WorksheetsSoft Skills - Level 1
Total questions: 20
Worksheet time: 10mins
Which of the following is the MOST important in first impressions?
Clothes only
Body language and confidence
Speaking loudly
Using difficult words
Active listening means:
Waiting for your turn to speak
Nodding without paying attention
Listening carefully, understanding, and responding appropriately
Interrupting politely
Which of these is an example of good workplace grooming?
Wearing crumpled clothes
Clean uniform, polished shoes, neat hair
Strong perfume and flashy accessories
Untidy beard or nails
If a customer is upset, the FIRST step should be:
Argue your point
Listen patiently and acknowledge their concern
Ignore the complaint
Tell them to calm down
Time management is BEST demonstrated by:
Doing all urgent tasks first without planning
Maintaining a daily plan and prioritizing tasks
Working late every day
Delegating all tasks to others
Which one is NOT a soft skill?
Communication
Problem-solving
Leadership
Typing speed
A positive attitude at work helps to:
Avoid all mistakes
Motivate yourself and influence others positively
Work without rules
Depend on others for results
When working in a team, the key is to:
Compete with teammates
Share ideas, cooperate, and support team goals
Work alone without disturbing others
Wait for others to finish first
Good telephone etiquette includes:
Speaking too fast
Using polite greetings and clear tone
Using slang and shortcuts
Talking while eating
Professional email writing should be:
Short forms and emojis
Clear, polite, and well-structured
All capital letters
Without subject line
Which is the best example of body language?
Arms crossed and avoiding eye contact
Smiling, open posture, steady eye contact
Looking at your phone while talking
Yawning during conversation
What is empathy?
Feeling pity for someone
Understanding and sharing another person’s feelings
Agreeing with everyone
Ignoring people’s problems
If you make a mistake at work, you should:
Hide it from your manager
Accept it, apologize, and take corrective action
Blame others
Ignore it
Which of these improves customer trust the most?
Overpromising results
Consistent and honest communication
Talking more than the customer
Ignoring follow-ups
Punctuality is important because:
It shows respect for others’ time
It avoids all mistakes
It makes you more popular
It gives you more breaks
Which is the BEST way to handle workplace conflict?
Avoid talking to the person forever
Discuss issues calmly and find a solution
Escalate immediately without trying
Argue loudly in front of everyone
Continuous learning at work is important because:
It keeps you updated and improves performance
It wastes free time
It only helps managers
It is optional for professionals
When a customer says “I’ll think about it,” the right response is:
Pressuring them to decide now
Saying “Alright, take your time. May I share some key benefits before you decide?”
Ending the call immediately
Ignoring their concern
Grooming and presentation are important because:
Customers judge by appearance first
It replaces product knowledge
It makes you look rich
It avoids hard work
Which of the following is the BEST way to build rapport with customers?
Talk only about yourself
Show genuine interest and ask relevant questions
Speak in technical terms only
