WorksheetsCh 3 Effective Communication - Missed Questions
Total questions: 8
Worksheet time: 4mins
Name
Class
Date
1.
11. When interacting and communicating with coworkers, make every effort to remain________________ and resist being pulled into spats and cliques.
a)
a. assertive (confident personality)
b)
b. aggressive
c)
c. objective (unbiased)
d)
d. aloof (Not friendly or forthcoming)
2.
7. To earn a client’s________________________ and loyalty, be consistent by always having a positive attitude.
a)
a. money
b)
b. affection
c)
c. trust
d)
d. respect
3.
14. As you interact and communicate with coworkers, you should be honest and .
a)
oblivious (not aware of what is happening around you))
b)
b. sensitive
c)
c. frightened
d)
d. adversarial
4.
1.Good communication skills reduce potential workplace___________________.
a)
a. harmony
b)
Compatibility
c)
Conflict
d)
consistency
5.
4. The sixth step of the 10-step consultation method is____________________________________. .
a)
review intake form
b)
b. determine and rate the client’s preferences
c)
c. show and tell
d)
d. discuss upkeep and maintenance
6.
16. The act of successfully sharing information between two people (or groups of people) so that the information is understood is called________________ communication
a)
a. direct
b)
b. effective
c)
c. strong
d)
d. overt (done openly not secretively)
7.
20. It is recommended that you allow how much time in your schedule to do the client consultation?
a)
a. 1–3 minutes
b)
b. 3–5 minutes
c)
c. 5–15 minutes
d)
d. 15–20 minutes
8.
21. The first step of the 10-step consultation method is to____________________________________________.
a)
a. perform a needs assessment
b)
b. analyze the client’s hair
c)
c. review the client intake form
d)
d. review the client’s lifestyle
100 %