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WorksheetsDay 12
Total questions: 15
Worksheet time: 8mins
An IT technician needs to connect securely to a Linux server from a remote location using the command line. Which protocol should they use?
Telnet
SSH
RDP
VNC
Which of the following is a modern Windows scripting tool that uses Cmdlets for system automation?
Batch files
Powershell
Visual Basic Script (VBS)
Javascript
A user needs to connect to their work computer using Remote Desktop Protocol (RDP), but the company firewall is blocking the connection. Which firewall rule should the user add to allow RDP access?
Allow outbound traffic on TCP port 22
Allow inbound traffic on TCP port 3389
Allow outbound traffic on UDP port 53
Allow inbound traffic on TCP port 443
Which language is best known for web interactivity but also has an automation variant on macOS?
Powershell
JavaScript
Python
Bash
Which remote access tool creates a secure encrypted tunnel to connect to a private network from the Internet?
VNC
VPN
RDP
TeamViewer
While troubleshooting a laptop, you notice the battery is swollen and leaking a
small amount of fluid. You want to know the correct emergency procedures before
handling the damaged battery. Where should you look for this information?
The Windows 11 user guide
The Material Safety Data Sheet (MSDS)
The manufacturer’s warranty card
The Device Manager
Your IT team is struggling with inconsistent methods of tracking and closing help
desk requests. Management wants a consistent, documented way for technicians
to enter and resolve tickets. What should you create for your technicians?
Service Level Agreement (SLA)
Standard Operating Procedures (SOPs)
Change Management Document
Acceptable Use Policy (AUP)
A technician receives a service request but realizes it requires advanced
troubleshooting beyond their expertise. What is the BEST action to take?
Escalate the ticket to the next support level
Close the ticket and let the user re-submit
Guess at the solution and apply it
Ignore the ticket until someone else handles it
A technician wants to automate the launch of scripts and programs every time a
user signs into Windows. Which file type is commonly used for this purpose?
.bat file
.dll file
.sys file
.log file
A macOS user wants a simple built-in backup solution. Which feature should they
use?
File History
Time Machine
ICloud Keychain
Disk Utility
A Linux admin wants to see which processes are running in real time and how
much CPU and memory they are using, similar to Task Manager in Windows. Which
command should they use?
ps
top
ls
kill
A Windows user wants to replace their password with fingerprint scanning. Which
feature should be enabled?
BitLocker
Windows Hello
EFS
Credential Guard
A user reports they cannot connect to a secure website. Which firewall rule is MOST likely missing?
Allow outbound TCP 443
Allow inbound TCP 80
Allow outbound TCP 21
Allow inbound TCP 23
What is the primary purpose of scripting in IT environments?
Replace operating systems with custom software
Automate repetitive tasks and reduce human error
Eliminate the need for IT staff
Encrypt network traffic between devices
A technician is writing a script that should check if a backup drive is connected. If the drive is found, the script should start copying files. If the drive is not found, it should display an error message. Which of the following control structures should the technician use to accomplish this?
Loop
If-Then-Else
Try-Catch
Switch-Case
