WorksheetsCCST - IT Support Glossary
Total questions: 34
Worksheet time: 19mins
What is the primary function of a CPU?
To store data temporarily
To process instructions within a device
To connect devices to a network
To display graphics on a screen
Which protocol assigns IP addresses to devices joining a network?
DNS
DHCP
HTTP
FTP
What is the purpose of a firewall?
To encrypt data
To control traffic in and out of a device or network
To store user credentials
To resolve host names to IP addresses
Which of the following is a cloud-based storage system by Google?
Box
Google Drive
Dropbox
OneDrive
What does the command 'ipconfig' do on a Windows device?
Shows DNS information
Displays IP address information
Tests network connectivity
Synchronizes Group Policy
Which of the following is a video standard that supports resolutions up to 2500 x 1600?
HDMI
DVI
DisplayPort
VGA
What is the function of a hypervisor?
To store and synchronize files
To manage virtual machines
To encrypt data on a hard drive
To assign IP addresses
Which service is known for providing cloud-based infrastructures?
AWS
App Store
Cisco WebEx
Microsoft Store
What is the primary purpose of a directory service?
To connect devices to a network
To store and manage user credentials and permissions
To display system logs
To encrypt data on a device
Which command is used to show DNS information for a device?
traceroute
ping
nslookup
ipconfig
What is the main function of a GPU?
To manage network connections
To process graphics-related tasks
To store data temporarily
To encrypt data
Which of the following is a form of authentication that requires two or more forms of verification?
Biometric Authentication
Password Authentication
Multifactor Authentication
Single Sign-On
What is the purpose of the 'ping' command?
To test connectivity from a source to a destination
To synchronize Group Policy
To display IP address information
To resolve host names to IP addresses
Which of the following is a cloud-based directory service running in Microsoft Azure?
Active Directory
Entra ID
Google Cloud Directory
AWS IAM
What is the primary function of a default gateway?
To store user credentials
To display system logs
To connect one network to another network
To encrypt data on a device
Which of the following is a mobile device policy that dictates how personal devices are allowed on a corporate network?
Firewall
VPN
BYOD
MDM
What is the main purpose of a Service Level Agreement (SLA)?
To encrypt data on a device
To dictate the acceptable time range for addressing help desk tickets
To display system logs
To manage user credentials
Which of the following is a protocol used to map drives to systems, mostly on Windows devices?
FTP
SMB
HTTP
NFS
What is the primary function of a MAC address?
To encrypt data on a device
To identify a device on a network
To store user credentials
To display system logs
Which of the following is a Windows feature that allows one to connect to and take over another Windows device?
TeamViewer
Cisco WebEx
Remote Assistance
Remote Desktop
What is the purpose of a browser cache?
To store user credentials
To encrypt data on a device
To store information about websites locally
To display system logs
Which of the following is a cloud-based storage system used to store and synchronize files between the cloud and local devices?
Dropbox
OneDrive
All of the above
Google Drive
What is the primary function of a tactile input device?
To display system logs
To encrypt data on a device
To support touchscreen functionality
To process graphics-related tasks
Which of the following is a Windows feature that shows the hardware installed on or attached to a device?
System Information
Device Manager
Task Manager
Event Viewer
What is the main purpose of a hypervisor in computing?
To encrypt data on a device
To manage virtual machines
To store user credentials
To display system logs
What type of address is this?
IPv6
IPv4
What do you need to connect networks together?
keyboard
client
printer
router
Which is the largest computer network in the world?
Cellular
Airdrop
Bluetooth
The Internet
What network covers a SMALL geographical area?
WAN
JAN
LAN
GAN
Which one of the following terms refer to the most popular LAN technology
Ethernet
WAN
Internet
Intranet
