the bed and balcony
What is the correct washing technique for party clothes made of silk?
Dry cleaning
Laundry
Press only
Wash only
Spotting
How much should a guest pay for laundry services including a 21% government tax and service charge?
Rp. 36.600,-
Rp. 39.930,-
Rp. 40.500,-
Rp. 46.930,-
Rp. 49.300,-
What does the dry mopping cleaning technique clean?
Ceiling from dust
Floor from standing water
Carpet floor from dirt
Floor from dust
Furniture from dust
