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WorksheetsBÀI 7 TA
Total questions: 35
Worksheet time: 24mins
Paying full attention to someone's words, tone, and body language demonstrates strong.....................skill?
Listening
Flexibility
organizational
The ability to work well with others and contribute to group efforts is known as .....................skill?
Teamwork
Creativity
Time management
Planning and keeping things in order is a characteristic of strong
….skills.
flexibility
Teamwork
organizational
Read the text and choose the best option A, B or C.
Imagine you are an employer. You interview Annie. She can type 60 words a minute, format a document, spell well, use Excel and handle spreadsheets. She is smart and has the skills you need. So you give her a job. But she argues with your team, she is uncooperative and can't handle criticism. Within a month you have to let her go. Her "hard skills" are brilliant, better than average, but her soft skills are getting in the way of her career.
Why was Annie let go from her job?
She wasn't smart enough for the job.
Her soft skills, such as teamwork and handling criticism, were poor.
She lacked technical skills like typing and using Excel.
Read the text and choose the best option A, в or C.
Employers place a great deal of value on non-academic experience. Work experience or part-time jobs, which a young person may feel have no relevance to jobs in a company, say a lot about an applicant. Even jobs such as working in a café or a shop demonstrate team-working and time management skills.
What is suggested about work experience like working in a café or shop?
It demonstrates soft skills such as teamwork and time management.
It only helps develop technical skills.
It is not related to corporate jobs.
If Nokia…. (not invest) in research and development, it ….(not
succeed) in mobile phones.
didn't invest/wouldn't succeed
hadn't invested / wouldn't have succeeded
hasn't invested / wouldn't succeed
If I…. (express) my thoughts more clearly, the discussion ….(be)
more productive.
expressed / would be
had expressed / would have been
have expressed/would have been
If the company….(focus) only on hard skills, it ….(not gain) a
competitive advantage.
has focused/wouldn't gain
focused/wouldn't have gained
had focused/wouldn't have gained
Read the text and choose the best option А, в or C.
Business schools and companies invest a lot of money in training their staff in soft skills to give them competitive advantage. Some of the most common are listening skills, influencing people,effective meetings, anger management, stress management, and creativity workshops.
How do companies gain a competitive advantage?
By focusing solely on hiring candidates with strong hard skills.
By investing in soft skills training for their staff.
By reducing training budgets for employees.
Read the text and choose the best option А, в or C.
Nokia is the world's largest manufacturer of mobile phones and digital cameras with a global market share of 34%. It is based near Helsinki in Finland. In the 1970s Nokia continued to expand and became a pioneer in mobile phone systems. Nokia provides special programs to help people develop personal skills. To help official communication in this international company, all meetings and communications are in English.
What does Nokia do to support its staff's personal skills development?
It provides special programs to develop personal skills.
It focuese only on technical training.
It hires only staff with strong soft skills.
Read the text and choose the best option А, в or C.
What someone says and what we hear can be very different. We 'filter' it through our own beliefs, assumptions and judgements. Restate what you think you have understood. "You are saying that my suggestion was sensitive, then. Have I understood you correctly?" This allows the person to correct
or confirm your interpretation.
What should you do to ensure you understand someone's message?
Focus only on the words being said.
Restate what you think you understood to confirm or correct.
Interrupt to clarify immediately.
Fill in THREE WORDS from the text to complete the summary.
Employers highly appreciate non-academic experience. Even part-time jobs or work that may seem unrelated to a company role, like working in a café or shop, can reveal important qualities in a candidate, such as teamwork and time management skills.
Employers value work experience because it demonstrates skills like teamworking and…. even in jobs like working in a café.
(a)
Fill in THREE WORDS from the text to complete the summary
Pay full attention to what people are saying, they will often feel that you understand them. Focus not only on the words, but also on their tone and body language. People want you to listen to them, not necessarily agree with them. Say things like: 'I'm interested in what you're saying, can you explain
more?'
To show you understand others, you should listen carefully to their words. Also,focus both…. and body language.
(a)
Fill in THREE WORDS from the text to complete the summary.
Business schools and companies invest a lot of money in training their staff in soft skills to give them competitive advantage. Some of the most common are listening skills, influencing people, effective meetings, anger management, stress management and creativity workshops. Staff take time out from their day-to-day activities and work with colleagues in awareness-raising activities.
