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WorksheetsComputer Systems Servicing Quiz
Total questions: 160
Worksheet time: 2hrs 44mins
What is the primary focus of the Computer Systems Servicing course?
Setting up and maintaining computer systems
Managing databases
Creating software applications
Designing computer hardware
Which of the following is NOT a type of application software?
Multimedia software
Database software
Productivity software
Operating system
What does OHS stand for in the context of computer systems servicing?
Operational Health Standards
Office Health and Safety
Organizational Health Systems
Occupational Health and Safety
Which of the following is a component of a computer system?
Operating system
Network cable
Router
All of the above
What is the purpose of creating an ISO image file?
To format a hard drive
To prepare a bootable device
To install an operating system
To create a backup of data
Which of the following is a type of network topology?
Triangle
Star
Square
Circle
What is the function of a router in a network?
To manage user accounts
To store data
To provide power to devices
To connect multiple networks
What does DHCP stand for?
Direct Host Configuration Protocol
Data Host Control Protocol
Dynamic Hardware Control Protocol
Dynamic Host Configuration Protocol
Which of the following is a key concept of Active Directory Domain Services?
User accounts
Network cables
Firmware
Operating systems
What is the primary purpose of network testing?
To upgrade hardware
To install new software
To create user accounts
To ensure devices can communicate
What is a common issue that can affect computer performance?
Overheating
High-speed internet
Updated software
New hardware
Which of the following is a method for troubleshooting network issues?
Ping
Format
Install
Backup
What is the purpose of documentation in computer systems servicing?
To create user manuals
To maintain records for troubleshooting
To install software
To upgrade hardware
What is the first step in the process of setting up a computer network?
Configuring user accounts
Network mapping
Testing connectivity
Installing software
Which of the following is a type of network device?
Keyboard
Monitor
Printer
Router
What is the main function of a file server?
To connect devices
To store and manage files
To provide internet access
To run applications
What is the purpose of a stress test in computer systems?
To create backups
To install new software
To evaluate performance under load
To upgrade hardware
Which of the following is a key feature of Internet Information Services (IIS)?
User account management
Network monitoring
Database management
Web server management
What is the purpose of a business plan proposal in IT?
To install software
To configure networks
To analyze market opportunities
To troubleshoot systems
What is the primary goal of maintaining computer systems?
To upgrade hardware
To ensure optimal performance
To install new software
To create user accounts
What does the term 'malware' refer to?
Malicious software
Operating systems
Hardware components
Network devices
Which of the following is a method for performing data maintenance?
Creating user accounts
Installing software
Backups
Upgrading hardware
What is the purpose of a connectivity test?
To install new software
To create backups
To check if devices can communicate
To upgrade hardware
What is the function of a UPS in a computer system?
To manage user accounts
To store data
To connect devices
To provide backup power
What is the first step in troubleshooting a computer system?
Create backups
Upgrade hardware
Install new software
Identify the problem
Which of the following is a common tool used for network cable installation?
Crimping tool
Screwdriver
Hammer
Wrench
What is the purpose of a network switch?
To manage user accounts
To connect multiple devices
To store data
To provide internet access
What is the main function of a print server?
To manage print jobs
To store data
To connect devices
To provide internet access
What is the purpose of a firewall in a network?
To provide internet access
To manage user accounts
To store data
To protect against unauthorized access
What is the primary role of an operating system?
To create user accounts
To manage hardware and software resources
To install applications
To connect devices
What is the purpose of a network map?
To create backups
To install software
To visualize network connections
To upgrade hardware
What is the function of a device driver?
To allow the operating system to communicate with hardware
To manage user accounts
To store data
To provide internet access
What is the purpose of a backup?
To create user accounts
To upgrade hardware
To install new software
To prevent data loss
What type of memory which contains basic instructions for booting the computer?
RAM
SODIMM
DDR
ROM
What type of storage drives that is installed inside the computer and is used as permanent storage for data?
Floppy drive
Hard drive
Optical drive
External flash drive
What type of memory that stores information temporarily which is being accessed by the CPU?
RAM
SODIMM
DDR
ROM
What part of the computer known as the brain of the computer?
