WorksheetsES TEST 11
Total questions: 50
Worksheet time: 25mins
Name
Class
Date
1.
Customers sharing their experience and opinion about a product is called _____.
a)
Customer Support
b)
Customer Feedback
c)
Customer Probing
d)
Customer ID
2.
Closing sales technique is an essential skill for a _____.
a)
Sales person
b)
Child
c)
Manager
d)
Clerk
3.
Now or never close, summary close and question close are 3 important _____.
a)
Opening techniques
b)
Probing techniques
c)
Closing Techniques
d)
Discount
4.
A hotel asked its customer’s to fill customer satisfaction survey. What are they trying to do?
a)
Sell more hotels
b)
Collect customer feedback
c)
Advertise their hotel
d)
Promote their hotel
5.
Sales person tells the customer “the offer exists today only”. This sales technique is called __________.
a)
Now or never close
b)
Summary close
c)
Question close
d)
Opening technique
6.
Which of these is a bad practice in a workplace?
a)
Open and honest communication
b)
Opportunity to grow in the company
c)
Good work-life balance
d)
No trust between co-workers
7.
Good, professional relationship with co-workers can give the feeling of __________.
a)
Job satisfaction
b)
Fear
c)
Confusion
d)
Negative energy
8.
How can we save resources on our planet?
a)
Use less electricity
b)
Create less pollution
c)
Use less plastic
d)
All of these
9.
Ganesh greets his co-workers every day. He is trying to maintain ______ at work.
a)
his authority
b)
good relationships
c)
frustration
d)
power
10.
Kim has a habit of switching off her desktop and PC when not in use. This helps to _______ energy at the workplace.
a)
Spend
b)
Waste
c)
Conserve (Save)
d)
Practice
11.
____ is the process of taking steps to look neat and presentable.
a)
Grooming
b)
Brooming
c)
Caring
d)
Uniform
12.
Why is personal grooming important?
a)
It creates a positive first impression.
b)
It helps you feel confident.
c)
It shows self-discipline.
d)
All of these
13.
During an industrial visit or an interview we have to dress ____.
a)
formally
b)
dirty
c)
in pajamas
d)
casually
14.
What happens If we do not maintain good personal hygiene (cleanliness)?
a)
We become more popular.
b)
We feel happier.
c)
We can get sick easily.
d)
Our health improves.
15.
Shreyas is going for an interview . He has picked a shirt from the cupboard. He must _______ before wearing it.
a)
soak
b)
color
c)
tear
d)
iron
16.
______ can be a physical, mental, or emotional reaction, that makes us feel worried.
a)
Stress
b)
Food
c)
Job
d)
Action
17.
What kind of stress can lead to lifelong physical and mental health issues?
a)
Short-term
b)
Long-term
c)
Mid-term
d)
Good stress
18.
______ stress can make us feel excited and motivated.
a)
Bad
b)
Good
c)
Short-term
d)
Long-term
19.
Tom feels very tensed and scared. He is unable to concentrate before his exams. He is sweating. What kind of stress is this?
a)
Good
b)
Small
c)
Bad
d)
Never
20.
Arjun focuses only on his work and does not get involved in workplace politics. He also makes sure he does not work after office-hours. He makes time for his family. What is he doing?
a)
He is working a lot.
b)
He is not working at all.
c)
He is maintaining good work-life balance.
d)
He is enjoying workplace politics.
21.
A _____ is the first document an employer will look at when reviewing the job application.
a)
Certificate
b)
Resume
c)
Ticket
d)
Bank statement
22.
What are the key elements of a resume?
a)
Personal information
b)
Career objective
c)
Education
d)
All of these
23.
Which of the following is NOT a soft skill?
a)
Time Management
b)
Communication Skill
c)
Carpentry
d)
Goal Setting
24.
Vimal wanted to update his resume. Which of the following he should NOT include in his resume?
a)
Salary expectations
b)
Name
c)
Qualification
d)
Date of birth
25.
Harry has knowledge of circuits and wiring. He can apply as a/an ________ in a company.
a)
Beautician
b)
Plumber
c)
Fitter
d)
Electrician
26.
