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Worksheets8 Unit 17 Quality Function Deployment (QFD)
Total questions: 12
Worksheet time: 2mins
What is the main purpose of Quality Function Deployment (QFD)?
To control production costs only
To manage staff performance
To translate customer requirements into technical and manufacturing specifications
To increase marketing activity
QFD ensures that which of the following is achieved?
Faster delivery regardless of quality
The voice of the customer (VOC) is integrated into design and production
Only engineering goals are prioritised
Every process is outsourced
Who defined QFD as “a systematic process for translating customer requirements into company requirements at each stage”?
Deming (1986)
Akao (1990)
Juran (1988)
Crosby (1979)
The main tool used in QFD to link customer and technical requirements is called the:
Quality Circle
House of Quality
Pareto Chart
Fishbone Diagram
The “voice of the customer” (VOC) refers to:
Feedback from suppliers only
Customers’ expressed and unspoken needs and expectations
Internal staff discussions
Product test reports
Which of the following correctly lists the steps in the QFD process?
Design → Testing → Feedback → Delivery
Identify Customer Requirements → Prioritise and Weight → Translate into Technical Requirements → Develop House of Quality → Benchmarking → Deployment
Research → Manufacture → Sell → Review
Test → Modify → Produce → Ship
In Step 1 of QFD, customer needs are gathered using:
Machine calibration data
Statistical control charts
Surveys, interviews, complaints, and market analysis
Supplier audits
What tool is often used in Step 2 to identify which customer needs drive most satisfaction?
Scatter diagram
Pareto analysis (80/20 principle)
Control chart
Gantt chart
Translating “easy to use” into “number of control steps” or “interface simplicity” occurs during which step?
Identify Customer Requirements
Prioritise and Weight Requirements
What does the “roof” section of the House of Quality show?
The customer’s budget
The list of suppliers
Positive or negative correlations between technical requirements
Company policies
Benchmarking within QFD is used to:
Compare employee performance
Compare product performance with competitors or standards
Track production output
Measure profit margins
Deployment into subsequent phases ensures that:
Only marketing benefits from QFD
The process ends at design level
Customer-driven quality flows through design, parts, process, and production planning
Quality is checked only during assembly