CPU
Motherboard
Memory
hard drive
What computer part that translate binary data into images?
North bridge
Power supply
Video card
South bridge
What computer hardware part that stores information which includes the system date and time?
ROM
RAM
BIOS
CMOS
What chipset is responsible for the hard drive controller, I/O controller, and integrated hardware?
North bridge
BIOS
Processor
South bridge
Which tool is used to loosen or tighten slotted screws?
Flat head screwdriver
Hex driver
Phillips head screwdriver
Torx cutter
It is worn to prevent the build-up of static electricity in the body while holding the different computer parts?
Anti-static wrist strap
Anti-static mat
Cable ties
Electrical tape
Which tool is used to bundle cables neatly inside and outside of a computer?
Part Retriever
Lint-free Cloth
Cable ties
Flat head screwdriver
What is the proper way of connecting the IDE cable to the connectors in the computer?
Check if the pins are aligned before inserting
Check the colors of the cable
Insert in any vacant connectors on the board to identify where it fits
Push with force to ensure connection
Which of the following is a proper way of assembling the computer?
Overtighten the motherboard screws
Apply thermal paste to the CPU after installing the heatsink
Align the DIMM notch to the DIMM slot key
Insert the CPU in any orientation
How to use the anti-static wrist strap?
Connect it to the unpainted part of the computer case
Ensure that the metal part of it doesn't touch your skin
Loosen the strap while wearing
Wear it on your arms
Which of the following is NOT a proper way of inserting expansion cards into the motherboard?
Align the notch to the slots
Clean the cards first with a dry cloth before inserting them.
Apply gentle pressure to push the card into the slot completely.
Use more force for parts that are hard to remove or return.
What do you need to do to prevent the transfer/build-up of static electricity to the parts of the computer when troubleshooting?
Always clean your workplace
Use an anti-static wrist strap and anti-static mat
Place the computer parts away from the electricity.
Wear non-conductive shoes
What is the proper way of connecting the IDE cable to the connectors in the computer?
Check if the pins are aligned before inserting
Check the colors of the cable
Insert in any vacant connectors on the board to identify where it fits
Push with force in order to ensure the connection
What 5S principle is applied when you set rules and schedule in cleaning your computer hardware parts?
Sort
Shine
Sustain
Standardize
When you show commitment in the rules you set in sorting, cleaning, and arranging your computer tools, what principle did you apply?
Sort
Shine
Sustain
Standardize
What 5S principle initiates on identifying what is needed and discarding what is not or unnecessary?
Sort
Shine
Set
Standardize
What menu item is responsible for configuring options for special functions?
Boot Menu
Tool Menu
Exit Menu
Main Menu
What menu bar will you select if you want to change the basic system configuration of your computer?
My Favorites
Main Menu
Advance Menu
Boot Menu
What do you call to the process of loading the first piece of software that starts a computer?
BIOS setup
Booting
Installation
Networking
What does UEFI means?
Unified Extensible Firmware Interface
Unified Extendable Firmware Interface
Uninterruptable Extendable Full Interface
Uninterruptable Extensible Full Interface
It is also called a "hard boot"
Cold boot
Reboot
Warm boot
Bootable drive
What type of boot is performed by restarting the computer?
Cold boot
Hard boot
Reboot
Warm boot
Which of the following is NOT included as functions of bootable media?
Back-up the data
Detect computer virus
Recover an OS
Troubleshoot software
It pertains to any physical media that boots on any PC-compatible machine.
Application Software
Bootable Devices
Operating System
Storage Devices
Which of the following is 3rd party application that can be used in creating a bootable device?
command prompt
MobaLiveCD
Rufus
USB Scanner
What should be the type of file of OS in creating a bootable device?
ISO file
JPG file
EXE file
PSD file
What is the correct first step when using Rufus to create a bootable USB drive?
Select the USB drive you want to use from the 'Device' dropdown menu
Select the volume label for the new USB drive
Select the partition scheme
Click the "SELECT" button to choose the ISO image of the OS
What process of booting is typically performed by starting up the computer that is turned off?
Warm boot
Soft boot
Reboot
Cold boot
What is the main function of the OS?
