Worksheets19/9 Chat Quiz
Total questions: 3
Worksheet time: 50secs
Name
Class
Date
1.
While assigning the ticket to the 2nd level team, we need to add
a)
Screenshot of the troubleshooting
b)
Screenshot of the conversation if it was not on the chat tool
c)
Details description with all the mandatory info
d)
All the above
2.
We can close the RFI case as soon as we provide the link/form/info and additional assistance to the user
a)
Yes
b)
No
3.
For approval related requests, if the user don't have the approval from manager, we can ask them to get it and close the ticket as
a)
RFI
b)
RFSC
c)
Incident
d)
Security Incident
100 %
