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WorksheetsBM Unit 5 Aspects of a Business Plan Review
Total questions: 76
Worksheet time: 38mins
Which of the following is NOT one of the three management styles listed in the Management & Leadership Segment?
A) Delegating
B) Participating
C) Telling
D) Supervising
In the Delegating management style, management characteristics include:
To trust employees’ work ability
To have a low workload
To be unsure
To avoid teamwork
Fill in the blank: The Delegating management style works best when employees are ______ to do the job and know how to do the job.
willing
hesitant
unprepared
uninterested
In the Participating management style, management characteristics include:
To involve the group
To avoid teamwork
To have a high workload
To be confident
Fill in the blank: In the Participating management style, employees need a ______ level of support and a low level of guidance.
high
low
moderate
minimal
Which of the following is a management characteristic of the 'Telling' style?
To be a micromanager
To be a collaborator
To be a visionary
To be a risk-taker
The 'Telling' management style works best when employees:
A) Are highly skilled
B) Are not willing to do the job
C) Are self-motivated
D) Prefer autonomy
Fill in the blank: Employees who need a high level of support and guidance benefit most from the ______ management style.
Telling
Delegating
Participating
Selling
Which of the following is NOT one of the three leadership styles listed?
A) Autocratic
B) Democratic
C) Laissez faire
D) Transformational
Autocratic leadership characteristics include all of the following EXCEPT:
To be driven by authority
To limit discussions and new ideas
To encourage group teamwork
To tell others what to do
Fill in the blank: The autocratic leadership style should be used when ______ is limited and group skills and knowledge are lacking.
time
money
motivation
communication
Which of the following is a characteristic of Democratic leadership?
To give little or no direction
To involve the group
To have no 'in charge' position
To give opinions only upon request
Democratic leadership should be used when:
The group is unmotivated
The group has conflicts among themselves
Time is available and the team is motivated
The group has no skill or knowledge
Fill in the blank: Laissez Faire leadership is characterized by giving ______ or no direction.
little
complete
constant
excessive
Which leadership style is best described by the following: 'To have no “in charge” position and to give opinions only upon request'?
Democratic
Laissez Faire
Autocratic
Transformational
Which of the following is a trait of a good leader?
Hard working
Lazy
Dishonest
Unmotivated
Which of the following is a trait of a good leader?
Decisive
Indecisive
Uncertain
Hesitant
Which of the following is a trait of a good leader?
Logical
Illogical
Confused
Unclear
Which of the following is a trait of a good leader?
Solves problems
Creates problems
Ignores problems
Avoids problems
Which of the following is a trait of a good leader?
Listens
Ignores
Interrupts
Distracts
Which of the following is a trait of a good leader?
Speaks effectively
Mumbles
Stays silent
Yells
Which of the following is a trait of a good leader?
Motivated
Unmotivated
Disinterested
Apathetic
Which of the following is a trait of a good leader?
Understanding
Uncaring
Rude
Dismissive
Which of the following is a trait of a good leader?
Respectful
Disrespectful
Rude
Insulting
Which of the following is a trait of a good leader?
Assertive
Passive
Timid
Hesitant
Which of the following is a trait of a good leader?
Courageous
Fearful
Cowardly
Timid
Which of the following is a trait of a good leader?
Trustworthy
Untrustworthy
Dishonest
Deceitful
Which of the following is a trait of a good leader?
Self-confident
Insecure
Doubtful
Hesitant
Fill in the blank: Internal communication occurs within an ______.
organization
ecosystem
apartment
continent
Which type of communication occurs between employees on the same level and is also known as lateral communication?
Vertical communication
Horizontal communication
Downward communication
Upward communication
Vertical communication occurs between ______ and ______.
subordinates and superiors
employees and customers
managers and clients
departments and suppliers
Downward communication travels from ______ to ______.
supervisor to subordinate
subordinate to supervisor
peer to peer
customer to manager
Upward communication travels from ______ to ______.
subordinate to supervisor
supervisor to subordinate
manager to client
peer to peer
What is the most widely used internal communication system?
The Grapevine
External Communication
Public Relations
Press Release
The Grapevine is an informal system where communication flows rapidly and information is often inaccurate or needs clarification.
True
False
External communication occurs between an organization and people ______ of the organization.
outside
inside
above
within
Which of the following is NOT an example of external communication?
Press releases
Interviews
Publicity and promotion
Internal memos
Which of the following is the first step in the communication process?
The receiver decodes the message
The sender encodes a message
The sender selects a channel and sends the message
The receiver provides feedback
Fill in the blank: The receiver _______ the message in the communication process.
decodes
encodes
transmits
ignores
Which step in the communication process involves the sender and receiver removing or minimizing any barriers blocking effective communication?
The sender and receiver remove or minimize any barriers blocking effective communication.
The sender encodes the message.
The receiver decodes the message.
Feedback is provided to the sender.
What is encoding in the context of the communication process?
Encoding is when a sender selects and organizes a message to be sent.
Encoding is the process of receiving and interpreting a message.
Encoding is the feedback given by the receiver to the sender.
Encoding is the channel through which the message travels.
When organizing a message, what should be ensured to match the verbal message?
Nonverbal signals should match the verbal message.
The message should be written in a foreign language.
The message should be as lengthy as possible.
The message should avoid any structure.