To design graphic user interface (GUIs)
To manage hardware and software resources
To write and compile computer programs
To connect to the internet and browse websites
Which operating system is known for its open-source nature and widespread use in servers, mobile devices, and embedded systems?
Linux
macOS
Windows
iOS
Which operating system was developed by Microsoft?
Linux
macOS
Windows
android
Which of the following is an example of a mobile operating system?
Android
macOS
Linux
Ubuntu
What modern OS does allow you to use the mouse to click on icons, buttons, and menus?
CLI
GUI
OS
Apps
It refers to anyone who uses the computer?
Apps
Hardware
OS
Users
Before GUIs, computers had CLI. What does CLI mean?
computer-line interface
command-line interface
command level interconnected
computer level inline
Which of the following is NOT macOS?
Jaguar
Yosemite
Nougat
El Capitan
Which of the following is NOT a desktop OS?
Windows
iOS
Linux
MacOS
What is a fastening device that is used to hold or secure objects tightly together to prevent movement or separation through the application of inward pressure?
Screw clamps
Ear clamps
Spring clamps
Clamp
Which type of clamp is made of steel, bent into a tight U, formed into a ring shape with one end overlapping the other, and the ends bent outwards and cut?
Screw clamps
Ear clamps
Wire clamps
Spring clamps
What type of clamps consist of one or more 'ears' or close elements that have been formed?
Screw clamps
Ear clamps
Spring clamps
Clamps
Which hand tool is usually used in turning the driver counter clockwise?
Philipps screwdriver
Flat head screwdriver
Torx screwdriver
Hex screwdriver
What is the proper procedure to tighten hose clamps?
Slide the hose and the clamp into position
Turn the driver counter clockwise
Squeeze the clamp
Turn the driver clockwise
What is the purpose of the Clamptite tool?
To open clamps
To tighten hose clamps
To cut wires
To measure hose diameter
How many degrees should the tool be rotated to lock the clamp when it has reached its desired tension?
360 degrees
90 degrees
180 degrees
270 degrees
What should be done to the wire ends after clipping them about 1/4 inch from the clamp?
Push ends up
Leave them as is
Push ends down against the hose
Clip them further
What is the first step in the single wrap application procedure of the Clamptite tool?
Turn wing nut to tighten
Insert the end of wire into left hand side front pin
Fold the wire in half
Wrap wire around hose
What is the correct procedure to use the Clamptite tool for a double wrap application?
Rotate the tool over to lock the clamp and bend the wires back over
Turn the wing nut clockwise to tighten the right hand threads
Wrap around hose and twist ends together tightly
Wrap around hose and tuck both ends through the loop
Which of the following BEST describes Computer Systems Servicing (CSS)?
The study of human behavior in organizations
The process of installing, maintaining, and repairing computer systems and networks
The creation of multimedia presentations
The development of mobile applications
Why is learning Computer Systems Servicing important?
It only helps students play computer games
It provides knowledge and skills in troubleshooting, which are essential in today's technology-driven world
It is not useful in the real world
It is mainly for art and design purposes
Which of the following is a possible career opportunity in CSS?
Nurse
Computer Technician
Pilot
Lawyer
A person trained in Computer Systems Servicing can work in ______.
Repair shops and IT companies
Only in hospitals
Only in farms
Fashion industries
Which of these tasks is part of basic concepts in CSS?
Planting crops
Installing operating systems and software
Cooking food
Driving vehicles
Which of the following BEST defines Personal Entrepreneurial Competencies (PECs)?
The knowledge and skills needed to repair smartphones only
A set of characteristics, attitudes, and skills that an entrepreneur or technician must possess to succeed
The ability to memorize all computer parts
A strategy for saving money on computer repairs
Which PEC is shown when a technician keeps working until a problem is solved?
Risk-taking
Persistence
Self-confidence
Planning
If a computer technician plans carefully before installing a new network system, which PEC is demonstrated?
Goal-setting
Planning and Decision-Making
Opportunity-seeking
Persuasion
Comparing one's PECs with those of a practitioner helps a student to:
Copy the practitioner's mistakes
Understand strengths and areas for improvement
Avoid learning new skills
Focus only on theory
A practitioner who sees a need for faster Wi-Fi in a community and sets up an internet café is showing which PEC?
