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WorksheetsFOOD AND BEVERAGES 1_QUIZ1
Total questions: 30
Worksheet time: 5mins
WHAT IS OUR LESSON TODAY?
A FEMALE ATTENDANT WHOSE JOB IS TO GREET AND ASSIST GUESTS UPON ARRIVAL.
CAN BE A MALE OR A FEMALE ATTENDANT WITH THE SAME JOB AS THE HOSTESS.
GUIDELINES WHEN WELCOMING THE GUESTS:
GUESTS ARE (a) AS SOON AS THEY ARRIVE.
GUIDELINES WHEN WELCOMING THE GUESTS:
"FIRST IMPRESSION IS _________________"
BE CONFIDENT AND MAINTAIN ___ _______ WHEN HAVING A CONVERSATION WITH THEM.
TYPES OF GUESTS :
COSTUMERS WITH TABLE RESERVATIONS.
TYPES OF GUESTS:
COSTUMERS WHO HAVE NO RESERVATIONS.
WHO SAID A SPEAKER, TRAINER AND CONSULTANT, SUGGESTED THE "I CARE" METHOD OF GREETING CUSTOMERS TO MAKE A RESTAURANT FRIENDLIEST PLACE IN TOWN".
"I CARE" STANDS FOR: " I "
" I CARE " STANDS FOR: " C "
" I CARE " STAND FOR: " A "
" I CARE " STAND FOR : " R "
" I CARE " STAND FOR: " E "
What is an important first step when a guest arrives?
A. Ignore them until they initiate conversation
B. Offer refreshment immediately
C. Establish eye contact and greet them warmly
D. Ask them to fill out a feedback form
Why is cleanliness important before guests arrive?
A. Guests won’t notice anyway
B. It creates a welcoming atmosphere and shows respect
C. It’s only essential in the guest’s room
D. It helps reduce food costs
Which of the following is a thoughtful gesture to welcome guests?
A. Forcing them to help with chores right away
B. Leaving a welcome basket or local snack
C. Giving them instructions only in a manual
D. Avoid asking about dietary preferences
What should you do if you know the guest’s name in advance?
A. Ignore it—use “Guest” instead
B. Use their name when greeting them to personalize the welcome
C. Wait for them to introduce themselves
D. Only use their name in the booking confirmation
What is one way to help guests feel comfortable in a property they haven’t been in before?
A. Give them a detailed tour of the property and its amenities
B. Leave them to find their way around themselves
C. Don’t mention any rules or instructions
D. Assume they’re familiar with local customs
How should staff behave even when they are busy?
A. Rush the guest through check‑in
B. Avoid interaction altogether
C. Be cordial and acknowledge the guest; let them know you’ll attend soon
D. Only focus on tasks and paperwork
Which practice shows cultural sensitivity when welcoming guests from diverse backgrounds?
A. Making all guests follow your culture’s norms strictly
B. Asking about any religious, dietary, or cultural needs ahead of time
C. Assuming preferences based on stereotypes
D. Not mentioning culture at all
What is a useful way to communicate essential information before a guest arrives?
A. Waiting until arrival to tell them everything
B. Sending a welcome message via email or SMS with check‑in details, WiFi, etc.
C. Only giving paper instructions left in the room
D. Having them figure out rules on their own
Which of the following should be avoided when greeting guests?
A. Eye contact and smile
B. Multitasking while greeting them (e.g. on the phone)
C. Offering assistance with luggage
D. Saying their name
What is the role of small talk in welcoming guests?
A. It wastes time
B. It helps build rapport and makes guests feel more comfortable
C. It’s only for close friends
D. It should be skipped for the sake of efficiency
Which is an example of personalizing a guest’s stay?
A. Sending the same checklist to all guests
B. Not asking for any preferences
C. Noting special occasions (birthday, anniversary) and acknowledging them
D. Treating everyone exactly the same
What is a good practice regarding guest wait time?
A. Ignore complaints about waiting
B. Tell guests there will be no wait even if there is
C. Provide accurate wait times and keep them informed
D. Make them wait without explanation
How should amenities be handled for guests?
A. Provide basic amenities only, nothing extra needed
B. Offer a variety of amenities and be ready to accommodate special needs
C. Assume guests won’t use extra amenities
D. Hide amenities and tell guests to ask first
When should hosts anticipate questions from guests?
A. Only after guests complain
B. During arrival or check‑in, proactively sharing useful information
C. Never—guests should read everything themselves
D. Only when guests ask
What form of greeting is considered professional and welcoming?
A. Cold, formal tone without introducing oneself
B. Saying “Welcome, good morning/afternoon, I’m [name]” with a smile
C. Not greeting verbally, just nodding
D. Asking them to sign in first before greeting
Why is offering refreshments upon arrival effective?
A. It distracts them from problems
B. Guests expect food immediately
C. It helps them relax after travel and shows hospitality
D. It’s only useful if they demand it
