NEW
Font size
WorksheetsDeployment & ITIL Quiz-Day1
Total questions: 10
Worksheet time: 3mins
What comes after learning programming languages like HTML, CSS, JavaScript, and React?
Testing
Deployment
Debugging
Documentation
Why is deployment important in the IT industry?
It allows only developers to view the software
It is optional after programming
It makes your work accessible to clients and users
It replaces the need for programming
Should we deploy immediately after completing programming?
Yes, always
No, because software must be tested first
Only if the client requests
Only for small projects
Which of the following is NOT a reason to avoid immediate deployment?
Bugs may exist in the code
Software quality must be tested
Security issues may be present
Deployment saves testing time
In big IT companies, how are new systems or fixes deployed?
Randomly
Without a plan
Following a structured process
Only when customers complain
What does ITIL stand for?
Information Technology Integrated Lifecycle
Information Technology Infrastructure Library
International Technology Innovation Lab
Information Tools for IT Leaders
In ITIL, what is an incident?
The root cause of an issue
Something breaks, like a printer not working
A planned service upgrade
A customer’s feature request
In ITIL, what does a Change refer to?
Fixing a bug
Adding or modifying something in the service
Root cause analysis
Customer complaint
Who is the first point of contact for IT issues in ITIL roles?
Incident Manager
Service Desk Agent
Change Manager
Problem Manager
Which ITIL role is responsible for finding and fixing root causes of issues?
Service Desk Agent
Change Manager
Problem Manager
Incident Manager
