Worksheets2-45: Lesson 5 - Psychology of Waiting in Line Review
Total questions: 79
Worksheet time: 47mins
What is the Japanese translation of 'Executive'?
経営幹部
従業員
会計士
秘書
What is the Japanese translation of 'Relation'?
関係、関連
勉強、学習
食事、料理
運動、活動
What is the Japanese translation of 'Issue'?
問題
答え
本
机
What is the Japanese translation of 'Baggage'?
手荷物
自転車
時計
本
What is the Japanese translation of 'Claim'?
要求、請求、主張
説明、解説
感謝、謝罪
開始、終了
What is the Japanese translation of 'Handler'?
扱う人
走る人
食べる人
見る人
What is the Japanese translation of 'Complaint'?
不満、苦情
感謝
約束
希望
What is the Japanese translation of 'Analyze'?
～を分析する
～を掃除する
～を描く
～を食べる
What is the Japanese translation of 'Arrival'?
到着
出発
駅
空港
What is the Japanese translation of 'Roughly'?
おおよそ
すぐに
静かに
遠く
What is the Japanese translation of 'Approach'?
取り組み方、手法
始まり、開始
終わり、結末
計画、予定
What is the Japanese translation of 'Further'?
さらに遠くへ（に）、さらに
すぐに
昨日
静かに
What is the Japanese translation of 'Terminal'?
ターミナル（ビル）、発着場
駅
空港
バス
What is the Japanese translation of 'Define'?
～を定義する
～を説明する
～を翻訳する
～を削除する
What is the Japanese translation of 'Actual'?
実際の
未来の
危険な
静かな
What is the Japanese translation of 'Length'?
長さ
高さ
重さ
幅
What is the Japanese translation of 'Psychology'?
心理（状態）、心理学
生物学
物理学
化学
What is the Japanese translation of 'Occupy'?
（時間など）を占有する、費やす
（物を）破壊する
（人を）助ける
（場所を）掃除する
What is the Japanese translation of 'Secretly'?
内緒で、ひそかに
公然と
すぐに
明るく
What is the Japanese translation of 'Cash'?
現金
銀行
財布
小切手
What is the Japanese translation of 'Register'?
（店の）レジ
図書館
学校
電話
What is the Japanese translation of 'Possibly'?
ひょっとしたら、もしかすると
たぶん、きっと
ぜったいに
もちろん
What is the Japanese translation of 'Bored'?
退屈した
楽しい
忙しい
眠い
What is the Japanese translation of 'in response (to ～)'?
（～に）応じて
（～に）反して
（～に）基づいて
（～に）代わって
What is the Japanese translation of 'stand around'?
何もせずに突っ立っている
座っている
走り回っている
寝ている
What is the Japanese translation of 'decide on ～'?
～を決定する
～を説明する
～を拒否する
～を開始する
What is the Japanese translation of 'in ～ case'?
～の場合
～の時
～の理由
～の場所
What is the Japanese translation of 'expectation'?
予期、予想、期待
失望、落胆、絶望
感謝、賞賛、尊敬
恐怖、不安、心配
What is the Japanese translation of 'relatively'?
比較的
絶対的
重要的
静的
What is the Japanese translation of 'deliberately'?
意図的に、故意に
偶然に
静かに
素早く
What is the Japanese translation of 'overestimate'?
～を過大評価する
～を過小評価する
～を無視する
～を理解する
What is the Japanese translation of 'pleasantly'?
楽しく、愉快に
悲しく、寂しく
速く、急いで
静かに、穏やかに
What is the Japanese translation of 'additionally'?
その上、さらに
しかし
例えば
だから
What is the Japanese translation of 'conversely'?
反対に
例えば
しかし
または
What is the Japanese translation of 'generally'?
一般的に
特別に
静かに
早く
What is the Japanese translation of 'former'?
前者
後者
現在
未来
What is the Japanese translation of 'somehow'?
どういうわけか
たぶん
すぐに
まったく
What is the Japanese translation of 'perception'?
認識
感情
記憶
意志
What is the Japanese translation of 'fairness'?
公平（性）
不正（ふせい）
勇気（ゆうき）
幸福（こうふく）
What is the Japanese translation of 'beyond'?
～を越えて
～の下で
～の隣に
～の前に
What is the Japanese translation of 'mere'?
単なる、ほんの
大きな
静かな
速い
重い
What is the Japanese translation of 'self-interest'?