Which type of communication is considered to have the least barriers according to the notes?
Written communication
Nonverbal communication
Electronic communication
Group communication
Which of the following is an example of nonverbal communication?
Writing a letter
Facial expression
Making a phone call
Sending an email
Which of the following is an example of two-way spoken communication?
Speeches
Informal conversations
Oral reports
Voice mail
Which of the following is an example of one-way written communication?
Telephone conversations
Letters
Interviews
Informal conversations
Decoding is when the receiver breaks down the message received and ______ it.
interprets
forgets
destroys
ignores
When interpreting the message, the receiver considers both ______ and ______ messages.
verbal, nonverbal
written, spoken
formal, informal
direct, indirect
Feedback is the response to the sender’s message the receiver provides. Feedback can be:
Only verbal
Only nonverbal
Verbal and/or nonverbal
Written only
According to the process of sender and receiver clarification, what should the sender do if the message received does not match the message sent?
The sender must modify or adjust the message for understanding.
The sender should ignore the misunderstanding and continue.
The sender must blame the receiver for the confusion.
The sender should stop communicating entirely.
According to the process of sender and receiver clarification, what must the receiver do to ensure effective communication?
The receiver must give appropriate feedback.
The receiver must ignore the message.
The receiver must interrupt the sender constantly.
The receiver must remain silent at all times.
The process of sender and receiver clarification should continue until the message is clear to both sender and receiver.
True
False
Which of the following is NOT a physical or mental distraction that acts as a barrier to effective communication?
Interruptions
Noises
Clear feedback
Preoccupation with other matters
Fill in the blank: Developing a response rather than _______ is a barrier to effective communication.
listening
speaking
interrupting
arguing
List two differences between speaker and listener that can act as barriers to effective communication.
Age, education, culture, experiences (any two)
Tone of voice, volume of speech, speed of talking (any two)
Time of day, weather conditions (any two)
Type of clothing, favorite color (any two)
Which of the following is a speaker trait that can be a barrier to effective communication?
Poor listening skills
Unclear message
Not open to new ideas
Preoccupation with other matters
Lack of sympathy for the listener is a barrier to effective communication caused by the listener.
True
False
A business plan must be developed by anyone interested in ________.
starting a business
buying groceries
learning a new language
traveling abroad
Which of the following is NOT listed as a reason for developing a business plan?
To convince investors and lenders the business will be profitable
To identify necessary legal procedures for start-up
To establish month-to-month steps to profitably operate the business
To increase product prices
A business plan is a written proposal describing a prospective business to potential ________ and ________.
investors and lenders
customers and employees
suppliers and competitors
managers and workers
List the five sections included in a business plan.
1. Executive Summary 2. Business Description and Analysis 3. Organization and Marketing Plan 4. Financial Plan 5. Supporting Documents
1. Introduction 2. Product List 3. Employee Roster 4. Sales Report 5. Annual Review
1. Mission Statement 2. Product Pricing 3. Customer Feedback 4. Inventory List 5. Market Trends
1. Company History 2. Product Catalog 3. Sales Forecast 4. Employee Benefits 5. Legal Documents
The executive summary in a business plan highlights the ________.
proposed business
financial statements
marketing slogans
employee benefits
What should a business plan highlight in terms of financial information?
financial data
marketing slogans
employee birthdays
office locations
A business plan should be no longer than how many pages?
two pages
ten pages
twenty pages
fifty pages
What is the purpose of the mission statement in a business philosophy?
the purpose of the organization
the financial goals of the company
the marketing strategy of the business
the organizational chart of the company
What does a vision statement describe in a business philosophy?
where an organization is headed in the future and should capture the long-term picture of what the organization will become
the specific products or services an organization offers to its customers
the daily operations and procedures followed by employees
the financial goals and profit targets for the next fiscal year
Which of the following is NOT typically included in a business description and analysis?
Business type
Product description
Employee vacation policy
Market segment analysis
List one aspect that should be analyzed in the market and competition analysis section of a business plan.
market and competition analysis
office furniture selection
employee vacation policy
company logo design
A business plan should convince the audience to read the rest of the plan.
True
False
What is included in the self-analysis section of a business description and analysis?
self-analysis
market trends
financial projections
product pricing
What should the product description section of a business plan include?
product description
financial projections
marketing strategies
organizational chart
The market segment analysis in a business plan defines the business’s ________.
target market
financial statements
organizational structure
marketing budget
What does the Organization & Marketing Plan include details concerning?
proposed organization, proposed product, proposed marketing plan
financial statements, tax returns, legal disputes
employee vacation schedules, cafeteria menu, parking assignments
weather forecasts, local sports teams, movie listings
What does the Proposed Organization outline regarding business ownership?
the type of business ownership: number of owners, percentage owned by each and how each is involved
the marketing strategies for the business
the financial projections for the next five years
the employee training programs
What does the management profile in the Proposed Organization identify?
managers, their education, prior employment and defining characteristics, their obligations to the business, and the business’s obligations to them
the company’s marketing strategies and advertising budget
the organization’s financial projections and funding sources
the technical specifications of the company’s products
What does the Proposed Organization outline about personnel needs and organizational structure?
number of employees, functions of each department, and the lines of communication within and among departments
annual sales targets and marketing strategies for each department
the types of products to be developed and their launch dates
the financial projections and investment sources for the next five years