Opportunity-seeking
Risk-taking
Demand-avoiding
Networking
Which of the following BEST describes the purpose of developing PECs in Computer Systems Servicing?
To become popular in social media
To strengthen skills and competencies needed for success in business or career
To avoid working with other people
To memorize all computer parts
If a student realizes that they are not good at time management and decides to improve it, which PEC skill is being addressed?
Self-confidence
Identifying areas for improvement
Opportunity-seeking
Risk-taking
Aligning one's PECs with a career choice means:
Copying someone else's work style
Matching personal skills and competencies with the requirements of a chosen career or business
Avoiding personal growth
Changing careers often
Which of the following is an example of a plan of action?
Listing goals and creating steps to achieve them
Daydreaming about success
Waiting for opportunities to come without action
Ignoring one's weaknesses
A computer technician who sets short-term and long-term goals for their career is demonstrating which PEC?
Goal-setting
Risk-taking
Persistence
Planning and Decision-making
When we talk about 'players/competitors' in the market, we refer to:
Students in a computer class
Businesses or individuals offering similar computer services in the town
People who play online games
Customers who buy computer products
Which of the following is an example of a service in Computer Systems Servicing?
Repairing desktop computers
Selling school uniforms
Cooking meals
Driving passengers
If a technician offers both installation of networks and troubleshooting laptops, he is providing:
Food products
Educational services
Computer-related services
Non-technical services
Which of the following is part of profiling potential customers?
Their age, occupation, and income level
The brands of clothes they wear
Their favorite TV shows
The languages they speak only
Why is it important to conduct consumer/market analysis?
To know how to compete with other service providers and meet customer needs
To guess what services might be popular
To copy other businesses blindly
To avoid studying customer behavior
What can a clean and safe workplace prevent?
Injury and damage to equipment
Increased productivity
High costs of tools
Employee dissatisfaction
Which of the following is a common injury from improper tool use?
Back pain
Fatigue
Severe cuts or punctures
Headaches
What should you do before using hand tools?
Inspect them for damage
Ask a friend to check them
Store them in a drawer
Use them without checking
What is a good practice for storing tools?
Hide them from coworkers
Store them in a wet area
Have a designated place for each kind of tool
Keep them in random places
Why should tools be labeled in storage?
To make them look nice
For immediate finding
To confuse others
To keep them hidden
What should you do with sharp tools when not in use?
Carry them in your pocket
Leave them on the table
Store them with sharp edge down
Throw them in a box
What is a risk of using dull tools?
They require less maintenance
They are safer than sharp tools
They can be more hazardous
They are easier to use
What should you do when carrying larger tools?
Leave them on the ground
Carry them with one hand
Run quickly to your destination
Pay attention to corners and doorways
What is one benefit of proper tool storage?
Tools can be used by anyone
Tools can be damaged more easily
Tools are easier to find when needed
Tools are more likely to be lost
What should you never do with hand tools?
Toss or throw them to a coworker
Store them properly
Inspect them before use
Use them as intended
What is the purpose of personal protective equipment (PPE)?
To comply with fashion trends
To protect the user from injuries
To look professional
To make work easier
What should be done with electrical cords?
Leave them untangled
Gather and secure them to prevent entanglement
Use them without checking
Throw them away
What can result from using improperly insulated tools?
Less maintenance
Better performance
Electrical shocks
Increased efficiency
What is the best way to handle tools when working at height?
Drop them when finished
Secure them to prevent falling
Pass them to others without warning
Leave them on the edge
How often should tools be inspected for safety?
Once a year
Before each use
Only when they look damaged
Every few months
What is a common consequence of not using the right tool for a job?
Increased efficiency
Higher risk of injury
Better quality work
Less time spent
What type of server that can store files centrally, allowing access from any computer system connected to the server?
application server
database server
file server
print server
What type of server that controls printers and manages print requests?
mail server
application server
print server
web server
What do you call the process that allows clients to access shared applications?
mail server
database server
web server
application server
What application that can manage databases, allowing users to access and edit them (think, amazon or netflix)?
application server
web server
database server
mail server
What type of server that manages HTTP and HTTPS requests to display the website on your client device?
web server
application server
database server
mail server
What type of server that have anti-spam filters and address books to allow you to send to others in your network?
web server
database server
mail server
application server
What type of application of software that allows you to run an operating system in an app window on your desktop that behaves like a full, separate computer?