利己心、私利私欲
友情、親切
努力、勤勉
誠実、正直
What is the Japanese translation of 'occur'?
起こる、発生する
食べる
読む
書く
What is the Japanese translation of 'lengthen'?
～を長くする
～を短くする
～を広くする
～を速くする
What is the Japanese translation of 'service'?
サービス、接客
勉強
料理
運動
What is the Japanese translation of 'delay'?
遅れ
速さ
始まり
成功
What is the Japanese translation of 'upsetting'?
動揺させるような、怒らせる
楽しい
静かな
面白い
What is the Japanese translation of 'ahead of ～'?
～より先（前）に
～の後ろに
～の隣に
～の下に
What is the Japanese translation of 'speed up (～)'?
速度を上げる、加速する
遅くする
止める
減速する
What is the Japanese translation of 'cut in line'?
列に割り込む
列を歩く
列を作る
列を離れる
What is the Japanese translation of 'the 比較級～, the 比較級…'?
～（する）ほど、ますます…
～があるので、…になる
～のとき、…する
～したあと、…する
Complete the rest of this sentence.
The plan worked:
(a)
Match the following vocabulary words.
Executive
経営幹部
Relation
関係、関連
Baggage
手荷物
Complaint
不滿、 苦情
Analyze
~を分析する
Match the following vocabulary words.
Approach
取り組み方、 手法
Define
へを定義する
Actual
実際の
Actual
長さ
Psychology
心理 （状態） ; 心理学
Where is Houston?
California, USA
Texas, USA
Alaska, USA
Florida, USA
New York, USA
Fill in the blank:
That is, roughly (a) of passenger time was spent just standing around, waiting for their baggage.
Fill in the blank: (a) are provided to give people something to occupy their time, so that the waiting feels shorter.
Why were passengers at the Houston airport complaining?
They had to wait too long for their baggage.
The airport was too crowded.
Security checks were too strict.
Their flights were delayed.
What did the airport executives do first to solve the problem?
They closed the baggage claim area
They built a new terminal
They moved the arrival gates
They added more baggage handlers
What was the result of adding more baggage handlers?
Complaints stopped immediately
Average waiting time dropped to eight minutes
Passengers walked longer distances
Waiting time increased
How long did it take passengers to walk from the gate to the baggage claim?
Five minutes
One minute
Seven minutes
Eight minutes
In an airport, where do you get your baggage after your flight?
(a)
In an airport, where do you bring your baggage before your flight? (Hint - Check In is a process)
(a)
When you have a problem, you can tell or submit a ...
(a)
What does the passage say about the psychology of waiting?
It only affects children
It is more important than actual time
It is less important than actual time
It depends on the weather
What new approach did the airport take to reduce complaints?
They shortened the walking distance
They moved the arrival gates further away
They gave passengers free snacks
They hired more staff
Why does occupied time feel shorter than unoccupied time?
People are angry
People are tired
People are walking faster
People are distracted
Why are mirrors placed next to elevators?
To make the space look bigger
To reduce complaints about waiting
To help people check their appearance
To improve lighting
What do people often do when they see mirrors near elevators?
They clean the mirrors
They take selfies
They ignore them
They check their hair or look at others
Why do stores place magazines and gum near cash registers?
To help customers find what they need
To give customers something to look at while waiting
To entertain children
To make the store look colorful
What effect do magazines and gum have on customers waiting in line?
They make customers angry
They make lines move faster
They make waiting feel shorter
They make customers spend more money
What field of study observes how we act, behave, and perceive the world?
(a)
What is the main idea of the passage?
Stores should sell more magazines
Airports should hire more staff
Waiting time should be eliminated
The feeling of waiting depends on how people spend their time
What lesson did the airport learn from their experience?
Complaints are unavoidable
Passengers prefer walking
Baggage handlers are not helpful
Changing the experience of waiting is more effective than reducing time
What did the executives discover when they analyzed the facilities?
Passengers were walking too slowly
Most of the time was spent waiting, not walking
The baggage claim was too far
The gates were too close to the exit
What does the passage suggest about customer satisfaction?
It depends only on fast service
It depends on how customers feel during the wait
It depends on the number of staff
It depends on the size of the airport
…, where there are often long lines, wait-times may be deliberately
overestimated.
(a)
…, it seems that the wait-time might be shorter in a short line, even if that
line is moving relatively slowly.
(a)
…, people generally feel that the length of a line depends on how valuable
a product or service is. The more valuable it is, the longer people seem happy to
wait for it.
(a)
