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WorksheetsMarketing Review 1
Total questions: 20
Worksheet time: 10mins
What is the main goal of customer service?
To make money
To help customers
To sell products
To buy goods
How can good customers service benefit a business?
It can make customers want to come back.
It can lower prices.
It can make products better quality.
It can make prices higher.
Which of the following is NOT considered an employabiliity skill?
Time management
Active listening
Mathematics
Technology
Which quality shows that you can be reliable upon completing a task?
dependability
Flexibility
Strength
Creativiity
What skill helps you manage your workload and prioritize tasks?
teamwork
communication
organization
craetivity
Which of these is an example of good interpersonal skills?
ignoring co-workers
active listening and clear communication
arguing with team memebers
blaming others for being late
Tony works as a construction worker. At work, he often ask others if they need help. Is Tony demonstrating teamwork?
Yes
No
I don't know
Someone who works on your team with you is your
supervisor
boss
coworker
friend
What is an essential strategy for resolving conflicts in a team setting?
Avoiding the issue
Blaming others
Open and honest dialogue
Ignoring the problem
Which of the following is a benefit of effective teamwork and collaboration?
Increased individual workload
Reduced creativity
Enhanced problem-solving abilities
More conflicts
What is a sign of effective teamwork?
One person making all the decisions
Frequent misunderstandings
Shared goals and responsibilities
Lack of communication
Your newest coworker is not as productive as other members of your team. You and your coworkers have to work harder to make up for this.
What would you be most likely to do?
Be patient. Give her more time to learn the job so that her productivity will increase
Ask her how the job is going. Let her know you're there to help
Give her tips on how to get things done quickly and correctly
Talk to your supervisor. Suggest that this might not be the best role for your coworker
good team players have...
self-discipline
selflessness
enthusiasm
loyalty
politeness
Ability to plan and execute control over the amount of time spent on specific activities to effectively accomplish goals in a timely manner
time management
dependability
professionalism
critical thinking
Which one of these is an example of communication skills?
Being good with tools
Speaking clearly and directly
Planning how to divide your time between specific activities
Division
Time Management
Workin' It
Mr. Planner
team working, leadership,communication, influencing
soft personal skills
hard skills
technical skills
master skills
Professionalism in the workplace includes:
Wearing casual clothes to feel more comfortable
Using slang and colloquial language in all communications
Maintaining a positive attitude and being respectful
Frequently calling in sick for minor discomforts
Which of the following is a key interview skill?
Speaking quickly to share as much information as possible
Listening carefully and responding thoughtfully to questions
Avoiding eye contact to show respect
Interrupting the interviewer to show enthusiasm
