NEW
Font size
WorksheetsListening Recap
Total questions: 34
Worksheet time: 17mins
Which of the following is the first physical step in the active listening process?
Understanding
Responding
Receiving
Remembering
The mental act of focusing your attention on a speaker and tuning out distractions is known as:
Receiving
Attending
Responding
Hearing
When you assign meaning to a message and decode the speaker's words, which step of the listening process are you in?
Attending
Responding
Understanding
Receiving
Nodding your head, making eye contact, and saying 'uh-huh' are all examples of which step in the listening process?
Remembering
Understanding
Attending
Responding
The ultimate measure of whether the listening process was successful is the ability to recall information, which is known as:
Receiving
Responding
Remembering
Attending
Scenario: A student is in class and can hear the teacher's voice, but they are looking out the window and thinking about the upcoming football game. Which step of the listening process has failed?
Receiving
Attending
Understanding
Responding
Scenario: Your friend is giving you their new phone number, but you are so focused on not forgetting the first three digits that you miss the last four. This is a failure in which step?
Receiving
Attending
Remembering
Responding
Scenario: A teacher is explaining a complex science concept, but a student doesn't know the meaning of a key vocabulary word and gets confused. This is a breakdown in which step?
Receiving
Attending
Understanding
Responding
Providing observable feedback is crucial because it:
Proves you will remember everything later.
Makes communication a two-way street and shows you are engaged.
Is the first step in the listening process.
Helps you hear the message more clearly.
The difference between 'hearing' and 'listening' is that hearing is a passive physical process, while listening is a(n):
Active mental process.
Involuntary action.
Unimportant skill.
Form of physical noise.
The primary goal of empathic listening is to:
Evaluate the logic of an argument.
Make a final decision.
Understand and identify with someone's feelings.
Find flaws in what the speaker is saying.
When you are listening with the purpose of judging, analyzing, or evaluating a message, you are using:
Critical Listening
Deliberative Listening
Empathic Listening
Passive Listening
Which type of listening is most appropriate when a group needs to solve a problem or choose from a set of options?
Critical Listening
Deliberative Listening
Empathic Listening
Biased Listening
Scenario: Your friend is telling you about the terrible day they had and is on the verge of tears. The most appropriate listening style is:
Critical
Deliberative
Empathic
Scenario: You are watching a political debate where two candidates are making promises about what they will do if elected. You should be using:
Critical Listening
Deliberative Listening
Empathic Listening
Scenario: Your group members are brainstorming three different ideas for a class project, and you all have to agree on one. You need to use:
Critical Listening
Deliberative Listening
Empathic Listening
Scenario: A car salesperson is telling you about all the benefits of a new car, claiming it's the 'safest and most reliable car on the market.' You should listen with:
Critical Listening
Deliberative Listening
Empathic Listening
Giving advice and trying to solve a problem is the main goal of which listening type?
Critical Listening
Deliberative Listening
Empathic Listening
Scenario: Your teammate is upset because they feel they played poorly. The best way to listen is:
Critically, to point out the mistakes they made.
Deliberatively, to decide how to win the next game.
Empathically, to show them support.
Listening to form an opinion or judgment is the primary purpose of:
Critical Listening
Deliberative Listening
Empathic Listening
One of the primary ethical responsibilities of a listener is to:
Interrupt when you have a better idea.
Give the speaker your full and respectful attention.
Pretend to listen while thinking about something else.
Only listen to people you agree with.
Listening with fairness means:
Immediately judging the speaker based on your biases.
Trying to listen to all sides of an issue without prejudice.
Agreeing with everything the speaker says.
Correcting every mistake the speaker makes.
Scenario: Your friend tells you a secret in confidence. The ethical responsibility of confidentiality means you should:
Share it with one other person you trust.
Post about it on social media without using names.
Not share it with anyone else.
Use it to your advantage later.
Scenario: During a class discussion, a student presents an opinion that is very different from your own. An ethical listener would:
Immediately interrupt them to tell them why they are wrong.
Roll their eyes and stop paying attention.
Listen respectfully to their entire point before forming a response.
Send texts to a friend making fun of the speaker's opinion.
An ethical listener avoids psychological noise, such as personal biases, in order to:
Make the speaker feel uncomfortable.
Ensure they are judging the message on its own merits.
Make the conversation go faster.
Focus only on the nonverbal cues.
Providing honest but respectful feedback is an example of what?
Unethical listening.
A social responsibility.
An ethical responsibility.
A type of noise.
Taking ownership of how you respond to a message is part of which ethical principle?
Honesty
Fairness
Responsibility
Respect
Listening with respect means:
You have to agree with everything the speaker says.
You treat the speaker with courtesy, even if you disagree with their message.
You only listen to people who have authority.
You interrupt to show you are engaged.
Scenario: A student is giving a presentation and seems very nervous. An ethical listening audience would:
Talk to their friends and ignore the speaker.
Give the speaker encouraging nonverbal feedback like nodding and making eye contact.
Laugh if the speaker makes a mistake.
Start packing up their bags before the speaker is finished.
Which type of listening is most closely tied to the social responsibility of being an informed citizen?
Empathic Listening
Critical Listening
Passive Listening
Biased Listening
A listener who pretends to pay attention but is actually just waiting for their turn to speak is failing in their ethical responsibility to:
Be honest.
Be fair.
Be respectful.
All of the above.
Scenario: Your friend is practicing a speech for class, and they ask for your feedback. An ethical response would be:
"It was fine."
"It was terrible, you should start over."
"Your main points were really clear, but you were speaking a little fast, which made it hard to follow at times."
"I wasn't really paying attention."
The ethical principle of honesty in listening means:
Your feedback should be a truthful representation of what you understood.
You should tell a 'white lie' to make the speaker feel better.
You should be brutally honest, even if it's hurtful.
You should never give feedback.
Ultimately, ethical and socially responsible listening is about:
Making sure you win every argument.
Recognizing the power of communication to build positive relationships and communities.
Proving that you are smarter than the speaker.
Avoiding communication whenever possible.