______ is the formal process of checking if the candidate is suitable for the job.
a)
Interview
b)
Onboarding
c)
Training
d)
Reading
27.
Which of the following is NOT an interview skill?
a)
Clear communication
b)
Painting
c)
Active listening
d)
Showing confidence
28.
Which of the following are good manners in an interview?
a)
Not making eye contact
b)
Speaking too fast
c)
Being on time
d)
Getting irritated
29.
The interviewer asked Rahul to wait for a few days. What can Rahul do after few days?
a)
Follow up with the employer on phone call or email
b)
Give up his hope
c)
Never call
d)
Meet his friends
30.
Seema is attending an interview. What is she supposed to carry for the interview?
a)
Resume
b)
Certificates
c)
ID cards
d)
All of these
31.
Which of the following will the interviewer expect from the candidates?
a)
Good soft skills
b)
Cooking skills
c)
Singing skills
d)
Painting skills
32.
Which of the following should be avoided while facing an interview?
a)
Use mobile
b)
Speaking
c)
Listening
d)
Answering questions
33.
The job interview is a discussion between ____ and _____ for mutual benefit.
a)
Teacher and student
b)
Employee and employer
c)
Brother and sister
d)
Friends and relatives
34.
Nagma has an important job interview tomorrow. What should she do to prepare for her interview?
a)
Arrive late to show she is busy
b)
Wear casual clothes to feel comfortable
c)
Talk only about her personal life
d)
Research the company & prepare questions to ask
35.
Rita did not enjoy her work in her previous company. She is going for interview to another company. What should Rita NOT do?
a)
Talk badly about her previous company
b)
Communicate clearly
c)
Take her resume
d)
Be on time for the interview
36.
A mock interview is a____ job interview.
a)
Fun
b)
Practice
c)
Virtual
d)
Difficult
37.
The main purpose of mock interviews is to _______.
a)
Give marks
b)
Judge people
c)
Give feedback
d)
Waste time
38.
Which of the following is an advantage of a mock interview?
a)
Learning how to speak
b)
Learning how to dress
c)
Using proper body language
d)
All of these
39.
Geetha wants to take a mock interview before attending the real one. Whom do you think she must choose as an interviewer?
a)
A stranger
b)
Her senior
c)
Her younger sister
d)
Shopkeeper
40.
Keith recorded his interview as a video to understand his performance. This is also one of the methods to receive _______.
a)
Feedback
b)
Wishes
c)
Compliments
d)
Greetings
41.
How can a professional network support your career growth?
a)
By offering free travel discounts
b)
By sharing knowledge and professional guidance
c)
By organizing social parties
d)
By giving financial loans
42.
Who can be in your professional network?
a)
College professors
b)
Classmates
c)
Co-workers
d)
All of these
43.
Where can you build a professional network?
a)
Social events
b)
Current job
c)
Alumni clubs
d)
All of these
44.
Rekha takes care of all water-pipe fittings in her company. Which professional network can she be a part of?
a)
Plumbers
b)
Carpenters
c)
Tailors
d)
Beauticians
45.
Saif’s college professor guided him to choose the right career path. He must show ____to his guide.
a)
Gratitude
b)
Anger
c)
Fear
d)
Arrogance
46.
The lack of success in achieving a goal or completing a task is called _____.
a)
Failure
b)
Success
c)
Boring
d)
Satisfaction
47.
Something that is not accepted by someone is called _____.
a)
Acceptance
b)
Rejection
c)
Failure
d)
Success
48.
One needs to handle failure and rejection with a ______attitude.
a)
Negative
b)
Helpful
c)
Positive
d)
Rude
49.
Sundar’s hotel business was under heavy loss. He had to close business. How can he learn from failure and achieve success?
a)
Think about what happened in a systematic way
b)
Stay positive to learn from failure
c)
Don’t give-up and try again
d)
All of these
50.
Sheela prepared for an interview for a week but got nervous and was rejected. What should she do to improve?
a)
Keep thinking about her failure
b)
Do not lose focus from her goals
c)
Avoid future interviews
d)
Ignore feedback from the interview
100 %
