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ÔN TẬP QUẢN TRỊ NHÂN LỰC

Total questions: 47

Worksheet time: 24mins

Name
Class
Date
1.

The main aim for strategic Human Resource Management it to...............

a)

To deter the employees

b)

To achieve organizational goals

c)

To break even

d)

To reduce the costs

2.

How many goals of Human Resources Management are there?

a)

3

b)

4

c)

5

d)

6

3.

Defines the basic purpose of an organization, briefly describing why it exists and what it does to achieve”. What is it?

a)

Vision

b)

Mission

c)

Goals

d)

Strategy

4.

Inbreeding and lack of new ideas( thiếu hụt ý tưởng hạn chế của sự dụng nội bộ) are disadvantages of internal recruitment

a)

True

b)

False

5.

Serves as a form of advertising for the company is advantages of external recruitment

a)

True

b)

False

6.

What is the written statement of tasks, duties and responsibilities? (TDRs)

a)

Job description

b)

Job analysis

c)

Job summary

d)

Job identification data

7.

Job specification (KSAOs) doesn’t refer to list of....

a)

Knowledge

b)

Job design

c)

Abilities

d)

Skills

8.

Biological approach (cách tiếp cận sinh học) based on the research on body movements to reduce the physical strain on labors’ body.

a)

True

b)

False

9.

Job enrichment is the process of broadening jobs by adding tasks with similar skills and abilities. (Job Enlargement)

a)

True

b)

False

10.

The first step in the human resource planning process is forecasting.

a)

True

b)

False

11.

Recruitment is a process of attracting qualified job candidates to hire the best people to do the work.

a)

True

b)

False

12.

Identifying the most qualified applicants for employment refers to:

a)

career planning.

b)

human resource planning.

c)

training.

d)

selection.

13.

To determining labor surplus & shortage, we can use present( historycal) data to predict the future

a)

True

b)

False

14.

Work – flow design is a process of defining how work will be performed and the tasks required in a given job

a)

True

b)

False

15.

The final step in the planning process is to:

a)

evaluate results.

b)

set goals and objectives.

c)

formulate strategies.

d)

establish forecasting methods.

16.

For the organization, the Covid-19 pandemic is......

a)

Strength

b)

Weakness

c)

Opportunity

d)

Threat

17.

Waiter is...

a)

Job title

b)

Job Location

c)

Reporting to

d)

Job duty

18.

Which information is not job specification ( không phải bảng tiêu chuẩn công việc)?

a)

Work in the same position for 2 years

b)

Teamwork

c)

Welcome guest

d)

Good appearance

19.

Which technique used to lighten some of the boredom employees face when performing the same job repeatedly?

a)

Job Simplification

b)

Job Enrichment

c)

Job Enlargement

d)

Job Rotation

20.

The number and nature of the jobs that company needs, is called:

a)

Labor Surplus

b)

Labor Supply

c)

Labor Demand

d)

Labor Shortage

21.

You are the manager of a fast food restaurant. What are the inputs when you analyze the work-flow?

a)

a hamburger

b)

burgers, tomatoes, salad...

c)

cut tomatoes

d)

pepsi

22.

How many functions of Human Resources Management are there?

a)

5

b)

6

c)

7

d)

8

23.

The final stage (giai đoạn cuối cùng) of a work-flow(luồng công việc) analysis is analyzing the:

a)

work outputs.

b)

work inputs.( đầu vào công việc)

c)

work processes.

d)

work relationships.

24.

Internal resource of candidate NOT involve:

a)

Job hunter agent

b)

Skills inventories

c)

Internal job-posting system

d)

Employees as referral sources

25.

External sources of job candidates NOT involve:

a)

Schools, universities colleges

b)

Internal bullentin board

c)

Job fairs

d)

Advertising

26.

What is advantage of internal recruiting?

a)

Brings “new blood” and new ideas into the company.

b)

Provides a fresh look at your organization. (advantage of external)

c)

Reduce training time and less training costs (advantage of internal)

d)

Serves as a form of advertising for the company (advantage of internal)

27.

When there are too many employees for the amount of work to be done, companies may: (managing a labor surplus)

a)

Train existing employees

b)

Promote

c)

Recruit

d)

Lay off workers / Downsize / buy out / Early retirement

28.

Internal resource of candidate NOT involve:

a)

Job hunter agent

b)

Skills inventories

c)

Internal job-posting system

d)

Employees as referral sources

29.

External recruitment can lower productivity than internal recruitment.

a)

True

b)

False

30.

What are the things that recruiter looking from candidates?

a)

Appearance

b)

Personality

c)

Responses questions

d)

All of them

31.

Strategic HR management includes all but one of the following. Name the exception.

a)

Financial planning

b)

Training and development

c)

Performance management

d)

Recruitment & selection

32.

When there are too few employees for the amount of work to be done, companies may buy out workers.

a)

True

b)

False

33.

Who generally work 20 hours or less per week but do not receive benefits or work regular shifts?

a)

Permanent employees

b)

Temporary employees

c)

Part-time employees

d)

Outsourced employees

34.

Many people will be shopping during Tet so we need to increase staff to maintain good service.

a)

External impacts on labor demand (positive)

b)

External impacts on labor demand (negative)

c)

Internal impacts on labor supply (positive)

d)

Internal impacts on labor supply (negative)

35.

Attract potential employees belong to which goal of HRM?

a)

Attracting and staffing the human resources

b)

Training and development

c)

Retaining & motivating the human resources

d)

None of them

36.

The most popular selection techniques in hospitality are IQ Test and English language Test.

a)

True

b)

False

37.

To manage a labor surplus, the organization should stop hiring people and let normal departures take care of the surplus.

a)

True

b)

False

38.

Job descriptions don't include experience.

a)

True

b)

False

39.

How many steps are there in the Human Resources Planning Process?

a)

3

b)

4

c)

5

d)

6

40.

Employee's friends are internal source recruitment.

a)

True

b)

False

41.

Identiying the most qualified applicants for employment refers to:

a)

career planning

b)

human resource planning

c)

training

d)

selection

42.

…….tests attempt to simulate the job in a prehiring context to observe how the applicant performs in the simulated job.

a)

Criticial reasoning

b)

Self-motivation

c)

Stress management

d)

Work-sample

43.

Strategic HR management includes all but one of the following. Name the exception:

a)

Financial planning

b)

Training and development

c)

Performance management

d)

Recruiting talent

44.

….. comparisons may be more important when attracting and retaining qualified employees is difficult, and when the costs of recruiting replacements is high.

a)

Labor market

b)

International

c)

Product marker

d)

Commodity market

45.

The first step in the human resource planning process is:

a)

forecasting labor demand and supply

b)

goal setting

c)

program implementation

d)

program evaluation

46.

What refers to new or inexperienced employees learning through observing peers or managers performing tho job and trying to imitate their behaviors?

a)

behavioral training

b)

performance training

c)

observation training

d)

on-the-job training

47.

…..refers to the ability of a company to survive and succeed in a dynamic competitive environment?

a)

Outsourcing

b)

Empowerment

c)

Sustainability

d)

Resource management