Companies and business schools invest in….. like listening, influencing,effective meetings, anger/stress management, and creativity workshops to gain a competitive edge. Staff engage in awareness-raising activities with colleagues, stepping away from daily tasks.
(a)
Fill in THREE WORDS from the text to complete the summary
Nokia, basedear Helsinki, Finland, is the world's largest producer of mobile phones and digital cameras, holding a 34% global market share. It became a pioneer in mobile phone systems in the 1970s and offers programs for personal skill development. As an international company, it uses English for all meetings and communications.
Nokia, a Finland-based global leader in mobile phones and digital cameras, pioneered mobile systems, supports... ., and conducts all communication in English.
(a)
Fill THREE WORDS from the text to complete the summary.
A successful discussion requires not only clear expression of ideas, but also actively paying attention to at others are saying and genuinely listening to their messages in order to fully understand and appreciate different perspectives, opinions, and experiences.
A successful discussion requires clear……, paying attention, and listening to the messages to fully understand others' perspectives, opinions, and experiences.
(a)
performed better. / I / would have / I / had practiced / If / communication skills, / my
(a)
personal skills. / to develop / provides / Nokia / programs
(a)
I / better / had listened / if I / them / would have / to them / understood / carefully.
(a)
had expressed / if we / would have avoided / more clearly. / We / our ideas / confusion
(a)
the ability to express thoughts clearly with appropriate tone and body language is known as….
time management
creativity
clear expression
If we ......... (not take) time to listen, we ................. (misunderstand) the client’s needs.
Didn’t take / would have misunderstood
Haven’t taken / would misunderstand
Hadn’t taken / would have misunderstood
Fill in THREE WORDS from the text to complete the summary.
The Nokia way is to connect people. Its management values include respect for the individual, continuous learning, achievement, and customer satisfaction. Nokia, based near Helsinki, Finland, is the world’s largest producer of mobile phones and digital cameras, holding a 34% global market share. It became a pioneer in mobile phone systems in the 1970s and offers programs for personal skill development. As an international company, it uses English for all meetings and communications.
Nokia focuses on connecting people by promoting respect, learning, achievement, and customer satisfaction, offering personal development programs and using English for all (a)
Read the text and choose the best option A, в or C.
Soft skills are about feelings, attitudes, and behavior. Interpersonal skills, such as communication, listening effectively, working in a team, personal skills, such as self-motivation and the ability to organize your work and thinking skills, such as problem-solving, and research skills are all as important as the technical know-how required for the job.
which of the following is a personal skills?
problem-solving
self-motivation
communication
If the team ............ (listen) to each other’s ideas, they ............ (reach) a better decision.
has listened / would reach
listened / would have reached
had listened / would have reached
Fill in THREE WORDS from the text to complete the summary.
To improve their soft skills, individuals can enrol in various self-help courses available on the Internet, which provide valuable insights, practical exercises, and expert guidance to help them become more aware of their behaviour, communication style, emotional intelligence, and interpersonal effectiveness in both personal and professional settings.
To improve individuals’ soft skills, they can take (a) which are available on the Internet to become more aware of their behaviour.
Fill in THREE WORDS from the text to complete the summary.
Soft skills such as communication and teamwork are essential in the workplace. They enable employees to collaborate smoothly with colleagues and interact professionally with clients leading to better performance and stronger relationships.
Soft skills like (a) are crucial for working well together effectively in a team.
Read the text and choose the best option A, B or C.
Soft skills are about feelings, attitudes, and behaviour. Interpersonal skills, such as communication, listening effectively, working in a team; personal skills, such as self-motivation and the ability to organize your work; and thinking skills, such as problem-solving and research skills, are all as important as the technical know-how required for the job.
According to the passage, what are soft skills?
Technical skills like typing and using spreadsheets.
Skills related to feelings, attitudes, and behaviour.
Skills only developed through work experience.
you / effectively / helps / in discussions. / communicate / Clear expression
(a)
Being able to adapt to changes in plans or ideas is referred to as ...............
flexibility
influencing people
organizational skills
to speak confidently in groups or presentations.
Speaking skills
Time management
Creativity
to deliver work on time and prioritize tasks.
Speaking skills
Time management
Creativity
to generate new ideas and think creatively.
Speaking skills
Time management
Creativity
to persuade others and change their opinions.
Influencing people
Writing skills
Creativity
to communicate ideas clearly in written form.
Influencing people
Writing skills
Creativity