Virtual Machine
database server
web server
application server
What type of server that enables the users to work together, irrespective of the location, through the Internet or a corporate intranet and to function together in a virtual atmosphere?
Print server
IRC Server
Groupware Server
Web server
What type of server that provides static content to a web browser by loading a file from a disk and transferring it across the network to the user's web browser?
IRC Server
Web server
Print server
Groupware Server
It is an ideal option for those looking for real-time discussion capabilities. Internet Relay Chat comprises different network servers that enable the users to connect to each other through this network.
Groupware Server
Print server
Web server
IRC Server
Which of the following topologies is very stable as compared to the other topologies?
Mesh
Bus
Ring
Star
Which topology is the easiest to set up and the least expensive?
Bus
Ring
Mesh
Star
Which topology has the fewest collisions, thereby ensuring data packets make it to their destination more often than other topologies?
Mesh
Ring
Bus
Star
Which LAN hardware component is used to amplify the signal traveling on the cable?
Hub
Router
Repeater
Switch
Which address is static and can never change?
None of these answers is correct
Both of these answers are correct
MAC
IP
What is the maximum cable length for USB 3.0 with non-twisted pair wire?
2 meters
3 meters
4 meters
5 meters
What type of chip stores BIOS settings?
CMOS
RTC/NVRAM
RAM
EEPROM
What is the class of IP address 192.168.0.1?
Class A
Class B
Class C
Class D
What are the ideal voltage ranges for Molex connector hot wires?
Red = 3.3V, Yellow = 5V
Red = 5V, Yellow = 12V
Red = 12V, Yellow = 5V
Red = 3.3V, Yellow = 12V
Which type of Ethernet cable is used to connect computers to hubs and switches?
Crossover cable
Straight-through cable
Rollover cable
Console cable
What type of router is designed to operate in the Internet backbone?
Edge router
Core router
Distribution router
Access router
What type of network uses infrared signals for connection?
WLAN
WPAN
WAN
MAN
What is NetBackup?
Cloud storage service
Enterprise-level backup suite
Personal backup tool
Network monitoring system
What is a Directory server used for?
File storage
Central administration of network users
Web hosting
Email management
What is WPS in networking?
Wireless Protection System
Network security standard for faster connections
Web Protection Service
Wireless Protocol Standard
Which protocol is most efficient for transferring large files?
HTTP
FTP
SMTP
TCP
What is Circular Logging used for?
Error tracking
User activity monitoring
Conserving disk space in performance logs
Network traffic recording
What indicates a CMOS battery failure?
Blue screen errors
Slow boot time
Time and date constantly resetting
System crashes
What is CrystalDiskInfo used for?
Disk defragmentation
Hard drive condition checking
Disk encryption
File recovery
What is Network Load Balancing?
Traffic monitoring
Request distribution across servers
Bandwidth limitation
Network speed optimization
Where can device drivers be found in Windows?
Program Files
System32
Windows
Boot
What is spooling in network security context?
Print queue management
Unauthorized access through IP spoofing
Data backup method
File sharing protocol
What is File Screening?
Virus scanning
File type restriction control
File encryption
File compression
What is nslookup used for?
Network speed testing
Finding IP addresses for domains
Router configuration
Firewall management
What is DHCP's primary function?
Security management
Automatic IP address distribution
File sharing
Network monitoring
What form factor is M.2?
Power supply
Storage drive
Memory module
Processor socket
What allows specific device filtering on Wi-Fi networks?
IP address
MAC address
DNS
Gateway
What is Loss in information security?
Network downtime
Data deletion
Asset damage or unauthorized disclosure
Hardware failure
What is the first step after planning network repairs?
Testing
Documentation
Implementation
Evaluation
What is software troubleshooting?
Hardware repair
Network configuration
Problem diagnosis and resolution process
System backup
What type of server that can store files centrally, allowing access from any computer system connected to the server?
application server
database server
file server
print server
